We have eaten here many times before and really enjoyed a high quality restaurant. We were looking forward to enjoying a great evening with some very dear friends. We had booked a table and arrived on time. After some minutes, while the hostess, escorted a large party to the upstairs buffet section, we were instructed to take a seat at a table in the bar. We were not suprised as in the past we have also sat in the bar while someone has taken our drinks order and given us menus to peruse. There have always been delicious prawn crackers on the bar tables. Not so this time. We were left shivering in a freezing cold bar. Nobody approached us. Several groups were shown to the buffet (we had booked a la carte) and we just sat there. After a few minutes I managed to speak to the hostess between her trips upstairs. I asked if we could be shown to our table; a booth downstairs as offered at the time of booking. She said the a la carte area was full, and that she had no record of us being in a booth, although she did have our booking. To be fair she did offer us a table upstairs where we could be served a la carte, however we preferred the downstairs which was quieter (we have no problem with large groups being a bit loud but that's not we wanted on this evening). We left as this was supposed to be a special night out with friends and that clearly was not going to happen. I took the opportunity to use the ladies which is in sad need of attention. We took a taxi to the ever dependable Cowherds on Southampton Common where we had a warm welcome and great pub grub. The Royal Thai Pier is not the restaurant it once was and we shall not be returning.
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