I'm not a fan of writing reviews but it may be the only way I actually get a response from the hotel.
After staying at The Noke early January we reported a number of concerns (2 sides of A4) to the Duty Manager. To his credit he offered us another free evening in the hotel as compensation for our experiences. We weren't able to extend our stay so the free night was put in writing.
After returning to York we felt that, since we were visiting a sick relative who we probably wouldn't see again, another visit to St Albans wasn't imminent. I emailed the hotel and the duty manger twice to ask if we could change the arrangement. I got no reply. I then decided to write to the general manager and have still not had a reply.
I have stayed in Thislte hotels before and know what the brand is like. I'm very disappointed not to have heard anything from the hotel. I guess my next move is the write to the regional manager.......
- Official Description (provided by the hotel):
- The Noke by Thistle St Albans is a traditional Victorian hotel, located in Hertfordshire; it is accessible via the Thameslink train from London. Just off the M25, the M1 and close to the A1, it’s a popular venue for business meetings & weekend breaks. There are 110 bedrooms, including 44 deluxe bedrooms and suites and six meeting rooms, the largest seating 250 people theatre-style. With our landscaped grounds, easy accessibility and ample free parking on-site, Thistle St Albans is also a popular wedding venue and convenient for business meetings. ... more less
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- Also Known As:
- Thistle St Albans Hotel St. Albans
- Noke Hotel St Albans
- Thistle St Albans Saint