We booked a two-day trip to Canterbury, heartened by the glowing reviews and the promise of a heated pool if all went wrong weather-wise. The room was lovely, the bathroom was well stocked and charming, the gardens in the sun were exceptional. But oh lord, what awful service! It really cast a dampener. The young East Europeans on reception when we arrived were helpful and smiley but in the evening we were left to the not-so tender care of a grumpy old Brit who regarded any questions as an outrageous imposition. Getting him to come up to the room to sort out the TV was a tough assignment, and executed on his part with maximum ill grace; could he help out with why the wifi wasn't working? Nope. The atmosphere was so unpleasant that we abandoned the idea of dining in. No way was I going to order anything off someone with that attitude. As a Brit myself, I felt embarrassed by my compatriot's truly dismal performance. The Ebury is a charming building with a lot of character and with a great location. But until they sort out (some of) their staff, we won't be going back.More
- Free Wifi
- Free parking