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“Return visit and very happy!”
Review of Canterbury Steak & Grill House - CLOSED

Canterbury Steak & Grill House
Price range: $5 - $32
Cuisines: Steakhouse, British
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed November 20, 2011

As we were going to the Marlowe and this is very near we thought we'd pay it another visit. We loved the food last time and it's still really good. We shared potato skins (very tasty), followed by a chicken burger and a steak. We thoroughly enjoyed it all. Last time I commented on the staff being a bit unfriendly, thatbw not the case this time. The girls were very attentive and lots of smiles. I'm sorry that not everybody's experiences seem to be as good as ours, but we left very satisfied.

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Thank ppw16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (89)
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78 - 82 of 89 reviews

Reviewed November 16, 2011

When I heard a Steak House was opening in Canterbury my life was complete.

The Steak served at the Canterbury Steak House is pretty much always perfect! I eat a lot of meat and am pretty fussy, but have never had to send one back!

mmmmmmmm meat.

1  Thank Mavericks-Football
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2011

Came to Canterbury for the first time with some friends for a nice meal and some drinks and as most of us were in the mood for a steak and we happened to be walking past, we thought the steak and grill sounded like just the place.

The decor seemed ok, the waitress seemed fine. She came and took our drinks orders and they came up quick enough no problems there. We then ordered our food. We asked firstly for two orders of the bread and balsamic vinegar for while we were waiting for the starters to be cooked as we were quite hungry. She said this would be fine and wrote everything down including the starters and the mains and went on her way. After 15 minutes with no bread we guessed that she had forgotten and they would just come up with the starters. Not wanting to make a fuss we just accepted it as it wasn't a massive deal. However after 45 minutes our glasses were long since empty and still no food. As we hadn't seen the waitress for a while one of our party went out to the guy on the front desk to ask if someone could check for us. He said he would and proceeded upstairs. He then came back down and went and spoke to the waitress. He then came back over and said we haven't got any starters for you but your mains are just being plated up now. We obviously said well that's not right to which he replied there was nothing he could do as the waitress forgot to put them through the system. (Just in case he ever reads this, this is where you were supposed to say I'm very sorry there's been a mix up your mains are ready can we offer you a drink or dessert after as a gesture). Of course that wasn't what happened, he went back out to the front desk and we, stunned at his attitude decided we'd go somewhere else. We said we were going and asked to pay for the drink we had which he had already printed out the bill for and handed to us. we paid this and the waitress apologised. We said it wasn't her fault mistakes happen and he said yes it was her fault and those steaks will be coming out of her tips. She then left as she looked like she was going to cry and after paying the bill my friend went back to find her to give her a tenner to help her out. Ok yeah it was her fault but that situation could have been resolved if the guy on the desk hadn't been a complete idiot. One of the ladies of our group then said that she thought his attitude stunk and that mistakes happen and it can't be helped to which he replied well it can be helped, its not the end of the world that you didnt get your starters, you could just eat the steaks! Honestly it was so bad I thought that a camera crew was gonna jump out! It was a joke. He was still mumbling under his breath as we left. 
I imagine looking at the size of him he then went off to singlehandedly devour all four of those 12oz steaks and sides. Well At least they didn't go to waste.

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2  Thank Christmasbroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 10, 2011

On the day we visited work was being carried out on the next level so a workman was continually in and out of the seating area pulling wiring and copper pipe through two different parts of the ceiling, standing on the dining chairs while he did so. Not conducive to a relaxed meal,.

When the food arrived after a 40 minute wait the salad was turning brown, the chicken wings had been overcooked and were a very dark brown and two out of three of the bowls that the chips were served in had several chips around the rims.

We asked to speak to the manager who couldn't have been less interested and didn't even offer an apology!! A thoroughly disgraceful attitude.

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Thank Rose2Small
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

Me and my partner have been going here for over a year and have never been dissapointed once! We've spent several special occasions here and it's always got better. The staff are friendly and helpful, the food is to die for (the ribs are a must) and the wine choice tops it off. It has a beautiful decor and location. If any one can be picky in this place, they need issues sorting! :)

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Thank Jkroz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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