I liked the look of the hotel from the website, however the rooms look nothing like the photos online! I have no idea where those photos were taken, but it is not The Star Hotel. Anyway, upon arrival at the "hotel" my heart sank. It looked like an abandoned, derelict building from the outside (no lights on, paint peeling, barely there hotel sign). Upon entering the hotel things did not get better. The receptionists ignored me at first, despite me standing by the counter. In the end I said "excuse me" and was able to check in. Payment was demanded upfront before I had seen the room (never a good sign!). I was then directed (not shown) along a maze of creaky, winding corridors to my tiny room with dated furniture, overlooking the car park. Lovely. I unpacked and immediately tried to connect my laptop to the wifi (advertised on the hotel's website). There was no wifi. I complained to the receptionist about the lack of wifi. She was extremely rude and unhelpful and informed me that I could not get a discount or refund of my room because "the wifi is free". Well, actually it's not free, as it's included the price of the room and more importantly, THERE IS NO WIFI. False advertising at it's worst. I will never stay there again, despite it's convenient location for me work-wise. The staff didn't care one bit about how I found my stay.
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- Also Known As:
- Star Hotel Southampton