We have stayed at this hotel any times, last year 4 times while cruising from Southampton even introducing a couple of friend who we travel with us. As the hotel is ideally located and we have had no problems with the hotel itself. Our problems started November last year while we were away, our car was damaged. The hotel now have a procedure of leaving your keys with them while you are away, this was not always the case. On this occasion having left the car, which they check and made notes of any marks before you leave we returned to a damage car. All seemed well initially although I did have to call the hotel a number of times to check progress of their insurance claim. We then received communication from the insurance company who wanted all the details again but would not talk to us as we were not the business, this was eventually sorted and a quote was sent. We have heard nothing since the hotel has not even had the decency to return our called, the manager always seems to be on a day off or in a meeting. Still awaiting return call from hotel or their insurance company. As our contract is with the hotel it really is not our job to keep contacting the insurance company who have done nothing as of today.
- Official Description (provided by the hotel):
- The Mercure Southampton Centre Dolphin hotel is a stunning Grade II listed 4 star hotel located in the heart of Southampton - offering a modern and contemporary feel, while maintaining its traditional appeal. Perfectly located to explore the historic old town and walls, extensive shopping centre within walking distance and the perfect place to stay before and after your cruise with park and cruise packages available.Free Wifi available throughout the hotel.Privilege rooms now available. On site car parking available however there is a charge for this service. ... more less
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- Also Known As:
- Mercure Southampton Centre Dolphin Hotel Southampton
- Southampton Dolphin Hotel