We've eaten here before and had lovely true Italian food with excellent service however this time we came with 12 people for a staff Christmas party and we're distinctly unimpressed.
Firstly the table wasn't ready for us although we were 5 mins late so we all had to stand in very cramped conditions while they put the tables together with no word of apology. The tables were distinctly sticky -surely not difficult to give a good clean - which felt really unpleasant.. Secondly, 2 of our guests had chairs pressed up against poles so they had to keep well tucked in all night which looked very uncomfortable and claustrophobic .
Thirdly, we placed our order by 8:30 only to be told that three people had to change their dishes as they'd run out of chicken! On a Saturday night in December when they're fully booked, that is surely terrible planning.
The food was ok but nothing great.
I got the impression that as this was their really busy time they didn't care too much about anything. It's a real shame. One of the waiters is an absolute delight but the rest of the staff were very surly. I know for sure that we won't be going back next year for our Christmas do.
On another note the Posillipo in Faversham is wonderful!
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.