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“Disappointing lack of customer service and quality”

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The Pig in the Wall
Ranked #2 of 43 Southampton B&B and Inns
Certificate of Excellence
Reading, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing lack of customer service and quality”
Reviewed November 17, 2013 via mobile

Small room with difficult shower, which leaked over bathroom floor Blinds needed to be closed to prevent guests in opposite hotel seeing straight Most staff made us feel like an inconvenience. No porridge available at breakfast, even though its widely advertised as being special. Seemed way too expensive for the room, location and service and £10 parking charge added "for secure parking"

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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361 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • English first
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English first
norfolk, england
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 17, 2013 via mobile

We loved this hotel great individual rooms and lovely atmosphere only downside was very hot rooms due to heavy cotton sheets. Bathrooms were lovely although one of our rooms there wasn't a door separating the toilet from the room so not good for a first date!!

Stayed November 2013, traveled with friends
Helpful?
Thank hayley.gibbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beckenham, United Kingdom
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 12, 2013

We stayed for one night in November 2013 and absolutely loved this hotel (and we're quite fussy!). The room was one of their smallest but really comfortable and quiet. Nespresso machine and well-stocked mini bar in the room, DVD player, good TV, amazing shower, beautiful tiles on the floor in the bathroom…
The breakfast was lovely, the staff friendly and helpful. We also ate in the bar on Saturday night. My only room for improvement comment is concerning the red wine. There were only 4 red wines and the one we had was nothing special.
Great location for the IMAX in Southampton and for getting to the New Forest on Sunday morning!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tanya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suffolk, United Kingdom
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 7, 2013

If you are looking for comfort, attention to detail, proper showers and a comfortable bed - but you just don't want to chose one of those run of the mill formulaic hotels, go here. We only had a one night stay but it was everything I expected with all those little bits and pieces in your room that makes a hotel stay just that much nicer. It's quirky design - industrial with modern and traditional sitting comfortably side by side - so possibly not everyone's cup of tea. Mini bar stocked to the brim with food and drink, decent tea and coffee facilities, nice toiletries all add to thee experience. They do not have a restaurant which would have been helpful as we arrived late with a 5 year old - however the suggested a decent Italian 5 mins walk away. Only downside was breakfast - good selection of cheeses, slightly odd selection of cold meats, boil your own eggs and make your own toast - i know it does not have a kitchen but a bacon sandwich would have been a great addition along with a better selection of croissants - especially ay £10 /head. Oh, and don't say yes to a newspaper unless you really do want it - it is not complimentary. Minor things, we had a lovely stay and the staff were extremely pleasant and helpful.

Room Tip: Not sure of differences - we asked for family room and they gave us a room with plenty of room for a...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank J0J043
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
125 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed November 7, 2013

Beautiful bar/guest house with extremely pleasant staff. A must even if only for a drink in beautiful Southampton. The rooms are well appointed & spacious but slightly on the high end when it comes to price. They do not have facilities for food but they do offer a quite unique travel arrangement where you will be taxied, privately, to their other premises outside of Southampton to enjoy a meal & then delivered back to The Pig - In The Wall. Nice touch!
We didn't sleep here but were shown around their wonderful rooms.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EdzLewis34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gibraltar
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2013

I stayed at The Pig In The Wall for 3 nights late October 2013 before a cruise.
The location was great as it was near the centre of Southampton and also near the port. However, the area was quiet and peaceful.
The staff very friendly and always willing to help.
I stayed in the cosy snug room at the top which I loved. My parents stayed a comfy room which was very spacious. I loved the decor which definitely beats any chain hotel I have ever stayed in. It was spotless and very well maintained. The bathroom deserves a mention with the best monsoon shower ever, its quirky floor tiles, gorgeous toiletries and fluffy towels. Bliss!
We had breakfast every morning which we thoroughly enjoyed. The home made granola bars were lovely and the selection of cheeses very good. The honey was amazing! The breakfast area was also very tastefully decorated giving it a very 'natural' and homely feel to the room.
We had dinner at their sister hotel in Brockenhurst and this was very much worth the trip. We were taken there in the Land Rover and thoroughly enjoyed the food.
I would love to stay in this small and friendly hotel again in the future or any of their sister hotels in Brockenhurst, Somerset or Dorset. I would also like its interior designer to make over my flat in Gibraltar!
A gem of a hotel.

Room Tip: If you don't like steep stairs do not book the snug room.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Monica G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rye
Level Contributor
198 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed November 4, 2013

We stayed here for 2 nights for my birthday. We had wanted to stay at The Pig in Brockenhurst but they could only do 1 of the nights, so opted for The Pig in the Wall instead. The staff were young, friendly and very helpful, and we loved the lounge where you had breakfast, drinks, and light lunches. Very cosy and inviting! Our room had a 4 poster bed and was one of the comfiest I have ever slept in-wonderful! We took the land rover to The Pig for my birthday....as one road was closed, and the other meant driving through a ford to get to The Pig, we were glad to be in the land rover, especially on our return as it had been raining all night, the water was deeper, and we watched a Jag being pulled out of the water! Because of that, we were glad we were at TPITW!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kathy27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Pig in the Wall

Property: The Pig in the Wall
Address: 8 Western Esplanade, Southampton SO14 2AZ , England
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #2 of 43 B&Bs / Inns in Southampton
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Pig in the Wall 5*
Number of rooms: 12
Official Description (provided by the hotel):
A stylish hotel featuring 12 shabby chic bedrooms set within Southampton’s historic medieval walls. The hotel also has a delicious deli counter serving breakfast, lunch and supper. The hotel's convenient location near to the cruise terminal and the city centre makes it the perfect place to stay. ... more   less 
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