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Mercure Southampton Centre Dolphin
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Reviews (1,663)
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1,209 - 1,214 of 1,664 reviews
Reviewed January 29, 2013

Stayed at the Dolphin for one night at a very reasonable price including breakfast! The welcome was organised and efficient. The room was decorated in the usual Mercure style and was reasonably spacious and had a very modern bathroom with lovely toiletries!
The temperature throughout the hotel was lovely and warm which is important at this time of the year!
Following a good nights sleep in a comfortable bed the breakfast was served well. Nothing was too much trouble or the staff and the hot and cold buffet was enjoyable!
All the staff were pleasant ,friendly and helpful!

  • Stayed: January 2013, traveled as a couple
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2  Thank Julie187067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded January 29, 2013

Dear Guest

Thank you for taking the time to review your stay with us.

I am glad you enjoyed your stay and found the hotel warm and comfortable we hope to welcome you back to the Mercure Southampton Centre Hotel very soon.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

I booked this hotel as part of a winter break deal. Value for money or what.!!!!!
Reception staff were bright and cheerful, My room was upgraded as part of the deal, 2 course dinner, bottle of wine, breakfast and parking all included.
The room was clean with a shower that nearly knocked me off my feet.(no water pressure issues there) there was some paint peeling off the wall a little in the bathroom but not enough to worry me about.
All staff encountered were helpful and cheery. Dinner and breakfast were excellent, the buffet breakfast had a wide variety of hot and cold dishes which were constantly topped up with fresh food.

Room Tip: get a room at the back of the hotel as there are some pubs and bars opposite which could be noisy.
  • Stayed: January 2013, traveled as a couple
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2  Thank abers60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded January 28, 2013

Dear Guest

Thank you for reviewing you recent stay with us here at The Mercure Southampton Centre Dolphin hotel.

I was very pleased to read you enjoyed your stay and will pass on your kind words to the team who will be delighted. We hope to have the pleasure of welcoming you back very soon.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

A few nights at this centre location in Southampton. Easy to walk all over the city. Rooms was on the first floor and large and comfortable. En suite was nearly as big as the room (but a few tiles need replacing). Breakfast was a good selction of contental and cooked breakfasts. The quality of the sauages was excellant (my test of brekfast) with a exceptional range of Jams for toast.

  • Stayed: January 2013, traveled on business
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1  Thank JonRees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded January 27, 2013

Dear Guest

Thank you for reviewing your stay with us I was delighted you enjoyd your stay and the sausages and jams.

We hope to have the pleasure of wecomng you back to the Mercure Soutampton Centre Dolphin hotel very soon

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013 via mobile

This hotel is a very old hotel in Southampton.it has been newly refurbished and very clean and comfy.it is near the Solent and very handy for shopping, cinema and plenty of eating places. There. Are gyms in the hotel and Southampton. A great pool at the quays.

  • Stayed: January 2013
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Thank 731nikki731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded February 1, 2013

Dear Guest

Really pleased you enjoyed your stay with us and we hope to have the pleasure of welcoming you back to the Mercue Southampton Centre Dolphin hotel in the future.

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2013 via mobile

This hotel is great value and very lovely. The location is spot-on. The reception staff are excellent. The only thing that let it down was the breakfast. My room number was taken and I was asked to sit anywhere. Waiting for someone to take my hot drink and hot food order was rediculous. It would have been a crazy wait for even the most casual breakfast. My porridge when it came was blinking awful. Not a great way to end what was otherwise a good stay.

  • Stayed: January 2013
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1  Thank Warlock1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NBrailsford, General Manager at Mercure Southampton Centre Dolphin, responded to this reviewResponded January 22, 2013

Dear Guest

Thank you for reviewing your recent stay with us here at the Mercure Southampton Centre Dolphin Hotel.

I really appreicate your feedback and my apologies that your experience at breakfast was not up to our usual high standards. Please be assured your comments will be discussed with the team.

We hope we have the opportunity of welcoming you back very soon.

kind regards

Neil Brailsford
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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