My partner and I stayed at Antico hotel for 1 night on 26th January the experience was very hit and miss. On arrival there was no reception and we checked in at the bar where a very pleasant professional bar staff took us to our room, the room itself looked of good standard but there were a few little issue, there was no hotel information “Welcome back” with breakfast times, check out time , wifi information etc, the UHT milk provided in the room for tea and coffee facilities was nearly 3 months out of date with a best before of November 2012, there is no wardrobe or cupboard for storing clothes which was not a huge drama as we were only staying 1 night but there was hangers provided on hooks in the room and no telephone in the room to contact staff if there was an issues. The room itself was very clean, very comfortable bed with very good pillows and noise was not an issue, the room could do with some touch up decoration but nothing major.
Our stay in the hotel was to take a friend and her partner out for a meal to celebrate her birthday and we decided on the hotel for the “20% discount” deal we were promised by email on confirmation of the hotel booking we were told at the end of the night on receiving the bill the offer is only available midweek much to our disappointment. This is a major issue that needs to be addressed if confirmation emails are stating offer that are not being fulfilled.
The restaurant itself was fantastic everyone enjoyed the food and it was of a very high standard and the staff was very professional and went out of their way to bring out the cake we had brought with us, we could not fault the service and this made us look forward to the delights of breakfast the next morning.
The rest of the evening was spend in the bar with again very good service and was a very nice atmosphere, heading to bed there was a small issue where the corridor outside a room marked “Private” smelt very strongly of cigarette smoke and was not very pleasant for 2 non smokers (especially as on the corridor wall there was a sign stating this property is a non smoking establishment)
As stated earlier both my partner and I were really looking forward to breakfast after the wonderful food and service in the restaurant the night before but much to our dismay it was almost like walking in to another establishment. Firstly we were not offered any tea or coffee from the waitress/bar staff just provided with the cooked breakfast menu and was told there was juice and cereal on the side of the bar. Where the cooked breakfast option all sounded very tempting, the selection of cereals (one huge bowl of cornflakes) and lack of any continental breakfast or pastries was very disappointing and Happy Shopper Yoghurts with 4 for £1.20 on the carton.
Both of us decided to order the full English breakfast to which the waitress hurried away to the kitchen again with no mention of any hot drinks and it would have been nice if there was an option of how the eggs where cooked (as there was Poached and Scrambled egg on the menu with other cooked options) but maybe that’s our opinion. My partner then asked if we could get two pots of tea which arrived in tea pots with scolding hot handles and no warning from the staff. The cooked breakfast arrived and was of reasonable standard but was served with cold toast (again no option of white or brown bread).
As a restaurant and bar this place cannot be faulted on either the service or food but as a hotel there is issue that need to be addressed. I would recommend this establishment as a restaurant but as a hotel it is a great shame that the service provided in the restaurant and bar does not continue into the hotel.