This review is based only on a training venue.
I had training on 19th/20th November in the conference room.
On arrive there was no smiling or greeting from reception (On either day) I wasn't ackowledged at all.
This was also mentioned by other people.
From the facilities that I saw all were kept well and clean, I was impressed with the toilet.
The lunch served was okay, a simple sandwich buffet.
Although a lady on my table couldnt eat what was on offer due to allergies, She asked a young lad for another alternative and he responded by saying ''i dont make sanwiches''
The course leader spoke to the kitchen and the lady was made a simple cheese sandwich, although who bought it out couldnt have been more condescending if she tried! This information was,told to hotel previously.
The next day was better, more choice and sandwiches for that lady.
Overall the hotel staff could do with customer service training, I hope this
improves when I return in December.
- Official Description (provided by the hotel):
- Abbots Barton Hotel is situated in a quiet area of Canterbury and just a 10 minute walk to the City Centre. We have parking which is available free of charge for Hotel Residents. (Generally there is not an issue with parking but on exceptional busy days free street parking maybe necessary) The hotel offers traditional facilities with Bar, Restaurant, Bar Food and Room Service all available. Free HSIA via 'The Cloud' network is provided. Our staff will endeavour to entertain any special requests wherever possible. The Hotel is also pet friendly (for a small charge per day) ... more less
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- Also Known As:
- Best Western Canterbury
- Canterbury Best Western