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Holiday Inn Express Southampton West
Ranked #15 of 24 Hotels in Southampton
High Wycombe, United Kingdom
Level Contributor
107 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Functional”
3 of 5 bubbles Reviewed July 8, 2014

It is difficult to pick specific fault with this hotel as I guess your expectations (if you did some basic research) should really be quite low.

The hotel location is good for the motorway but little else so if you are going into Southampton it is fine I guess. It is sandwiched between trading estates (not industrial estates) so don't expect a scenic view or shops or restaurants.

So my specific visit. Arrived early evening luckily I had eaten as the restaurant was operating a limited menu as the chef was not in. I think it was a choice of pizza or something. I had an early start the next day as I was heading off to a bike event just before 7am. Bit disappointed to be told that breakfast did not start until 7am but never mind.

The room was spotless. Unimaginative but practical and as I was only there for 14 hours I was happy I guess. Free Wi-Fi a bonus. Decent shower. All you would expect from a hotel that you would think that is aimed at the overnight traveller not someone on a fortnights holiday.

There is a vending machine if you want a treat. The closest convenience store is about 5 minutes drive away so stop before you arrive.

Two gripes. Firstly when I left at 6.50am I was a bit disappointed to see people sat and having breakfast despite being told that I could not have breakfast until 7am. I had made a 5 minute drive to the closest corner shop and purchased breakfast the night before which was a double loss as I had paid for breakfast at the hotel.

Secondly the price. £89 and no breakfast. I have stayed in way better hotels for the same, I have stayed in equally basic hotels for half the price. Seeing I booked quite a few weeks ago I do find the price quite eye-watering. I often use a prominent 'basic' hotel chain and find them equally good, equally clean, equally well equipped but half the price. I think I will stick to them in the future.

Room Tip: You will either face the car park or the motorway. So choose which noise you prefer. I would go for...
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  • Stayed July 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Tagfcuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daiva B, Manager at Holiday Inn Express Southampton West, responded to this review, July 9, 2014
Dear Tagfcuk

Thank you for taking the time to share your experience with us, we are pleased your room was clean and well maintained.

We are disappointed we could not exceed your expectations on this occasion and we thank you for your constructive feedback. This will enable us to make the necessary changes to improve our service in all areas, especially Breakfast & Dinner.

We do hope you will give us another opportunity to serve you again in the future.

Yours sincerely
Daiva

Hotel Manager
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783 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 7, 2014

We stayed with our 3 year old daughter as part of a package deal for peppa pig. We were very happy with our stay. Not far from peppa and our room was very clean and comfortable. Staff were lovely, friendly and helpful. Breakfast was included and there was a lot of choice. Free wifi. The hotel isn't far from main roads and we were initially concerned about noise but we heard nothing even with window open all night. Only downside we would have to say is the room would benefit from air con.

  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kerieann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daiva B, Manager at Holiday Inn Express Southampton West, responded to this review, July 9, 2014
Dear Kerieann M

Thank you for staying at the Holiday Inn Express Southampton West and taking your time to write this review. We were pleased to read that you had a great stay and thank you for your lovely comments regarding cleanliness of the bedrooms and friendly staff. This is very encouraging and truly appreciated by us all.

We are looking forward to welcoming you back soon

Kind regards

Daiva

Hotel Manager
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ynys mon
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed July 6, 2014

We used to stay here quite often when visiting our family but it went downhill a bit and we found some other places to stay. We have recently stayed here twice and have been very pleased. The room was spotless, the staff pleasant and very helpful. We asked for a quiet room and that is what we got! The breakfast was included in the price and it was fine, I'm not a big fan of an early morning fry up, so cereal, toast and yogurt was good.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ollie65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daiva B, Manager at Holiday Inn Express Southampton West, responded to this review, July 9, 2014
Dear ollie65

Welcome back! It's an absolute pleasure to have you back and thank you so much for such a positive feedback.

We hope you will never have to look for an alternative place to stay when visiting family next time.

Yours sincerely

Daiva
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
99 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 bubbles Reviewed July 6, 2014

This is a typical Holiday Inn Express and does exactly what you would want. Well located for the City, Docks, New Forest and theme park but without the City rate. The only problem was my room faced West and it had been a hot sunny day so the room was like a furnace. The hotel are. obviously aware of the as the curtains were drawn and there was a fan in the room. Maybe they could consider asking the cleaners to open the windows on such days. The stand were really helpful and even allowed me to grab my breakfast 20 minutes before it opened as I had to be leaving by normal opening. All in all a good stay.

Room Tip: If it's a hot sunny day, ask for an East / front facing room at checkin
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daiva B, Manager at Holiday Inn Express Southampton West, responded to this review, July 9, 2014
Dear Martin R

Thank you for staying at the Holiday Inn Express Southampton West and taking the time to review our hotel.

It’s great to hear you liked your room and enjoyed early breakfast - we always aim to get our guests day off to good start!

We look forward to greeting you again soon.

Kind regards

Daiva

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed July 4, 2014 via mobile

We stayed as part of a package deal from PePPa pig world.
Easy to find, plenty of parking.
Check in was quick and easy.
Stayed in room 105, VERY CLEAN AND TIDY, HAD EVERYTHING WE NEEDED. But I couldn't stand it for more than one night as it was tiny with two children.
Breakfast was great for both adults and children, seemed to be lots of not so good reviews about the breakfast but we tried everything between all 4 of us and it was all great, staff there were nice but we didn't really speak to them.
Would stay again, if we needed to stay any longer than one night, we would need a bigger room.
No complaints at all. Highly recommended

Stayed July 2014, traveled with family
Helpful?
Thank Hannah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daiva B, Manager at Holiday Inn Express Southampton West, responded to this review, August 5, 2014
Dear Hannah B

Thank you for staying at the Holiday Inn Express Southampton West and taking your time to post this review. Your positive feedback is very much appreciated by us all and we are delighted to read that you had a great experience with us. Most importantly thank you for your recommendations and 5 stars - this is truly encouraging!

We are looking forward to welcoming you back soon.

Yours sincerely
Daiva
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

Booked as part of the Paultons Park Peppa Pig experience. Spent the day with Peppa, had a meal in the local Weatherspoons and booked in at 8pm. Room was clean and set up as a family room as requested. Windows were open which made the room nice and cool.
Kids slept like a log, I would have slept better but for the want of my super king memory foam....you can't have it all.
Morning arrived, shower was warm and good pressure. Went down for breakfast and got a table. Basic selection of cooked breakfast, cereals and pastries. This is what some people have had issue with. If you want more choice, pay twice as much for your room elsewhere!
Staff were more than helpful and demonstrated good skills making my family feel welcome. If you are looking for a room to sleep in and a basic breakfast before you go and tackle the log flume again then look no further.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roxymonkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daiva B, Manager at Holiday Inn Express Southampton West, responded to this review, August 5, 2014
Dear Roxymonkey

We are delighted to read your comments. Thank you so much for such a detailed feedback - I was pleased to read that Hotel met your expectations and team delivered their usual high standard customer service to you and your family.

Thanks again and hope to see you all back next summer!

Yours sincerely
Daiva
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellon, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 2, 2014

We stayed here for 1 night before going on our cruise, the staff are very friendly and very helpful, nice clean tidy room,breakfast included in price. It was very busy for mid week stay, only down side it is a bit from town centre so you need taxis to get from A to B.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 706willy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daiva B, Manager at Holiday Inn Express Southampton West, responded to this review, July 31, 2014
Dear 706willy

Thank you for choosing to stay with us here at the Holiday Inn Express Southampton West and taking your time to write such a lovely review. The Team is delighted with your comments and we all look forward to welcome you back soon.

Kind regards
Daiva
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Southampton West

Property: Holiday Inn Express Southampton West
Address: Adanac Park Redbridge Lane, Southampton SO16 0YP, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #15 of 24 Hotels in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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