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“PremierInn Southampton”

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Premier Inn Southampton City Centre Hotel
Ranked #4 of 25 Hotels in Southampton
Certificate of Excellence
Reviewed February 2, 2014

Handy for Solent Uni and also for the main shopping centre.
Not a lot of parking at the hotel, and the public parking nearby looks a dodgy place to leave your car overnight.
Staff are friendly and helpful.
Internet reasonable at £4 for a day, but you can only connect 2 devices.

  • Stayed: January 2014, traveled with family
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1  Thank Derek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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982 - 988 of 1,525 reviews

Reviewed January 31, 2014

Great friendly staff on arrival. Young but professional. The hotel is clean and the atmosphere inviting. Throughout our stay we were made to feel welcome. The BREAKFAST staff were TOP CLASS and made us feel like VIP's. (Not bad for a budget hotel!). Nothing was too much trouble..Supplied me with an extra pillow and both day and night reception staff were brilliant.
Would have given an "excellent" but the evening dinner was served partly cold and not great to be honest. A word of caution: Arrive as soon as you can if you require a parking space as there are a very limited amount of parking bays.Overall, a clean and inviting "home from home".

  • Stayed: January 2014, traveled with family
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1  Thank Bill C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

I stayed in this hotel for New year's eve .
It is ideally situated for shopping and entertainment . It takes approx 7 mins to walk from the Marlands centre to the hotel .
It has everything you expect from a Premier Inn , because it was new year's eve the staff made a point of asking everyone to try and keep the noise down when we checked in .
The restaurant has beautiful views and the food was really nice and well cooked .
I liked it so much I have already 're-booked ' for next year .

  • Stayed: December 2013
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Thank leopard_woman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2014

myself and my husband book an overnight stay for some relaxation time.we are both disabled and our home is a hive of activity so this was down time for us.the staff Kevin and the petite dark haired young lady who booked us in where polite attentive and very helpful.our phone would not work Kevin sorted it.

we paid for internet that we never got this was refunded the issue we had was that not only did we not get internet but my husbands contract phone was not getting internet either (very strange)

we where refunded our money as per the good night sleep guarantee as i was kept awake from three am due to intermittent knocking from this time until six thirty.knock knock knock.stop ten or fifteen minutes later knock knock knock.stop.always just as i was drifting off again.

the morning receptionist suggested that i should of called but this would of been pointless as i would of had to turn the light on to phone waking my husband up again.and by this time the knocking would of stopped.)

the smell of smoke wafting down the hallway also woke me.this hotel has no smoking room but we could smell smoke or deodorant from were the person smoking was trying to hide the fact they where smoking in their room.

the hotel is clean and tidy we were next to the train tracks and this did not disturb the small amount of sleep we got.

bed are very comfortable maybe a little more sound proofing for the room would make it better.

children running up and down from above.(not the child fault as they have the right to run and play but we heard very foot fall.

all in all not very relaxing at all.

  • Stayed: January 2014, traveled as a couple
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Thank cristal954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2014

I booked a for a long weekend visit to the city. All the staff were friendly and helpful, the room was a good size, great shower. My partner asked several times for extra tea, milk etc and this was never a problem. Close to the city centre, pubs, bars etc, walkable distance from the train station. I was able to leave my case after check out, that was a great help.

  • Stayed: January 2014, traveled as a couple
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Thank c m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 19, 2014

I haven't stayed at a Premier Inn before- but on the strength of this visit i would again. The room was large, clean and airy. It was very quiet and the beds were very comfortable with a choice of pillows. The bathroom was fresh and clean and the shower nice and powerful. It had a hair dryer too. Breakfast was excellent value and very tasty with lots of choice of healthy/less healthy options!. The service was excellent. It was about 15 minutes walk from the station and well located for the city centre and West Quay. The staff were helpful and attentive. A good night's sleep was guaranteed and Premier Inn delivered on that.

  • Stayed: January 2014, traveled on business
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1  Thank MrsE64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 16, 2014

Worst stay at a Premier Inn we have ever had. There is only roughly 35 parking spaces at £4 a night, and when parked you can't go out again as you will lose your space. When we arrived we were given keys to a room that was already occupied, bad for security, we could have taken anything, good job we are honest. There is a main Train line right outside the back of the hotel, with noisy trains running all night. No chance of any sleep, and no chance of them honouring their good nights sleep guarantee either, despite telling the receptionist. Also rooms are a little tired compared to other premier inns.

  • Stayed: April 2013, traveled as a couple
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2  Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Southampton City Centre Hotel, responded to this reviewResponded January 20, 2014

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a quiet stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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Additional Information about Premier Inn Southampton City Centre Hotel

Address: New Road | New Road, Southampton SO14 0AB, England
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
#4 Business Hotel in Southampton
#4 Romantic Hotel in Southampton
#5 Family Hotel in Southampton
Price Range: $62 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Southampton City Centre Hotel 3*
Number of rooms: 172
Official Description (provided by the hotel):
Southampton City Centre Premier Inn is located conveniently in the centre of Southampton, a 5 minute walk from all the main attractions. We offer clean, spacious rooms at an affordable price in the city centre. We are so confident you will enjoy your stay with us we offer a good night guarantee! Directions: From M27(J5), follow the A335 to City Centre. At Charlotte Place roundabout, take 3rd left East Park Terrace, then 1st left onto New Road. The hotel is on the right. Parking at this hotel is limited and charged at £4 per 24 hours. ... more   less 
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Also Known As:
Premier Inn Southampton City Centre Hotel Southampton

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