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“Great”

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Novotel Southampton
Ranked #9 of 24 Hotels in Southampton
GreenLeadersBronze level
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Great”
Reviewed October 6, 2013 via mobile

This was our 3rd time staying here its always been a pleasant stay staff are helpful and friendly rooms are a nice size the hotel itself was always very clean and if you don't want to eat in the hotel theres a TGI Fridays just outside all in all and nice place to stay

Stayed November 2012
Helpful?
1 Thank Gomez1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, October 6, 2013
Thank you for your review, it is great to read your kind words regarding our hotel and I will be sharing them with the team here at Novotel Southampton. We look forward to having you stay with us in the near future.
Kind Regards
Glenn Findlay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,636 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (220)
Date | Rating
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English first
Ascot, United Kingdom
2 reviews
Reviewed October 5, 2013

Every Hotel has a bad day or night my experience was dirty bathrooms, stained, very poor dinner in restaurant when I complained it took 6 weeks for the Manager of the Hotel to respond. Was offered 2000 points which is about £40, after spending £200 for one night in this hotel. Would never stay there again nor any Novotel

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, October 6, 2013
Many thanks for taking the time to post your thoughts here on trip advisor. Your Complaint was sent direct to our Head Office Guest Relations who did respond to you in a timely manner. It is unfortunate you did not let your feelings in regards to your room be known to the team here whilst you stayed with us, giving us the opportunity to put any concerns right during your stay. As you can see by the reviews below your experience does not reflect the normal standard for Novotel Southampton. We do hope you will try Novotel again in the future.
Regards
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 29, 2013

We spent two nights here before a cruise and expected your usual big box hotel. This one exceeded our preconceived ideas by being exceptionally friendly and serving great food. The room was average - clean and well appointed with comfortable bedding. We had a great view of the Southampton Police Station and a super highway, but were very near the cruise terminal, the shopping mall, and center city. The big surprise was how good the food was in the restaurant. The buffet breakfast was outstanding in quality and diversity and our dinner was excellent! Just not what you expect and a great addition to our stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wisedaughter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, October 1, 2013
Many thanks for your fantastic review, we are thrilled that your enjoyed our food and Beverage offering and our great team that we have here. We hope to see you again soon.
Kind Regards
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
France
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 29, 2013

Easy to find from station and a quick taxi to the port .Helpful staff -we arrived two hours early but our room was ready and they let us book in -no problem with room -spacious and clean .Easy walking distance to shopping mall.

Room Tip: we were on first floor-lifts so no problem with upper floors.we were at back of hotel --no view but...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Francelinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, October 1, 2013
Thank you for taking the time to review our hotel here on Tripadvisor we are glad you enjoyed yourselves. We hope you had a great cruise and we look forward to seeing you again.
Thanks
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 27, 2013

first time in this novotel hotel, clean and well presented arrivals area, reception was quick and efficient. The room was a good size, close to the lift but this didn't make it noisy which was good. Lifts seemed a little small, said room for 8 people but comfortably probably 4 max i would say. The cleaning staff were very polite, everytime they passed it was good morning, afternoon etc etc....

The hotel has plenty of parking and is very close to the airport, 7 miles i believe and the shops a few minutes away.

for the bar and restaurant please see separate review. thanks

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jgjymckay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, October 1, 2013
Many thanks for your kind words I am glad you found our Accommodations and team to your satisfaction and I must apologise for the service you received in our bar area, I will be sharing both reviews with the team here in order to better understand our guests experiences. Again many thanks for your reviews and we do hope to see you again soon.
Kind Regards
Glenn Findlay
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chesterfield, Derbyshire
Level Contributor
94 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 27, 2013

On arrival our reception was excellent. Slavka is a credit to the organisation - she efficiently checked us in, booked our taxis both for a meal in town that evening and transfer to the cruise ship the following morning. We missed breakfast largely due to the comfortable beds! The twin room had 2 beds that were almost a double in size.
I agree with a previous reviewer that the layout of the room is odd with a separate toilet with no wash basin. Apart from this the room was large and adequate. Parking was easy but the price of parking for a week is the same as 15 days which is perhaps unfair.
We did not eat there but for the ease of parking and the professionalism of the staff the rating is definately worthy of 5 stars.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank escapingfromwork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, October 1, 2013
Many thanks for your great review – we think Slavka is fantastic also and I will be sharing your review with her and the whole team. I have noted your comments regarding the room layout and the Car parking. Again thank you for your kind words and we are all looking forward to your next stay with us.
Many thanks
Glenn Findlay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Exeter
Level Contributor
66 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 26, 2013

The hotel shares its car park with two other close hotels and I always found spaces. Reception was not too busy and I found them helpful. The restaurant service was first class and the standard of food and attention to detail was good. The room was functional, clean and kept me safe for 5 days. So I would recommend them.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulBB B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glenn_Findlay, General Manager at Novotel Southampton, responded to this review, October 1, 2013
Thank you for your review, I am happy to read that you were happy with your 5 day stay with us and I will be sharing your comments with the team regarding the service and Menu. Many thanks again and hopefully we will see you again soon.
Kind Regards
Glenn Findlay
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Southampton

Property: Novotel Southampton
Address: 1 West Quay Road, Southampton SO15 1RA, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Southampton
#4 Green Hotel in Southampton
#6 Business Hotel in Southampton
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Southampton 4*
Number of rooms: 121
Official Description (provided by the hotel):
The Novotel Southampton is located in the centre of Southampton. Located Opposite West Quay shopping centre and close to the Cruise terminals, Our hotel offers complimentry Wireless throught the Hotel. Visit the nearby National Motor Museum, the New Forest national park and the Cathedral City of Winchester then relax and enjoy our restaurant, room service, bar, indoor heated swimming pool, gym and sauna. Onsite pay parking. ... more   less 
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Also Known As:
Novotel Southampton Hotel Southampton
Accor Southampton
Southampton Novotel

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