We had a company lunch for 80 people to celebrate completion of a major project. From the moment we arrived until we departed the service and organisation were very poor. The welcome drinks were set up in a small bar so we had to file in a take a glass ratjher than have staff with trays in reception. The room wasn't ready so there was an extended wait to sit down. Each dish was served to the whole room separately - as a consequence there was a wait of approximately 10 minutes at most tables between the first dish arriving and the last.
A written complaint to the manager, hand delivered, has not received a reply.
No doubt with their location and reputation they have a queue of wedding parties at the door.
I have had far better service from other venues for events of this type and won't be returning
- Official Description (provided by the hotel):
- This magnificent town-house hotel, set in five acres of beautiful English country gardens with lake, is remarkably close to the city centre. The Newling Ward family converted the 500 year-old building in 1965 and continue to own and run the hotel. The 30 bedrooms are individually styled, with many overlooking the lake and gardens, and the award-winning orangery style restaurant shares the same views. Enjoy breakfast, lunch, bar snacks, cream teas and dinner served in a choice of dining areas. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Travelocity, Agoda, Hotels.com, TripOnline SA, Hotwire and Cheap Tickets so you can book your St Michael's Manor Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel St Michaels Manor
- St Michaels Manor Saint Albans