The Bay Horse Inn is a low budget, average, B&B where you get what you pay for.
When we arrived at 1pm we went into the restaurant and spoke to a man who took us to our room, until we walked towards the outer residential building and the maid was still in our room doing ironing, and so was instructed by the man to move room's. We were forced to wait a couple of minutes before we could enter our room and so we went and collected our cases.
On first viewing of the bedroom (Room 1 - Family Room), it seemed well equipped - TV, hairdryer, kettle, towels etc. However, as we looked a bit closer it became more disappointing. First of all the light switches weren't working until we informed a member of staff & they collected a card which is used to turn on the lights from the main building which the previous gentleman hadn't bothered to provide us with. When I sat down on the bed it immediately felt very damp, along with the towels which were even worse, most likely because they hadn't been dried in time from the previous guests.
When I unfolded the towels provided on the end of the bed (that were damp), they had numerous holes, tears and splits in them (as shown in the photo) - I was not impressed. I knew the price was cheap, but as a paying guest you would at least expect that they could afford to buy new towels if they had holes throughout them making them almost impossible to use.
Thankfully our evening meal was a bit more promising as the food was good, and the portions were large. The restaurant was very busy and had a nice atmosphere to it and it was a very enjoyable evening.
Once we returned to our room we decided to go to bed. This was when I was concerned about the cleanliness of the room - on the bedstead was two rather large, round, sweat marks just above where each person rests their head, this I found unpleasing and so I made sure I moved down in the bed a bit to prevent myself from touching it (also shown in photo). The duvet was also very lumpy and had not been shaken out to its full potential by the maid.
Eventually we turned the lights off hoping to forget about the disappointing room, but a rather bright green light on the ceiling lit up the whole room keeping me awake for almost 40 minutes until I put on of the two pillows over my head, which then revealed a pubic hair on the bed sheets under my pillow. Anyway, I almost resorted to covering the green light with a towel, but it was then I realised it wouldn't work due to the holes and tears, thus making no difference to the distribution of light throughout the room. Along with the light keep me awake, was the loud thumping of music coming from the main building which I heard, being one of the furthest rooms away.
The next morning I went on my laptop to check on my emails. The internet connection worked for 3 minutes, until I could no longer connect and it did not work which annoyed me. Furthermore, I went to use the toilet and it is placed so close to the wall (3 inches) that you could barely manoeuvre about, making it feel quite claustrophobic.
After the last evening's meal I was expecting breakfast to be another positive of my time at the Bay Horse, and although the food was ok, there were some more problems. The coffee & tea cups provided on the table were dirty and had rings inside from where the previous user had not finished their drink, luckily I was able to swap it with another one, otherwise I'd have been sticking to orange juice. There were also several flies buzzing their way around the room, constantly landing on food and plates. Furthermore, the room was awkwardly silent with no music playing, especially when you had to walk across the very sticky floor.
I must say, I was glad to be going home after staying in this B&B. It was a shame that we weren't treated with the 'AA 4 Star Service' as the inspector in the room's leaflet was, who said he was offered by staff for them to carry his luggage etc, of which we were not. It seems the Bay Horse enjoys showing off its glamorous 4 star's, but doesn't actually put it into practice when it comes to its average guests. Next time I'll stick to the more pleasing service of the Premier Inn, which I would have booked with for this trip, unfortunately everyone else agree's with me and so booked there making it fully booked, leaving me to book the Bay Horse as a last resort!
- Official Description (provided by the hotel):
- Situated on the Western side of Hereford on the picturesque Kings Acre Road the Bay Horse Inn offers 4 AA Star Accommodation. A selection of en suite rooms including doubles, twins, disabled access, small family and large family rooms. The Award Winning Restaurant serving locally sourced Home Cooked Cuisine seven days per week until 9pm. The lounge bar has a great selection of real ales and local ciders, wines, soft drinks and spirits. Friendly staff and great local attractions makes the Bay Horse Inn the place to stay in Hereford. ... more less
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