We visited our daughter who is attending Uni in Southampton. We booked two rooms for two nights, one for us and one for the girls. I called the hotel before our 3 hour journey to ensure the booking was ok but they had only booked us in for one night only although we had a confirmation for two nights. The reception amended their record but it was not a good start. Our room was ok but theirs was dark and small - more like a single room. The wardrobe was tiny and so was the bathroom. Although there was a bath, the bath taps were not useable - only the shower. If they wanted a bath they had to fill up by turning the shower on. The corriders were painted a very dull matt grey which wasn't attractive and everywhere smelled fusty (old building). The breakfast was ok, although upon entering the restaurant the staff indicated that we could help ourselves to the buffet but did not mention that we could also order from the breakfast menu, e.g. poached eggs, eggs benedict etc. Car park was behind the hotel but not easy to find and the price was reasonable. I would say that the only difference between this hotel and a 3* is the fact that they provide biscuits with T&CMF and complimentary shampoo, soap and shower gel.
- Official Description (provided by the hotel):
- The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more less
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- Also Known As:
- Mercure Southampton Centre Dolphin Hotel Southampton
- Southampton Dolphin Hotel