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“Excellent staff, excellent position”

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Ibis Southampton Centre
Ranked #12 of 24 Hotels in Southampton
GreenLeadersBronze level
Level 6 Contributor
120 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Excellent staff, excellent position”
Reviewed August 2, 2013 via mobile

Really good value, and everything you could want for overnight stay. Only criticism was, as others have mentioned, the air con is not good enough, so in hot weather, rooms too hot for comfort.
Staff excellent, friendly and nothing too much trouble.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
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    • Service
Helpful?
Thank dawlishtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, August 19, 2013
Thank you for posting your thoughts on here. We really value your feedback. As i mentioned in previous feedbacks our Ibis hotels have an ‘air cooling’ system in place which does differ from air conditioning. This system is partly dependant on the external temperature. I can only apologise if this was not sufficiently effective on this occasion. Kind regards, Joanna Siwiorek
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
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London, United Kingdom
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 1, 2013

Booked in here as i moved from the ibis budget hotel as it was a bit of a nightmare there, this hotel is much more comfortable for a few pounds more, the only issue i had with my room was that the air con did not work and it was a bit stifling in the room due to the hot weather and the windows not opening much... this made me want to get out of the hotel as much as possible, breakfast in the hotel is affordable but its not that nice the cooked element of it was quite nasty (tinned mushrooms in brine egg powdered scramble not nice sausages or bacon) the rest of it was good and a good variety, did not eat dinner at the hotel as it is a bit like school dinners with a tray and someone serving so not a romantic location or anything like that, if travelling for business is fine. Staff are friendly and helpful would stay here again and is a million times better than the one across the road.

Room Tip: check the air conditioning!!!!!!!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
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Helpful?
1 Thank DebbieP1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, August 19, 2013
Thank you for your comments, we can assure you the matter is being looked in to and will
be dealt with accordingly. Kind regards, Joanna Siwiorek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sandown, United Kingdom
Level 5 Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 31, 2013

We stayed here on route to the Isle Of Wight. We come from Yorkshire and decided to stop off here and then get a morning ferry night and refreshed. We had a couple of problems and this is the first time we have had any real problems at an Ibis Hotel.

Firstly the key card did not work but this was quickly fixed by reception. The fire alarm went off at 11.45pm. It went off before we left the room and we weren't sure whether to leave the room or not but so tired we went back to bed. The room was very hot and the air conditioning seemed to make no difference. The thermostat said 25C! We opened the windows in the end which did let a bit of a breeze in.

Despite this the hotel was very modern and clean. The room was very clean and provided all that you need. We had breakfast which was very nice and was a help yourself buffet. Very good value for the price. The bed and room was very comfortable apart from the heat. The hotel was quite busy, I guess from people going on a cruise the next day.

Being disabled we have no choice but to travel by car. The hotel is next to a big retail development and so has barriers and parking charges I guess to stop people parking in the hotel and go shopping. Hotel guests are charge £5 which is quite a charge to add to a budget hotel room price.

Overall if you are looking for a hotel in the West Quay area of Southampton or going on a cruise then this is an ideal budget choice. If you are driving then do budget in the £5 charge for parking. I think this is £5 for your whole stay rather than a night though.

  • Stayed July 2013, traveled as a couple
    • Value
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Helpful?
1 Thank WightGoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, August 12, 2013
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Our Ibis hotels have an ‘air cooling’ system in place which does differ from air conditioning. This system is partly dependant on the external temperature. I can only apologise if you found it to be insufficiently effective on this occasion.Kind regards, Joanna Siwiorek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salisbury, United Kingdom
Level 6 Contributor
191 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed July 30, 2013

The Ibis was chosen for an overnight stay prior to joining a cruise liner the following day. I found it to be an excellent choice and have no hesitation recommending it to others. On arrival we found it easy to locate a parking space and found the overnight charge for parking to be reasonable. The reception staff were very friendly and welcoming . Our room was clean and bright and the bathroom adequate. The hotels location close to the West Quays Centre and various eating establishments was a bonus. Checkout not until midday so fantastic for some extra shopping time. Overall this is a nice place to stay if you are spending time in Southampton .

Room Tip: Ask for a room overlooking the port. The sight of the cruise liners decked out in their bunting is a...
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  • Stayed May 2013, traveled with friends
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Helpful?
3 Thank Elaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, August 12, 2013
Thanks for your review. I am glad you had a good stay with us. See you on your next trip hopefully! Kind regards, Joanna Siwiorek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montrose, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 28, 2013

We stayed before joining our cruise and the hotel was very good and handy for a walk and meal out after our arrival at about 8.30pm. We did not have to vacate the room till noon the next day so this suited our plans. Would recommend for anyone joining a cruise in Southampton

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tommyr35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southmanager, Front Office Manager at Ibis Southampton Centre, responded to this review, August 12, 2013
Thank you very much for your review, I am delighted that you enjoyed your visit to the ibis Southampton.I look forward to welcoming you back again soon. Kind regards, Joanna Siwiorek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Southampton Centre

Property: Ibis Southampton Centre
Address: 9 West Quay Road | Western Esplanade, Southampton SO15 1RA, England
Phone Number:
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#5 Green Hotel in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Southampton Centre 3*
Number of rooms: 93
Official Description (provided by the hotel):
Ibis Southampton Centre is an economy hotel located in central Southampton. Book the hotel for ease of access to the West Quay Shopping Centre, the port and entertainment districts. The hotel has 93 modern guest rooms equipped with satellite TV and tea & coffee making facilities, Free Wifi throughout. Light meals and snacks are available at the Cafe and the bar serves a range of drinks. Two meeting rooms can welcome up to 60 guests and there is car parking space for up to 100 vehicles. The hotel is ideally located for Southampton city centre as well as Southampton Port. Southampton Central station is 200m from the hotel, Southampton Airport is 6 km away. The ferry port is 500m from the hotel. ... more   less 
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Also Known As:
Accor Hotel Southampton Centre

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