Stayed overnight and booked two rooms. The rooms were excellent, new, clean and very modern. I had phoned 5 days before to book the meal deal and was told no need to book until arrival. Unfortunately when we did arrive they were fully booked but the waitress/receptionist did her best to fit us in, although a lot later than we would have liked. We were also woken up after 11 p.m. with a call from Reception saying we had not paid for our meal and they wanted husband to get dressed and go down and pay. This wasn't explained to us when we were having our meal. The staff were very very busy and worked very hard as 4 cruise ships were leaving the next day. Just a word of warning, if you are pushed for time, get down to breakfast early, as 10 minutes after we arrived the queues were unbelievable to get a seat. We also found that we hadn't been booked in for breakfast either., therefore this took time to get sorted out. Not the relaxing break we had hoped for. We had stayed at the new Premier Inn at Gatwick in July and it was a totally different atmosphere. I felt there wasn't enough staff to cope with the huge amount of people in the hotel and the restaurant is definately not big enough. We do have a 2nd booking for this hotel next July and will still stay as it is a very nice hotel in a convenient position. Hopefully it will not be so busy and if so, we will be prepared this time. Excellent price if you book in advance.
- Official Description (provided by the hotel):
- Southampton West Quay Premier Inn is ideally located near the Southampton Cruise and ferry Terminals, only a short walk away. Southampton's West Quay Shopping centre is directly across the road.The Southampton train station and national express coach station is less then half a mile away and by road there is easy access to the M27 and M3 giving an easy commute to Paultons Park and Pepper Pig World.Our Southampton West Quay Premier Inn has everything you'd expect, incredibly comfy beds in every room and an integrated restaurant serving a mix of traditional and contemporary dishes. ... more less
- Reservation Options:
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- Also Known As:
- Premier Inn Southampton West Quay Hotel Southampton