Has to be the worst hotel I have ever had to endure. Would have been better off sleeping in my car. After a long time searching for my room with very unhelpful instructions I found that the room had not been serviced. The bedding had not been changed and smelt of sweat and the bathroom was covered with all manner of hair and soap scum. Went down to reception and met some very unhelpful staff who gave me some clean bedding and cleaning products with which they expected me to clean the room. YES NOT ONLY WAS I A PAYING GUEST, I WAS EXPECTED TO BE HOUSE KEEPING TOO! Not one of the hotel staff made a move to offer to clean the room themselves. So, after I had cleaned the room and changed the bedding I tried to get some rest. Impossible as the smell of dam and mildew was ingrained into the soft furnishings including the duvet and pillow making the entire sleeping experience a horrendous ordeal.
After a night of very little sleep I went downstairs to hear the staff at reception speaking very loudly about me in a very rude and unpleasant manner, did not help my already sour mood. Breakfast looked like something that would be served at a service station at 11pm after its been sat out all day. Crockery did not look all that clean and after my experience of the rooms the night before, I shudder to think what the kitchen looks like. Staff in the breakfast room were rude and unfriendly as well. There was a very weird and unpleasat smell wafting about the entire hotel.
Waited a long time to see the manger who was apologetic but in all honesty really did little to make up for her disgusting hotel. Had a refund for one room, but considering the matress wasn't fit for a dog in the other we really should have pushed for a total refund.
DO NOT STAY HERE!!!!
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- Also Known As:
- Star Hotel Southampton