We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointed” 3 of 5 bubbles
Review of The Millers Arms

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
The Millers Arms
Ranked #4 of 81 Canterbury B&B and Inns
Certificate of Excellence
England
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointed”
3 of 5 bubbles Reviewed July 4, 2009

I was dissappointed with our visit to the Miller's Arms, after reading so many glowing reviews on this website. I had cancelled a booking at another hotel because of the comments about it on this website.
We thought the Miller's Arms needed a good clean and was a little rundown, Our room the Miller's tale, which has the four poster bed, was large, the bed was comfortable, linen was good, towel's were good, but the room needed a good clean around the edges as did the bathroom.
We found the staff both friendly and efficient, the food was satisfactory but nothing special.
The location is good, close to the centre of the city in a fairly quite area, except for the occasional student groups in the early hours.
As for value for money, well £100.00 per night plus £5.00 car park fee per day, I do not think so. I think the new owners need to look more closely at cleaning up the place and redecorating.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank jandcEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

478 reviews from our community

Traveler rating
    245
    184
    25
    16
    8
See reviews for
75
226
36
44
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Fort Collins, CO
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed June 22, 2009

On the good side for Miller’s Arms, it is located only minutes from the Cathedral. A parking pass for 24 hours in a fairly close public lot can be purchased for 5 pounds. We arrived and after going into the pub to sign in we were shown to our room upstairs, down a very narrow hallway. Although the carpet and the bathroom ceiling was rather stained, other than that the room had been carefully cleaned and the bathroom was decorated and large. I Hate to say anything bad about a place but I booked it after reading the reviews here and I want people to be aware of what it is really like.Our main problem was the bed was very worn out, not giving any support, sagging and very uncomfortable. There was a nice view of a little river and a walking path but the path was very busy until after 2 am with noisy groups. The room was very warm so we needed to keep the window open. Needless to say, we did not sleep very well. The shower looked great but the water did not drain so I hardly used it. It was hard to get our suitcase out since the hall way going outside was filled with bags of laundry we had to step through when we checked out. You will see my other reviews are very positive and I am not too picky. Miller’s Arms does have a convenient location and parking available. Housekeeping staff does a good job of cleaning. WiFi is expensive here. However, They need to update the beds and maybe the carpet. They need to clean out the bath drains and clean the bathroom ceilings but if they got new mattresses, it would not be bad. Ask if the mattresses are new before booking.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank DeniseB_CO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton, Surrey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 19, 2009

I took my girlfriend here for our anniversary. I wanted to see Canterbury but wanted to make the accomodation quite a big feature of the weekend as well.

As it was a romantic weekend, I rang the hotel in advance and they arranged flowers and a bottle of wine in the room for when we arrived - I was grateful as the girlfriend was very impressed!

Easy enough to find using a SatNav - you kind of stumble upon the place! Parking simple across the road (tickets bought for £5 a day at the hotel cover you - good value and you can almost see your car from the hotel).

We stayed in the Miller's Tale Room, which is the one with the four-poster bed and jacuzzi bath. The room was, on the whole, very good - it was spacious, the bed was big but cosy, the shower had incredibly powerful water (TIP: keep the curtain inside the tub!). There was a bit of grot around the old windows, and the furnishings weren't what you could call modern, but this added to the charm.

Incidentally, the jacuzzi element of the bathtub is as scary as the power shower. My girlfriend tried to use it and the water went everywhere so it wasn't touched again. I'd suggest care when approaching!

The sofa was cosy as well, and it was great to be able to park in the big old sofa and watch the world outside go by while waiting for the lady to get dressed.

Two minor issues to watch out for: One, the corridor to the rooms is very narrow - my bags were bashing both walls as we trotted up and back, and Two, the floor is incredibly creaky! If you feel self-conscious about creaks on the floor, be prepared for a large dose of it! We didn't really mind it too much to be honest - it's kind of funny really!

The view out of the room was lovely. There is the river and a small lock, you can hear the running water all day but it's not distracting in the least. The pub / hotel appears to also be in the prime spot for sun worshippers as we were lucky enough to have the sun beating on down through the windows all weekend!

The pub is quite small and charming. The manager Declan is very chatty and kind, he is only too willing to help out and we were made to feel very welcome. I was able to chat with Declan and the bar staff at the end of the night, which was a little unusual but a nice surprise for me (how often can you stand and chat with the bar staff at midnight on a Friday night?). The bonus of course is that I was also able to take my drink up to my room - a treat not to be sniffed at!

Food in the pub was delicious. The restaurant area is around the side and the menu a mixture of pub grub and modern dishes. Service was a little slow on the Saturday night, but it was quite busy (advise to book!). As the food was really great, I have no complaints at all!

Declan was able to suggest a local restaurant for me before we arrived, and he was only too interested to hear how the restaurant was when we got back. I guess the comment I want to make here is that although he runs his own restaurant / pub, it was heartening to see that he was only too happy to suggest others! Word of mouth appears to be the rule in Kent! The restaurant I went to is called Deesons - it's a short walk from the Millers and really very nice, as well as reasonably priced. Check out the website if you are heading to Canterbury!

Anyway, we really enjoyed our stay in The Millers Arms. The staff, as were all the people we met in the town, were incredibly pleasant and polite, the accomodation was very good (if a teeny bit overpriced), and the whole experience really satisfying. I would certainly recommend the hotel to other couples looking for a getaway weekend. Canterbury itself won't keep you busy for very long, so it's definitely the right place to relax.

  • Stayed April 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank RobKedge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 23, 2009

The hotel is located very near to station with a very good scenic beauty around. The hotel rooms are clean and the staff very friendly. I would recommed this hotel if you are not planning to spend more or have a plan to stay in 5 star. The rooms are not too big but clean and from some roons you can have a view of the Canterbury Cathedral.
Breakfast was 1st class too. The city center is near to the hotel and is about a 10 mins walk.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ranadeep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 23, 2009

Staying at the Millers Arms you get a real taste of Canterbury - all the rooms are named after the famous Canterbury Tales and are beautifully presented. The staff were very friendly and helpful, while the food was excellent and great value for the quality. Town is barely 5 minutes away, making the hotel in the perfect situation for everyone either on business or just wanting to explore Canterbury.

Will definitely be using this place again! 10/10

  • Stayed April 2009, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank charlie2112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
237 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed April 22, 2009

The Millers Arms is the picture perfect English hotel, beautiful location set by the River, overlooking a lovely garden. Nothing was too much trouble for the manager and his staff. The room was a good size with plenty of cupboard and drawer space. Bathroom was beautifully decorated and the shower was fantastic! Breakfast was plentiful and tasty. Had dinner in the restaurant which was also really lovely. The hotels location is good, close to the west station and very walkable to town centre. Would certainly go there again.

  • Stayed April 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GourmetTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Albans
Level Contributor
62 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
5 of 5 bubbles Reviewed April 19, 2009

Spent a night at the Millers Arms, arriving Saturday and leaving on Sunday. Received a very warm welcome from Declan who had only been there for a few weeks. Booked into the Millers Tale which has a four poster and has a lovely aspect over the river. Although you can hear the rushing water we found it an ideal place to stay. It is only a few minutes walk from the town centre and was great for our first visit to Canterbury. Parking is £5 for 24 hours in the public car park less than a 100 yards away. Breakfast including full English if required was included in the price. We will return for sure.

  • Stayed April 2009, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CaroleS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Canterbury hotels
0.2 mi away
Cathedral Gate Hotel
Cathedral Gate Hotel
#2 of 17 in Canterbury
4.5 of 5 bubbles 397 reviews
0.2 mi away
ABode Canterbury
ABode Canterbury
#7 of 17 in Canterbury
4.0 of 5 bubbles 1,756 reviews
0.2 mi away
Canterbury Cathedral Lodge
Canterbury Cathedral Lodge
#1 of 17 in Canterbury
4.5 of 5 bubbles 1,093 reviews
Show Prices
Show Prices
Show Prices
0.8 mi away
Abbots Barton Hotel
Abbots Barton Hotel
#3 of 17 in Canterbury
4.0 of 5 bubbles 1,040 reviews
0.8 mi away
Canterbury Hotel
Canterbury Hotel
#4 of 17 in Canterbury
4.5 of 5 bubbles 261 reviews
0.2 mi away
The Falstaff in Canterbury
The Falstaff in Canterbury
#12 of 17 in Canterbury
4.0 of 5 bubbles 1,007 reviews
Show Prices
Show Prices
Show Prices

Been to The Millers Arms? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Millers Arms

Property: The Millers Arms
Address: St. Radigunds, Canterbury CT1 2AW, England
Location: United Kingdom > England > Kent > Canterbury
Amenities:
Restaurant
Hotel Style:
Ranked #4 of 81 B&Bs / Inns in Canterbury
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Millers Arms 4*
Number of rooms: 12
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, LateRooms, Agoda, HotelsClick and Despegar.com so you can book your The Millers Arms reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Millers Arms Hotel Canterbury

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing