We went recently on a Friday evening dinner. Were given a table quickly and they took our order quick too. (Usual wagamama style).
It's expected that food comes separately as prepared fresh.
We ordered two mains and two drinks.
First mains arrived in 10mins and then a wait of 30mins in between the first and second mains (Not acceptable).
When asked after 15mins, they said ohh wait for 3mins more, but another 10min passed by before they came back again and told that ohh sorry, it will take another 5mins.
Finally, it arrived.
The drink ordered was wrong. Asked for Asahi beer, and was given Tiger (Prices are different by a few pence).
A must try in their menu is the dessert ginger cheesecake with chilli sauce.
We've been to better served Wagamama's before - Westfield Shepherd's Bush, Bath, London Brent Cross, Leeds, etc.