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“Good location wirh reasonable accommodation”

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Mercure Southampton Centre Dolphin
Ranked #22 of 25 Hotels in Southampton
Reviewed October 18, 2013

My husband and I stayed here for one night as we were taking a cruise. The room was clean, had free wifi and was reasonable by UK standards. The location was excellent as it was close to the main features of this quaint town, and only a very short taxi trip to the port. It is not a five start hotel, but very comfortable. It offers a good breakfast, although nearby breakfast offering are plentiful and very well priced (as we found out after checking in),

Room Tip: Ask for a room near the front of the hotel as it contains a maize of connected buildings and corrido...
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  • Stayed: July 2013, traveled as a couple
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1  Thank Trip101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded October 20, 2013

Thank you for our 550 review on trip advisor.

Really pleased to read you found the hotel to be clean, made use of our complimentary wifi and enjoyed breakfast. Your thoughts will be shared with the team.

If I may just clarify one point to avoid confusion, we are rated as a four star hotel and not five stars.

We do hope to have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin hotel on your next visit to the city.

kind regards

Neil Brailsford
General Manager

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1,026 - 1,032 of 1,631 reviews

Reviewed October 17, 2013

  • Stayed: October 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Clare F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded October 17, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 16, 2013

I have stayed at the Dolphin a few times in the last 12 months on business. This is one of my favourites. I like the informal feel of the hotel and the meandering corridors. I like the fact this hotel is not another identikit boring box. I like the somewhat eclectic layout & location of the rooms.

The reception and the bar area are small and welcoming and from what i have seen and heard The Dolphin receives more than its fair share of repeat visitors. The rooms are always immaculate.

The hotel is very pleasing on the eye and as any seasoned member of staff will tell you it is the original coaching inn dating back to the 17th century and was, remarkably perhaps untouched during severe bombing damage sustained in Southampton in WWII. ( They will also show you, if asked, the visitor's book including a comment written by Jane Austen ! ). This beautiful building stands out in an otherwise underwhelming High Street.

For all of the informality of the reception welcome and the bar area the restaurant feels more up-market and is regularly used as a venue for weddings and other special occasions. The breakfasts are good, the restaurant is always impeccable in my experience. I have not dined there other than breakfast. The staff are uniformly friendly and efficient and appear to enjoy working there !

The Dolphin has four stars which i feel is a tad generous. I really, really like this hotel for all of the reasons above but please be aware the rooms ( in my experience ) are quite small and although unique in character are quite basically furnished and the pillows are always as flat as pancakes !

Having said that I've awarded four stars because for me the quirky nature, the history and the quality of the staff make up for flat pillows.

Room Tip: There are a number of rooms new refurbished on the ground floor near the coachway - rooms 19 to 25 I...
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  • Stayed: October 2013, traveled on business
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3  Thank Jon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded October 16, 2013

Thank you for taking the time to review your stays with us.

We really appreciate your feedback and delighted to read you enjoy the quirky nature of the building. The hotel is cerainly unqiue in the market place and it is a delight to run a hotel with some much history and stories to tell!

Thank you for your loyalty to the Mercure Southampton Centre Dolphin hotel, we hope to welcome you back soon.

kind regards

Neil Brailsford
General Manager

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Reviewed October 12, 2013

stayed last week for a few nights. Hotel fair enough, room was big with a large bathroom ,No real negatives but fairly expensive .Breakfast was very nice. Best thing about hotel was the pleasant staff and great service.
Would stay again.

  • Stayed: October 2013, traveled as a couple
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1  Thank Kay L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded October 13, 2013

Thank you for reviewing your stay with us here at The Mercure Southampton Centre Dolphin Hotel.

Really pleased to read you enjoyed your stay and I will ensure your kinds words and feedback are shared with the team.

Really good to read you would return look forward to welcoming you back soon

kind regards

Neil Brailsford
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013 via mobile

Pre cruise stay.

Boy even at the end of Sept this was the hottest hotel ever. Window would only open a few inches had to use coat hanger to keep it open. Could not sleep was unbearable even with fan on. Room at front so with window open then got noise from street.
Receptionist was very very helpful, wedding was on so moved us to top floor.
Hotel showing its age tatty in places.

Stayed: September 2013, traveled as a couple
Thank BogtrotterBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded October 8, 2013

Thank you for taking the time to review your stay with us.

I was sorry to read there were elements of your stay that you were unhappy with for which I sincereley apologise.

I was however pleased to read that the team responded to your concerns and arranged for a change of room.

We do hope we will have the pleasure of welcoming you back to the Mercure Southampton Centre Dolphin hotel in the future so we can prove that the hotel is indeed a special place to stay.

Kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

Staff were very friendly and helpful, and the Dolphin was clean and smart. I asked for - and got - a quiet room and it was lovely, with a comfy bed. The Dolphin is fairly close to all the shops, and very close to a fantastic Costa Coffee and a Wetherspoons (which does great food but has some questionable customers!!). I would be happy to return.

Room Tip: Ask for a quiet room if that is what you want!
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  • Stayed: October 2013, traveled as a couple
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Thank gemgems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded October 8, 2013

Thank you for reviewing your stay with us here at The Mercure Southampton Centre Dolphin Hotel.

Really pleased to read you enjoyed your stay, I will of courses ensure your feedback regarding the helpfulness of the staff and the good cleanliness levels are shared with the team.

We look forward to you returning in the future.

kind regards

Neil Brailsford
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Brad K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded October 2, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Southampton Centre Dolphin

Address: The Dolphin 34-35 High Street, Southampton SO14 2HN, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Luxury Hotel in Southampton
Price Range: $63 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Southampton Centre Dolphin 4*
Number of rooms: 99
Official Description (provided by the hotel):
The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more   less 
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Also Known As:
Mercure Southampton Centre Dolphin Hotel Southampton
Southampton Dolphin Hotel

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