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Novotel Southampton
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Reviews (1,886)
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Reviewed August 1, 2010

Me & my partner had a very pleasant stay at the Novotel. Staff was very friendly, our room & lobby clean & modern.I really enjoyed using leisure centre - very relaxing! Hotel is very close to the West Quay shopping centre & restaurants. Overall good value for money!

  • Stayed: July 2010, traveled as a couple
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Thank Anastasia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel Southampton, responded to this reviewResponded August 3, 2010

Glad you had a good time! Hope to see you again.

Kind regards

Bernard Panisse
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 18, 2010

The hotel was in a fair location, it is in a complex with two other hotels and very close to the docks. Although there was no local shops other than a retail park there is a pub & casino close by.
Parking was free because the barrier was broken.
The room was clean but the internal wall are like roughcast / Artex.
The continental breakfast was good and the evening buffet at £12.50 / head was fair.
Staff helpful.
There must be a hospital nearby as a number of times we could hear ambulance sirens.
All in all a fair price for the accomodation.

  • Stayed: July 2010, traveled as a couple
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1  Thank waifson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel Southampton, responded to this reviewResponded July 20, 2010

Great to read that you enjoyed your stay with us and that you found the choice at the evening buffet sufficient. We look forward to welcoming you again soon and do not hesitate to check the Novotel website to check out the latest offers.

Kind regards

Bernard Panisse
General Manager

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Reviewed July 18, 2010

location for this hotel is great only short walk into the town centre (west quay) also close to docks(great if you are going on cruise)

hotel very modern in reception and eating area, but rooms need updating a little still very spacious and bed very comfortable, air conditioning is found in reception and eating area but not in rooms, i can imagine on very hot day it would be problem. We had our breakfast included in price (78.00 for one night between two of us this included breakfast) the breakfast was excellent loads choice and very tasty i can imagine you could eat alot and then not need to eat until an eve meal, if you book through bookings.com children up to a certain age can stay and have breakfast for free.

  • Stayed: July 2010, traveled as a couple
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Thank claire_lyons1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel Southampton, responded to this reviewResponded July 19, 2010

Thank you for your kind comments and compliments, I am delighted that you have enjoyed your stay at the Novotel Southampton. I look forward to welcoming you and your family to the hotel.

Kind regards
Bernard Panisse
General Manager

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Reviewed July 16, 2010

We had booked two rooms for a pre-cruise stay. Both were the "superior" rooms so that we could put two adults and one child in each room. At check in the staff only spoke limited english (they were french I believe). They advised that we could not have rooms on the same floor because one room was for 2 adults and the other was for 2 adults and 2 kids. This was odd since we both had the same room type booked and paid the same price?? The rooms seemed to be essentially the same too when we same them, so not sure what the difference was between standard and superior. In the room, our toilet was having trouble flushing. We reported and a "manager" came by to see. He was able to flush it- yes it would flush occassionally but it didn't really remove the contents if you know what I mean. After he left, it again wouldn't flush- reported it again and was told "sorry nothing we can do until 9 or 10 tomorrow". It was extremely hot in the rooms, and when we asked about a fan was told it would be sent up. After an hour still no fan. Went down to reception and retrieved one myself. It helped, but still an uncomfortable nights sleep because of the heat and the noise.
In the morning tried to use the internet- there is only one computer next to the reception desk. There is a sign indicating only 20 minutes of use allowed, and the computer logs you out after 20 min. There was a man who kept repeatedly logging back on when his 20 minutes was up, when there were obviously people (including myself) waiting for the computer. I finally asked the lady at the front desk if she could enforce the 20 min policy as this man had logged back on for the 3rd time since I had been waiting. She said there was nothing she could do. Told her all I wanted to look up was the operating hours for the IKEA store that I was nearby and asked if she knew the hours- NOPE. Any offer to call or look it up? NOPE!! I really think people working on the front desk of a hotel should know something about the local area and be able to answer basic questions. At check out I again expressed our displeasure with the non-working toilet and she just smiled and thanked us for staying. On a positive note- the lobby is nice, there are a few toys and a game station for the kids and the location is great for the cruise docks. The rest of the hotel just looks worn and tired though compared to the modern looking lobby.

  • Stayed: June 2010, traveled with family
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Thank okiebaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel Southampton, responded to this reviewResponded July 19, 2010

Thank you for your constructive feedback.
I am sorry on this occasion that you were disappointed with the service during your stay. I treat all feedback with the utmost seriousness and I can assure you that the matter is being looked in to and has been be dealt with accordingly.
At Novotel Southampton, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards
Bernard Panisse
General Manager

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Reviewed July 11, 2010

Generally speaking we found this hotel to be quite basic but good.We arrived about 2.30 to find our rooms were not ready ,which was a little annoying as we had booked probably about 3 months in advance.The staff were helpful and in fact our rooms became availiable pretty quickly.It was very hot ,the hotel had good air-con in the public areas but not in our rooms.We asked for a fan which came very quickly.
The room was clean,a reasonable size and bathroom modern.Bed was large and comfortable.
We had a drink in the bar and found staff to be very friendly and helpful.
Breakfast was very good staff friendly and helpful,great choice of food all very fresh.
This hotel seems to be located in a sort of leisure park/ shopping park and although good for the west quay where we were having a meeting plus lunch on Saturday it is pretty horrible.
You can walk in about 10 mins to lovely pubs and restaurants,and the high street for great shopping.
Would go back.

  • Stayed: July 2010, traveled on business
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Thank essex1london
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bernardSouthampton, General Manager at Novotel Southampton, responded to this reviewResponded July 12, 2010

Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in Southampton. I look forward to welcoming you back in Novotel Southampton.
Kind regards,

Bernard Panisse
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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