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“Wrong hotel/right hotel ”
Review of Cargo

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Cargo
Ranked #9 of 43 Southampton B&B and Inns
Durham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wrong hotel/right hotel ”
Reviewed October 8, 2013 via mobile

Me and my wife stayed the night before our Cruise.Usually the room we had is £85 but we got charged £140 because of the boat show which Cargo is only doing what every hotel does at that time of the year. The location is excellent right in the trendy part of Southampton. The rooms are really spacious and the bathroom is the best I have ever stayed in around the world.The breakfast was excellent as well.Now the problem.If your staying for a night at Cargo and are looking for a late night then this is perfect for you.we usually would love this place usually staying up past 1 o clock for a night out. But we had been up since 6 in the morning getting the train from Newcastle and wanted an early night around 11.you have no chance the music and people is that loud from the pub and the street you have no chance of getting any sleep till 1.30 in the morning when it all quietens down.It was a nightmare for us.So if your looking for a city centre hotel with good night life Cargo is the place to be.If your looking for a quiet early night then you MUST MUST avoid this hotel.

Paul Stocks

Stayed September 2013, traveled as a couple
Helpful?
1 Thank oxomcfc5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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249 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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English first
CalderdaleUnited Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 2, 2013

I had breakfast there. Dreadful and overpriced. The manager dealt very disparagingly with my complaint. Insultingly, she thought I was just scrounging a reduction. Nice decor and a helpful bar person, but I wouldn't go there ever again, because I think being respected is a pretty basic requirement.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Service
Helpful?
5 Thank JoStanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isle of Wight, United Kingdom
Level 3 Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 27, 2013

Myself and my husband stayed for one night as we had a plane to catch from Southampton airport.

Received a warm welcome, I had previously e-mailed to ask about booking a taxi as we had to leave at 5am and although I did receive an e-mail back I did double check that it had been booked but was told there wasn't a note but they were sure it would have been done.

We were shown to our room which was a loft room so lots of stairs to climb. The room was compact but well equipped.

We went out for our evening meal and on our return asked again about the taxi and we were assured that the night porter would take care of it. Fortunately the taxi was waiting outside at 5am.

We paid £75 through Booking.com but had we left it a bit longer the price had shot up to over £100. The price did include breakfast but as we had to leave at 5am we were unable to have the breakfast (might have been a nice touch to offer a free drink at the bar in lieu of the breakfast).

Room Tip: If you struggle with too many stairs make sure you are not in the loft rooms.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank karen t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shaftesbury, United Kingdom
Level 4 Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 25, 2013

I think I might have stayed in a different hotel to some of the previous reviewers. Yes, this is a city centre hotel situated in a street full of restaurants and bars and as a consequence it can be noisy during the evenings. Nevertheless, in terms of value for money - £80 mid-week for a large double room, with plenty of character and a good selection for breakfast - and also in terms of service - all of the staff I met were unfailingly cheerful and eager to please - Cargo knocks spots off the default option of an insipid PremierLodge.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flipper20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed September 24, 2013

Stayed in room 7 and hardly slept both nights as the room was either to hot or too noisy due to shouts and screams from the drunken crowds outside or the bottle collection first thing in the morning. Canadian breakfast was poor with fatty bacon and five tiny strawberries.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SimonRust1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridgeshire
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 23, 2013

Stayed the same weekend as the last reviewer and couldn't agree more £140 for the room was over the top especially when we booked we were told £95 per night.

We booked early in the year and asked for a room at the back as when we stayed previously had been given room 6 and had not been able to sleep because the room was far too hot and noisy.

When we arrived they had mixed our booking up. despite us phoning a month after making the booking to say we had not received a confirmation email as requested and told the a room at the back had definitely been reserved for the dates required .

We were down for Saturday and Sunday instead of the Friday and Saturday we had booked and the room was unavailable Friday but we could have it Saturday and another room Friday. As we were going to be out until late At night and all day we said we would just stay in the one room as moving would be to much hassle only to be given room 6 again.

The room was clean, but there was the problem of heat and noise we decided to leave the window open when we were out to cool the room but the window would not stay open.

We did not even have dusty toiletries we had none at all not even a bar of soap.

As the last reviewer said great staff but well over priced, our friends stayed a few doors away and paid a lot less just wish we had listened to them when they tried to get us to change our booking.

We have emailed Faucett Inns to raise our concerns about booking at one price and being charged another when you check in especially boat show week when your left with no other option Looking forward to hearing what they have to say.

Room Tip: Unless your a night owl or can survive on no sleep at all. DO Not book a room at the front you won...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alfresco1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 22, 2013 via mobile

Found this place online, looked like a lovely little boutique hotel but on arrival we realised it was literally some rooms above a bar.
£140 was so expensive for 1 night, considering we barely slept due to the noise/boiling hot room.

We stayed on a Saturday night which was clearly a mistake, I would advise people to avoid on a Friday night too! The bass from the downstairs music was so loud til half past midnight, and like a recurring thump!

The room itself was boiling hot, we had the fan on and the window open. Had to close the window pretty quickly as the noise from outside was just as bad as the noise coming from downstairs, constant laughing and talking and music til 1am. It was extremely annoying and frustrating!! We didn't want to keep the TV volume up too high as we were conscious of disturbing the room opposite. We were high up in the hotel but can't imagine how bad/loud it would be for rooms 2 or 3 who are right next to the bar and toilets!

The bed was okay, although the mattress was paper thin and the duvet cover was not attached at the end/bottom, it was like a slip-on duvet cover?! The spot lights on the ceiling are strange, you can either have them on or off, so too bright as there are 4 or be in darkness with a lamp on.

The bathroom could have been cleaner, the toilet seat and toilet roll holder were both very loose, was scared to touch them! The complimentary conditioner and bath cream minis had dust on them and the shower was wet. For £140 it should be cleaned properly, (no complimentary shampoo mini although there was a conditioner and there was a shower, not a bath).

The breakfast in the morning was okay although a bit cold. Not sure it was cooked to order.

Overall it was an okay experience, couldn't fault any of the staff, they were very friendly and polite. But for £140 I expected so much more. Ive stayed in hotels for £60 a night which have been much better, we wouldnt have minded paying the £140 if the room justified the price tag, sadly we didnt think it did. The room and bathroom were a bit of a let down, I think you are paying the massive price tag for the location. It was clearly made worse by us staying on a Saturday night.

We would return for food and drinks, not for a stay in the rooms though.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElleP283
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cargo

Property: Cargo
Address: 20-22 Oxford Street, Southampton SO14 3DJ, England
Location: United Kingdom > England > Hampshire > Southampton
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #9 of 43 B&Bs / Inns in Southampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cargo 3*
Number of rooms: 13
Reservation Options:
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Also Known As:
Cargo Hotel Southampton

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