A difficult review to write as the whole experience was so nearly there. If Trip Advisor was out of 10 it would be a 9. However it was felt our Excellent rating overall was just still correct.
We chose the Castle House through Trip Advisor and found it easily with satnav. The entrance to the car park was not clearly signed however there was plenty of parking near the entrance.
The reception we had was second to none with an extremely helpful receptionist who ensured we were happy in our room and then valet parked the car in the Car Park.
The hotel were happy we left the car in the car park until mid afternoon the next day which was ideal as the hotel is only a few minutes walk from the cathedral and town.
We had a junior suite (12) which was of good proportions with excellent furnishings and décor. The bed was very comfortable. The bathroom was excellent with a good shower in the bath and all the normal accoutrements.
At that moment we congratulated ourselves on a good choice and glad we upgraded to a suite. However whilst it did not spoil our stay we were disappointed with the fact that two of the net curtains were ripped and the painted wood side of the bath needed attention.
We had booked DB&B and the dinner was excellent. The food was very very good and very well presented. We chose a bin end red wine which was really good and at the right temperature. The décor in the dining room is more on the formal side which for us is ideal. The staff were professional and very pleasant. Certainly up there in our dining experiences.
The room faces the back overlooking the garden and moat with trees on the other side. It was extremely quiet. The bed was turned down and the blinds drawn whilst we had our dinner.
The next morning we went down to breakfast and arrived about half an hour before it finished.
Compared with the excellent dining experience of the previous evening breakfast was a substantial disappointment.
The waiter whilst very well mannered and pleasant appeared dilatory. He had clearly not been well trained and was nowhere near as attentive as he should have been.
Breakfast was in the Dining Room so no concerns as to décor.
However in respect of the buffet section for cereals, juices, fruit, etc. it was no better than an average B&B.
We had a Hereford Breakfast which was only just cooked and the potato undercooked - barely warm. There was the smallest amount of marmalade on the table. We asked for brown toast and got a mixture.
After such an excellent dinner to have such an average experience for breakfast was at best very surprising.
We checked out and gave in our comments sheet which reflected the above.
It was a different receptionist when we left, however every bit as helpful as when we checked in including our pass for the Mappa Mundi at the cathedral.
There is a lot to see in Hereford and nearby and we would certainly strongly consider staying again at the Castle House.
We do though feel that in todays market to be in the boutique sector of the hotel market the management have to be on top of every aspect and not risk having one or too weak areas spoil the overall excellence.
- Official Description (provided by the hotel):
- Tucked away in a quiet area of the city of Hereford, Castle House is a boutique hotel owned by a local farming family. With 24 individually styled suites and bedrooms, and a terraced garden overlooking the old Hereford Castle moat, Castle House has a very special atmosphere. Eight of its rooms are just moments away in a Georgian townhouse called Number 25. The Castle House'Restaurant and Castle Bar and Bistro offer some of the best dining in Hereford and are the domain of one of England's top female chefs, Claire Nicholls. Castle House is perfect for a Hereford wedding, a leisure break in Hereford and the Wye Valley. Explore this lovely city with its magnificent cathedral home to the world-famous Mappa Mundi and Chain Library. ... more less
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- Also Known As:
- Castle House Hotel Hereford
- Castle Hotel Hereford