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“Messed up order”

Winchester Kebab House
Ranked #155 of 203 Restaurants in Winchester
Cuisines: Turkish, Fast Food
Dining options: Dinner, Lunch, Delivery, Takeout
Restaurant details
Dining options: Dinner, Lunch, Delivery, Takeout
Hampshire
Level Contributor
10 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Messed up order”
Reviewed November 14, 2013

We ordered a lamb doner wrap and a chicken wrap along with chips. After an hour we got 2 lamb doners. I phoned and I could hear a big discussion going on the other end. Eventually they agreed to send another one out which arrived quite promptly.
I handed the lamb one back as requested and proceeded to eat my chicken one which is now in the bin. I have never had one that bad there was fat and hard dry pieces of chicken which was bad enough but then I found some pink pieces of meat.
First time we have ordered from them and the last back to the kebab van down at the water meadows.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Viv-anne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YusJoServan, Manager at Winchester Kebab House, responded to this review, November 29, 2013
We are very sorry to hear that you are dissatisfied with our service. Please call us on 01962 867 999 and ask for Jo to resolve any issues there may have been.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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37 reviews from our community

Visitor rating
    8
    6
    2
    4
    17
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Winchester, England, United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Disappointing, bad customer handling.”
Reviewed October 17, 2013

I'd ordered from here before plenty of times before, and it was standard quality, good food, but this evening we ordered a burger meal, kebab meal, icecream and drinks to the student village. 2 hours later and we still had nothing. We were told 70min wait but come on. We rang twice and were told it's on the way. When the food did arrive, half the order was wrong and missing. When we rang up about it we were given unhelpful comments in angry, broken English. Asked for refund if they don't resend our order. Who knows if it will come. Not ordering from here EVER again.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Connie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YusJoServan, Manager at Winchester Kebab House, responded to this review, November 29, 2013
We are very sorry for your bad experience and are here to rectify any problems you have encountered, if you could kindly call 01962 867 999 and ask for Jo to solve the issue.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester
Level Contributor
19 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Unexpectedly good”
Reviewed September 22, 2013

The family that run the Kebab House take a real pride in their work, their cooking, cleanliness and their shop in general. Although the giant gold lettering over the door makes it look like many other station-side eateries, the food is noticeably superior, not too greasy or fatty, good quality meat, really makes a difference.

Visited August 2013
Helpful?
Thank v_regular_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YusJoServan, Manager at Winchester Kebab House, responded to this review, November 29, 2013
Thank you for your positive comments. We look forward to serving you again and again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
211 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 118 helpful votes
“Great kebabs and big portions”
Reviewed August 29, 2013

Grabbed dinner a few times here for the family when we are all in a kebab mood, and has always been really tasty and LOTS of food for the money.

  • Visited August 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ukDesiree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YusJoServan, Manager at Winchester Kebab House, responded to this review, November 29, 2013
Thank you for your positive review. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
6 reviews
5 restaurant reviews
“The Winchester Special”
Reviewed August 19, 2013

Food was excellent, so fresh and good quality!
If you like "Man vs Food" like portions then go for the Winchester Special, which can easily feed 2 people.
My only critisism would be the chilli sauce needs to be hotter (I like my food spicy!)

Visited August 2013
Helpful?
Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
YusJoServan, Manager at Winchester Kebab House, responded to this review, November 29, 2013
Glad you enjoyed your meal. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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