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“Excellent hotel”

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Premier Inn Southampton West Quay Hotel
Ranked #2 of 24 Hotels in Southampton
Certificate of Excellence
London, UK
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Excellent hotel”
5 of 5 bubbles Reviewed August 19, 2012

I stayed here for one night for a business meeting. Arrival is easy, with a spacious car park (an extra £5 for 24 hrs and worth it) and easy check-in. The reception staff were very helpful, the vending machines and fast-track check-in machines allow you to get in and get a bite to eat with no fuss. The room itself was immaculate: very clean, large, quiet and the en-suite was spotless. Breakfast was excellent and the location is brilliant, a 5-minute stroll into town. I had a great night sleep and check-out took 10 seconds. I would definitely stay here again and highly recommend it.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BillLondon_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,983 reviews from our community

Traveler rating
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    632
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
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English first
Sutton Coldfield, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 14, 2012

We booked a family room in advance so got a great price. We were staying for one night before visiting Peppa Pig World the next day. The staff were very helpful and friendly when we checked in. Parking was in the multi-storey car park next door which was literally a minutes walk away so no problem and £5 for 24 hours was not bad. Our room was very clean including the bathroom and shower was nice and powerful. Beds were very comfy with a choice of pillows. Air conditioning was easy to control and cooled us down nicely as it was a hot day. TV was good, clear picture and we all enjoyed watching the Olympics closing ceremony! Breakfast was about £8 each but the kids ate free so overall was not bad value and the breakfast itself was great quality, fresh, hot food cooked well, good choice of juice, fruit cereals and pastries. I would definitely recommend this Premier Inn and would stay again if in the area.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
84 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
4 of 5 bubbles Reviewed August 14, 2012

What sets this apart from the normal Prem Inn is the staff.

It's a modern, self check in - restaurant attached hotel.
There isn't on-site parking but there is a car park opposite that is free between 6pm and 8am.
The rooms are the same as any other Prem Inn, which is pretty good.

Best part is the staff, they are all young, very keen to help and best of all, there appear to be hundreds of them. No problem getting assistance if necessary.

I'm surprised that this is ranked No 1 in Southampton but it's a very good Prem Inn

Stayed August 2012, traveled on business
Helpful?
Thank Jabei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantwich, United Kingdom
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 13, 2012

Stayed one night at this hotel prior to catching a cruise from the close by terminal. It totally exceeded my expectations, I would recommend it to everyone, it was clean, quiet, modern, comfortable, the staff were excellent and the food was very good. I will be staying here again next time I cruise out of Southampton.

Room Tip: Rooms overlooking the rear car park would probably be best for quietness
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank johnnyroadmap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exeter
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed August 13, 2012

Stayed here for one night pre cruise, but also treated my Mother and Aunt to a meal and a night at this hotel. Location is brilliant - close to city centre, 5 mins taxi fom train station, 5 mins taxi to sea port/docks. VERY busy hotel but still had a lovely and quiet nights sleep.

Check in was quick and very friendly ( we did not use one of the self check in machines but asked a member of the staff to check us in ).

Rooms as expected - spotlessly clean, comfortable, TV etc.

Restaurant and bar - friendly, clean, welcoming, good food ( both evening and for breakfast ).

I think what impressed us most was the level of service from ALL of the hotel staff we came in to contact with. I must especially praise the lady on duty in the morning for breakfast who really went the extra mile with help and advice and fabulous service ( having a Mother and Aunt with you can be a challenge !! ).

I had been aprehensive about this visit due to a not so good experience at another Premier Inn, but based on this visit, I really would recommend using this hotel. Thank you to all at this hotel........ and yes, we had a fabulous cruise !

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Edition10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 13, 2012

Chose this hotel based on the reviews and location of the hotel, only a 5 minute walk from the national express station and very handy for the docks. I needed the QE11 terminal and this was a 5 minute tax ride.

Check in was busy when i arrived but was straight away assisted by i think it was Masheed who talked me through the self check in and assisted me as it was my first time using. He also told me about deals and offers the hotel has as well as about the sleep guarantee the hotel runs. He was very helpful as were all staff i encountered there. Always smiling and very polite, nothing is ever too much of a problem (Very hard to find staff like this in hotels i find, so big well done to all the staff) :)

My room was on the first floor, it was bigger than expected and very clean, i think i am usually quite fussy when staying at hotels on how clean they are but i honestly couldn't fault the cleanliness of my room. Tea and coffee available, good tv, very comfy bed and free wifi for 30 mins is also an added bonus.

First time at a premier in will stay here again next time i am in Southampton!

  • Stayed August 2012, traveled solo
    • Value
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    • Service
Helpful?
1 Thank lovetotravel2503
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
folkestone,kent,england
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed August 13, 2012

only 10 mins walk to southampton central train station good range of shops nearby no problems with noise at night ,room was kept clean to a high standered and friendly helpfull staff we will make this our first choice of accomodation if we stay in southampton in the future a pleasent weeks stay!!

Room Tip: try to get a room at the rear of the inn
See more room tips
  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank clarkey58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Southampton West Quay Hotel

Property: Premier Inn Southampton West Quay Hotel
Address: 96 Harbour Parade | West Quay, Southampton SO15 1BA, England
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Restaurant Wheelchair access
Hotel Style:
#1 Business Hotel in Southampton
#2 Romantic Hotel in Southampton
#2 Family Hotel in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Southampton West Quay Hotel 3*
Number of rooms: 155
Official Description (provided by the hotel):
Southampton West Quay Premier Inn is ideally located near the Southampton Cruise and ferry Terminals, only a short walk away. Southampton's West Quay Shopping centre is directly across the road.The Southampton train station and national express coach station is less then half a mile away and by road there is easy access to the M27 and M3 giving an easy commute to Paultons Park and Pepper Pig World.Our Southampton West Quay Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more   less 
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Also Known As:
Premier Inn Southampton West Quay Hotel Southampton

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