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“another 1st class experience at the Grand harbour”

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Grand Harbour Hotel
Ranked #19 of 24 Hotels in Southampton
Lincoln, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“another 1st class experience at the Grand harbour”
5 of 5 bubbles Reviewed June 13, 2014

recently stayed for 1 night B&B & 15 night parking pre cruise. This was our 3rd stay at the Grand Harbour and once again the service, breakfast and room could not be faulted. The check in process is quick and efficient. The breakfast is plentiful with ample choice for everyone . Even though the hotel was busy on the morning of our transfer to ship the staff are friendly and aproachable and the transfer was done at the pre-boooked time. On return from holiday the Hotel uses "West Quay taxis" for transfer from port to Hotel, again this is a quick and seamless process, with a polite and friendly driver. We would not hesitate to recommend this hotel, and its pre-cruise stay & park package. We look forward to using the service again in the future.

  • Stayed May 2014, traveled as a couple
    • Value
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Helpful?
3 Thank Foster269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Grand Harbour Hotel, responded to this review, June 23, 2014
Dear Foster269, Thank you for your great 5 star review. I am so pleased to hear you had a great pre and post stay when cruising from Southampton. I truly appreciate your taking the time to share you feedback on line, and I hope we will see you again soon.
Kind regards
Laura,
Laura Roberts / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,652 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (391)
Date | Rating
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English first
London, United Kingdom
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 10, 2014

This hotel is marketed at 4-star, and from the outside looks grand. Like most hotels, the lobby is nice and the staff pleasant, but on the inside it is no longer a 4-star.

The rooms are 'okay'. Dusty in the corners and simply dated. The shower is mounted at 6ft, to accommodate people from 100 years ago. Anyone who is taller needs to bend down whilst having a shower, never mind stand there for ages as there is not enough water pressure. The safe is too small to fit a laptop in. Breakfast is ok. They have a decent range. However you're often waiting a while to be seated as the person checking your room numbers is often elsewhere.

I can believe this hotel used to be a 4-star - but certainly not anymore. I would give it 3 star. They would need a serious refurb to gain the 4 stars back. I don't think this hotel is suited to business guests. I think their primary audience are those who need a nights stay before/after a cruise. I paid about £100 per night - so not a bad price overall.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank pr1te5h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Grand Harbour Hotel, responded to this review, June 11, 2014
Dear pr1te5h, Thank you for taking time to review your stay. I am pleased you enjoyed the service in the hotel and the breakfast offering. I was genuinely suprised that you found the rooms dated, as if I have read it correctly you note you stayed in June. By June 1st every bedroom in the hotel had gone through a full refurbsihment including all new furniture and the feedback so far of the new modern look has been very positive. I have passed your comments on regarding queue control the the restaurant manager to ensure this is not an ongoing issue.
Kind regards
Laura -
Laura Roberts / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 3, 2014

This was my second time at this hotel, first time for a hen do and I was not disappointed.

I came here with my husband for a short break after us getting married. The hotel overall is amazing. Our bedroom was spacious and had a lovely balcony facing the harbour.

We paid for a 2 course meal in the restaurant, there is a limited choice with this deal. However, the food that we got served was delicious and they messed up my order so I got the trio dessert for free :). The breakfast is to died for so much selection, there is cooked breakfast, pastries, cereals, fresh juices and variety of fresh bread. Fresh tea and coffee served by waiters.

The spa facilitates are great, the jacuzzi was not working when I stayed but we still enjoyed the facilitates. Staff very friendly and helpful. We enquired about having a mini fridge put into our room, we left for the day and when we got back it was in our room. No fussy at all.

Good train links to the New Forest and not too far from the clubs.

There are always good deals directly on their website, so I would always look there first. I paid £218 for 2 night in the deluxe King room, with breakfast included. When I went the first time I paid £200 (split between 2 people) for one night stay in a standard double room, breakfast and 3 course dinner included.

I would recommend this hotel to everyone, I think it is worth the money. Would definitely come back again.

Room Tip: whether standard or deluxe the rooms are all spacious and clean
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sim231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Grand Harbour Hotel, responded to this review, June 6, 2014
Dear Sim231, Your 5 star review is truly fabulous and so comprehensive, thank you. Your time is valuable and to take the time to put together this review is truly appreciated. I am delighted you enjoyed every single moment of your hotel experience. We look forward to welcoming you back again soon.
Kind regards
Laura –
Laura Roberts / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevenoaks, Kent
Level Contributor
43 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed June 2, 2014

Very nice hotel, not cheap at all and the breakfast was very good.
Room 303 was spacious and very clean. One or 2 minor things needed small repairs but good view so very nice overall.
Disabled parking slots were often taken by people who did not display stickers. £10 a night for the main car park!
The staff do need a week at charm school! There were one or two nice members of staff but most of them were less than courteous.
Biggest gripe- the loo roll was thin and scratchy!

Room Tip: Rooms with a view are on a main road.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SeriousSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Grand Harbour Hotel, responded to this review, June 6, 2014
Dear SeriousSue, Thank you for your feedback. I am pleased that you liked the hotel. I was very disappointed that you experienced less than excellent service please accept my sincere apologies for this and know that I have put all team members back into front line training to ensure this never recurs. We are dedicated to being a great hotel, and I thank you for your feedback to assist us in our endeavour.
Kind regards
Laura –
Laura Roberts / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edgware, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 2, 2014

Family held a wedding reception at this hotel on Saturday with a large number of us staying over. The staff really were the cherry on this trip. Rooms were exceptionally clean and lovely and breakfast was amazing but the willingness of the staff to help before even being asked really gives this hotel an edge. I cannot recommend this hotel enough and will definitely be back, really want to check out the spa next time!!!

  • Stayed June 2014, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank KimberlyM315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Grand Harbour Hotel, responded to this review, June 6, 2014
Dear KimberlyM315, Thank you for your fabulous 5 star review. I am delighted to read that you thoroughly enjoyed every aspect of your stay, and especially the service from the team members you met. Thank you also for the fantastic compliment that you will definitely be back, a highly valued and most appreciated compliment. We look forward to seeing you again soon.
Kind regards
Laura –
Laura Roberts / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Torquay, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

Stayed at the grand harbour hotel, perfect location as we needed the ocean terminal for a P and O cruise the next day. Distance about 5 mins to the terminal. Rooms clean and tidy, staff friendly, lots of choice and breakfast. Good value for money.

  • Stayed May 2014, traveled with family
    • Value
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    • Service
Helpful?
1 Thank Nicky L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Grand Harbour Hotel, responded to this review, June 6, 2014
Dear Nicky L, Thank you so much for your great review. I was delighted to read of your enjoyment of your visit prior to your cruise. Thank you also for your compliments on the service you received, I know my team will take great motivation from your words, as have I. We hope to see you again soon.
Kind regards
Laura -
Laura Roberts / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
107 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
4 of 5 bubbles Reviewed June 1, 2014

We stayed one night before a cruise. The hotel was in an excellent position for the shopping centre and our cruise terminal, with a short walk to both. We had a problem with the room allocated to us as it had been recently redecorated and smelled strongly of varnish. On contacting reception we were allocated a similar quality room immediately. The room was large and clean with an excellent bathroom that had two shower-heads; one at standard height and another flexible one to allow you to wash your hair when having a bath. There was an excellent pre- dinner pint of real ale in the bar and very good dinner. There is a good selection of wines. Breakfast had a good selection, but they had no record of our prepayment, and we had to have quite a discussion before we were seated. The tea at breakfast was awful, not the standard expected at an English hotel of this quality. Overall a good stay and we will book again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Northdowns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura R, General Manager at Grand Harbour Hotel, responded to this review, June 6, 2014
Dear Northdowns, Thank you so much for your wonderful review. I am delighted to read you enjoyed your pre cruise stay with us. Thank you also for your fabulous compliment that you will stay with us again, a much coveted compliment, thank you.
Kind regards
Laura -
Laura Roberts / General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Harbour Hotel

Property: Grand Harbour Hotel
Address: 5 West Quay Road, Southampton SO15 1AG, England (Formerly De Vere Grand Harbour)
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Southampton
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Harbour Hotel 4*
Number of rooms: 173
Official Description (provided by the hotel):
Set sail for a unique stay at the 4-star Grand Harbour Hotel Southampton. Overlooking Southampton waterfront, this iconic hotel with its towering glass atrium is a cut above the rest. Visit one of two restaurants each with their contemporary cuisine or try the unique candlelit spa. If you are in Southampton on business we can facilitate any meeting requirements with our impressive function rooms and dedicated event co-ordinators. ... more   less 
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Also Known As:
De Vere Grand Harbour Hotel Southampton
De Vere Grand Harbour Southampton
De Vere Hotel Southampton

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