We booked 2 nights for my grandsons wedding 9/8/13 my son was quoted £119 a night for executive room there was 5 couples staying 2 nights and many more for 1 night. we were charged £125 but was refunded when my son spoke to them
We arrived early and made some tea when went out for evening meal we requested some tea for our room on going to our room at 11 .30pm there was no tea and i decided to have a jacuzzi bath
I was showered with sand and grit ,dirt jumping out I tried to shower it off and the shower did not work by the time i washed in the sink it was too late to sort till the morning then I was off to have hair done etc no bath or shower for 2 days it was put right the shower was replaced and the dirt was something to do with a outside pump that had been replaced.
to add to our upset it seemed the volume of people in for breakfast overwhelmed them, my husband requested 2 kippers for breakfast and no eggs he was told norm is 1 they then said there was only one left so thats ok after 20 mins wondered what happened to the kipper well the fresh kippers are frozen so there was more than 1 a big fib then after 30 mins no kipper we asked to see a manager the manager is not in till Wed 14/8/13 but the person who spoke to us apologised and the manager will ring you leave all particulars at reception, then the kipper arrived with2 eggs well it is 2pm and so far no phone call today. i reall feel there should be some refund.
The staff were polite and the wedding reception was great it is a shame they cannot sort the mistakes
I would like to add a executive room was nice but could do with a fridge to keep water cold but a small hiccup
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- Also Known As:
- Best Western Canterbury
- Canterbury Best Western