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“Would Not Stay Here Again”

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Innkeeper's Lodge Canterbury
Ranked #31 of 73 Canterbury B&B and Inns
Reviewed August 15, 2011

Good points : Flat-screen television with Freeview channels; Tea and coffee-making facilities; Clean bedroom

Bad points : Check-In; Bed; Room too hot; Noise from road; Shower curtain; Staff at breakfast

We arrived at 1.30 pm and hoped to check in early, but no – the rules are the rules! Check-in itself was a prolonged affair (you pay on checking in) – when they eventually found my booking and got their machine to work.

After dinner in Canterbury, we decided to stay in the room and watch some television, but this was when things really started to go downhill. Obviously, the comfort of a bed is subjective, but this one was far too soft for us. It was also on casters so moved if you leant against it.

As it was a warm night, we opened the sash window, but found pieces of wood have been nailed to the sides to stop it opening more than about 6 inches (health & safety). The room overlooked the main road, so there was a constant stream of traffic. This, coupled with the heat and soft bed, meant we didn’t get much sleep. East-facing room, so woken before 6 am by the sun.

Found the shower curtain does good service as a plug so I ended up standing in a couple of inches of water. (I am extremely short-sighted so could not see what the problem was until I left the shower and put my glasses on.)

Breakfast - food laid out as a buffet – cereals, croissants, bread by the toaster, jams, orange juice but no hot drinks. The other diners explained we would be asked what drinks we wanted, but it took a while to find a member of staff. If you drink tea, be aware that you are given hot (not boiling) water and shown where the teabags are.

The point of staying in a hotel (even a budget one) being to sleep, we won’t be in a hurry to stay at another Innkeepers Lodge.

  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
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3  Thank EMC15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Gate Inn C, Manager at Innkeeper's Lodge Canterbury, responded to this reviewResponded May 28, 2017

Thank you for your honest review EMC15 we are so sorry we let you down on your visit all those years ago. We appreciate the honest feedback and time you gave to write this review. Thank you again

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99 - 105 of 113 reviews

Reviewed February 23, 2011

Stayed for One night only. Excellent old world Pub /Inn with accomodation. Very good complimentary breakfast, although nothing cooked available. One night stay was £62 for the double room with complimentary breakfast.

  • Stayed: February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank TripMartin3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Gate Inn C, Manager at Innkeeper's Lodge Canterbury, responded to this reviewResponded May 28, 2017

Thank you so much for the high scoring review TripMartin3 we are so glad you enjoyed your stay here and we hope to see you again in the future. Thank you again, have a fantastic day!

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Reviewed January 30, 2011

Booked this hotel on an "Advanced booking" deal and got a great rate, in fact we were wondering what we were letting ourselves in for. But we were pleasantly suprised, the booking in was fast and very welcoming and we were even shown up to our room. I believe that this is a budget chain hotel, but if this is so, they are certainly doing it right. We had a twin room, with two quite large single beds (very comfortable). The bed linen was spotless and the room had been cleaned to a high standard. The bathroom was pristine, they even supply certain items on a complimentary basis (i.e toothbrushes) for those who have forgotten to pack their own. There was soap/shampoo/body wash supplied along with facial tissues and plastic tooth mugs wrapped and sealed in celophane. There was tea and coffe supplied in the room with a small kettle and mugs. I was really impressed. The room had central heating and although it was switched off when we arrived, the room soon warmed up. The hallway is carpeted and we never heard any of the other guests at all. We had a drink in the bar before retiring for the night and had a good nights sleep. They supply a complimentary continental breakfast, which was well displayed with plenty of options, cereals, toast, croissants and pastries, fresh fruit and yoghurts. All with your choice of tea or coffee. . We have not used Innkeeper Inns before, but will use them again in the future and would recommend this particular Inn.

  • Stayed: January 2011, traveled as a couple
    • Value
    • Location
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Thank grandmabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Gate Inn C, Manager at Innkeeper's Lodge Canterbury, responded to this reviewResponded May 28, 2017

Thank you for your review grandmabe, we are so glad you enjoyed your stay with us, thank you so much for taking the time to give us such a positive review. We hope to see you again very soon.

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Reviewed February 1, 2010

stayed for xmas dinner and xmas night,...........the hotel has a loverly old feel with log fires and old oak beams,the 3 corse dinner was spot on,well worth the money............
the staff were very accomadating,smiling and happy to help.........to me that counts for a lot!............the rooms are nice and clean with lcd tvs and all...............
all in all nice place ,nice rooms, and staff that take time to care for you!

  • Stayed: December 2009, traveled with family
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1  Thank capster21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Gate Inn C, Manager at Innkeeper's Lodge Canterbury, responded to this reviewResponded May 28, 2017

Thank you for your high scoring review capster21, we are so glad you enjoyed your stay with us all those years ago. We do hope you'll visit us again in future. Thank you again.

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Reviewed September 20, 2017 via mobile
Google Translation

Stayed: September 2017, traveled with family
Thank Wolfgang R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Gate Inn C, Manager at Innkeeper's Lodge Canterbury, responded to this reviewResponded September 22, 2017

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Reviewed July 25, 2017 via mobile
Google Translation

Stayed: July 2017, traveled as a couple
3  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Old Gate Inn C, Manager at Innkeeper's Lodge Canterbury, responded to this reviewResponded July 29, 2017

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Reviewed September 18, 2016
Google Translation

  • Stayed: August 2016, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank mimiaUdine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley-OldGateInn, Manager at Innkeeper's Lodge Canterbury, responded to this reviewResponded November 14, 2016

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Additional Information about Innkeeper's Lodge Canterbury

Address: 162 New Dover Road | The Old Gate, Canterbury CT1 3EL, England
Location: United Kingdom > England > Kent > Canterbury
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #31 of 73 B&Bs / Inns in Canterbury
Price Range: $86 - $103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Innkeeper's Lodge Canterbury 3*
Number of rooms: 9
Official Description (provided by the hotel):
Of all the hotels in Canterbury, few have as many stories to tell as this historic lodge, which has been providing a warm welcome to travellers for almost three centuries.With nine comfy rooms and its own cosy pub serving a menu of hearty, freshly cooked food, it's the perfect place to enjoy some rest and relaxation. Although there's so much to see and do you won't want to put your feet up for too long.Canterbury is one of England's most beautiful cities, and its jewel in the crown is Canterbury Cathedral, which is a pleasant half-hour stroll from the lodge, or just five minutes by car. You can also explore the intriguing shops of King's Mile, take a ghost tour, visit Canterbury University or take a summer boat-trip along the River Stour.There's plenty to keep you busy further afield in Kent, like wildlife spotting in Blean Woods or a day at the seaside in Herne Bay or Whitstable. ... more   less 
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