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“scottish girl”

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Holiday Inn Express Southampton West
Ranked #11 of 24 Hotels in Southampton
Doncaster, United Kingdom
1 review
“scottish girl”
Reviewed June 9, 2013

The hotel itself was ok for the money and staff friendly but please,please do not eat in the restaurant. We waited 2 hours, yes 2 hours for a starter. Everybody in the restaurant was complaining. Meals only appeared every 20 minutes. We went into restaurant at 7.30 p.m. and got our starter at nearly 9.30 p.m. unbelievable. The poor woman who was attending to everyone Emma was great but the duty manager was useless. He never came out and apologised to anyone. 4 things were off the menu and they didn't tell you until one and half hours after you had ordered. When meal eventually arrived it was horrible. The gammon steak was so thin that it was like a piece of thin ham grilled and the chips awful. The room 206 has no outlook. It looks into a roof which is really close to the window. The meals are really expensive for what they are

Room Tip: do not book 206 if you want daylight to enter
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toongirl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, June 22, 2013
Thank you very much for taking time to post your comments following your stay at the Holiday Inn Express Southampton.

We constantly review our F&B offerings to provide quality service/choices and will certainly take on board your comments regarding Meal experience.

Regards
Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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821 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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English first
Gillingham, England, United Kingdom
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 9, 2013

Checked in all fine but then was explained to that they don't accept card payments for any food or bar purchases. In this day and age I found this quite shocking but instead took a prepaid deposit of £30 from your debit card just in case you did want to purchase anything!! Confused?? I was too. Very Clean rooms but the choice of food for the evening was very limited and expensive. We always look forward to the breakfast when we go away for the night but to say we were disappointed was an understatement. No bacon, no mushrooms, no hash browns no tomatoes. You had the grand variety of beans sausages and scrambled egg. Not impressed at all. Think I will try a reputable B and B next time. xx

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vikki B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, June 22, 2013
The complementary hot breakfast in our hotel has been mentioned with much positive feedback from the guests with whom we have spoken on check out. Unlike the other hotels where you will have to pay for your breakfast normally over £9

It is a standard practice acorss all Holiday Inn Express to Preauthorise Guest card to enable any extra charges.

I am pleased to inform that we are in a process of installing New card Machine to enable payments on Debit or credit cards on Bar as well.

Regards

Rajat Verma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melksham, United Kingdom
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 4, 2013 via mobile

Stuck in the middle of nowhere with only a few horses to one side and the M27 on the other it is possibly the worst place I have ever stayed.
Granted the location is probably an asset for the person that travels around on business but for anything other than somewhere to lay your head please steer clear.
To get into the outskirts of Southampton it's a £10 taxi journey, there is a small village in walking distance but there is nothing there.
Rooms are basic, bathroom only has a shower so the chance of having a bath in order to soak away the crap of the day isn't going to happen.
Reception were quick off the mark in supplying an Iron and Ironing board but on going to plug the iron in I noticed the plug was cracked and broken with bare wires in easy reach of small fingers.
It maybe a small thing but I have honestly meet tastes cheaper coffee than what was in the complimentary brew kit, even made the cheap stuff in army ration packs taste like costa.
The menu for evening meals is sparse and very over priced, also the quality was terrible. The chips that accompanied the burger were cold, over cooked and of a bad quality (Iceland frozen possibly). Also the canteen ( because it is certainly no restaurant is far from comfy, more like a cheap cafe layout.
Internet is charged at £6.50 an hour YES AN HOUR!!!!. I pay less than that a month at home. A major issue if you are working away from home for a period of time.
I am yet to experience the delights of breakfast but I pray to whatever dude there is upstairs that it is at least edible.
All in all I will never stay here again mainly because you are a captured audience and the extortionate prices.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Southampton West, responded to this review, June 18, 2013
Dear Tony P,

Thank you for your recent stay with us and reviewing our property. I am sorry that this visit was less than exemplary for you especially with the food served not being to your liking and room's condition being sub standard. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Regards,

Pam G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stevenage, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 2, 2013

this was the 4th time we have stayed here, always friendly helpful staff, the rooms are always comfortable & clean, breakfast just right, book in advance & you can get a very good price, we normally stay here the night before our cruise as only a 10min drive to the docks, will be back again in a few weeks

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cruzpete1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, June 22, 2013
Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. I was pleased to hear that you enjoyed your stay. We will look forward to welcome you again.

Kind Regards
Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level 6 Contributor
619 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed May 29, 2013 via mobile

Stayed here on business and found it a good hotel to stay in. Rooms quite quiet, hot shower, comfy bed and a reasonable breakfast included. Good value for the price and handy for that side of Southampton. Would stay there again

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewJ25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, May 30, 2013
Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. I was pleased to hear that you enjoyed your stay.

We will look forward to welcome you again.

Kind Regards
Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bury st edmunds
Level 4 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed May 28, 2013

We stayed for one night as a stop over between visiting Peppa pig land... paultons park.

I'm not sure what rate I got the room for as it was included in the Paultons park tickets. The room itself was ok. It suited us for the night, if it was anymore than one night though I may have asked for something bigger. The bed was so uncomfortable, every time one of us moved the other one nearly hit the ceiling.

I also managed to cut my hand quite deeply on the shower head, the silver covering had eroded so much it was very sharp, something I didn't realise until holding it to shower my daughter, I was just lucky it was my hand cut and not hers. I reported this to the hotel staff, so if you stay in room 200 and cut your hand as well, they were aware of the problem.

Breakfast was disgusting, sorry cant say anything good about it, salty powdered scrambled egg, mushy sausage and some beans. They do offer limited cereals and toast but if you pay for a cooked breakfast that's usually want you want and it would be good if it was edible too!

Would probably try to stay in a premier inn next time.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhi0602
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, June 22, 2013
Thank you very much for taking time to post your comments following your stay at the Holiday Inn Express Southampton.

The complementary hot breakfast in our hotel has been mentioned with much positive feedback from the guests with whom we have spoken on check out. Unlike the other hotels where you will have to pay for your breakfast normally over £9

Regarding your feedback about the room you stayed, I have personally checked the room/bathroom and pleased to confirm there is no outstanding maintenance issue to report.

Regards
Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Estes Park, Colorado, United States
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 23, 2013

We were booked on a cruise and found this hotel. The room and bathroom are compact but clean. Very helpful staff--from the General Manager to the front desk. Dinner choices basic but well prepared and delivered with quick service. Able to order pier transportation right from the lobby from local cab company--on time and very reasonable. Overall, an excellent pre-curise choice.

Room Tip: Ask for a room not facing the motorway.
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Helpful?
1 Thank Bernie345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rajat V, General Manager at Holiday Inn Express Southampton West, responded to this review, May 27, 2013
Dear Bernie,

Thank you very much for providing us your valuable feedback following your stay at the holiday inn Express Southampton west. I was pleased to hear that you enjoyed your stay. We will look forward to welcome you again.


Kind Regards
Rajat Verma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Southampton West

Property: Holiday Inn Express Southampton West
Address: Adanac Park Redbridge Lane, Southampton SO16 0YP, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #11 of 24 Hotels in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Southampton West 3*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Express Southampton West is located off Junction 1 of the M271(off Junction 3 M27). This hotel is an ideal location for visiting Southampton, Paultons Park, Peppa Pig World, Beaulieu, The Isle of Wight, The New Forest, West Quay Shopping Centre and many attractions. The Hotel offers a continental with three hot choices buffet breakfast and free parking. Ideal for both business and leisure travel. Travelling on business the Holiday Inn Express Southampton West is a short distance from Southampton City Centre, and only 7 miles from Southampton Airport. The hotel is ideally located for companies such as Ordnance Survey (next door), Tesco, and IKEA. Southampton General Hospital is a short distance from the hotel also. The hotel is an ideal base for business travel. Looking for time to relax or a short weekend break the hotel is again an ideal choice for individuals and families. If you are taking a Cruise from Southampton stay at the hotel the night before the Cruise with packages and long stay car parking available. All Cruise Terminals are a short distance away. Why not visit the West Quay Shopping Centre, Beaulieu Motor Museum, Paultons Park, Marwell Zoo, The Ageas Bowl, Southampton University and Southamptons Annual International Boat Show. The hotel also offers 2 meeting rooms. All rooms are ensuite and with FREE WIFI. We also have accessible rooms. Why not stay in this excellent southampton hotel and ask about our low rates. ... more   less 
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Also Known As:
Holiday Inn Express Southampton West Hotel Southampton
Holiday Inn Southampton
Southampton Holiday Inn

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