Having heard so many great reviews from friends, I was desperate to experience the luxury and fine food from this newly renovated bar & restaurant that everyone had raved about.
No 5 Bridge Street certainly looks the part, it is impeccably presented and I love the style and attention to detail in the new decor but unfortunately this is as far as my enjoyment went...The level of service and quality of the food did not meet my expectation, not just on one occasion, but having been several times now (including twice for food) I have left disappointed and do not plan to make a return.
My most recent visit was a Friday lunchtime with four of my close friends. The bar and restaurant were not particularly busy (there were no more than 5 tables being occupied in the areas combined)
Having not been acknowledged by the bar staff on arrival we assumed it was self service and so proceeded to order a drink and some food from the bar. It took quite some time to be served and then we were told several things were unavailable to make our friend's favourite 'Bloody Mary' cocktail (things such as Tobasco and Worcester sauce which I would consider to be standard condiments for most domestic kitchens never mind bar/restaurants).
We then each ordered a sandwich with chips from the sandwich menu with various fillings. As we sat and waited for our food we were approached by a gentleman who we considered to be the manager or owner, he placed some cutlery on our table and made some small talk. He then attempted twice to give us food for another table and when our food arrived there was no distinction between who had ordered what and the food was left on the table for us to sort through (vegetarian sandwich and meat sandwich etc). The 'sandwiches' themselves were rather more like toasted bread baps (the cheap white type you'd expect in value multipacks at the supermarket) and the fillings were rather frugally applied, not worth the £5.50 and £6 price tag I'd say.
When we requested ketchup and mayonaise we were told that the 'delivery hadn't come in'. My advice was that they should take a trip over the road and invest in a few essentials from the shop.
I feel like the detail is lacking in this establishment, the phrase 'all talk and no substance' springs to mind. My first visit to No5 Bridge Street for an evening meal was so appalling that I have erased it from my memory, although the fluorescent tungsten lights of the kitchen illuminating our ludicrously expensive meal are about all I can recall.
I would classify bar tending and waiting tables as a profession (as they do on the continent), it seems that No5 Bridge Street employs individuals who are not committed to customer service and satisfaction. In the hour and a half we visited that particular Friday afternoon, the young barman broke 2 cocktail glasses and ignored one individual and a couple stood at the bar (who promptly exited). I wish we would have done the same and gave our custom to a more deserving establishment.
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