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“Very disappointing”

Kuti's Royal Thai Pier
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Ranked #44 of 850 Restaurants in Southampton
Certificate of Excellence
Price range: $26 - $33
Cuisines: Asian, Thai
More restaurant details
Restaurant details
Good for: Romantic, Scenic view, Business meetings, Families with children, Special occasions, Large groups
Dining options: Dinner, Lunch, Accepts American Express, Accepts Mastercard, Accepts Visa, Buffet, Free Off-Street Parking, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Waitstaff, Wheelchair Accessible, Wine and Beer
Description: Kuti's Royal Pier Thai must be the most attractive restaurant in Southampton.Originally the old Royal Pier Frontage, the building has been sympathetically renovated to a grand auditorium and has a lovely atmosphere.Upstairs the view across the Solent can be quite breathtaking and romantic.Downstairs the spacious area makes it ideal for special occasions.
South of England
Level Contributor
32 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Very disappointing”
Reviewed March 3, 2013

We have eaten here many times before and really enjoyed a high quality restaurant. We were looking forward to enjoying a great evening with some very dear friends. We had booked a table and arrived on time. After some minutes, while the hostess, escorted a large party to the upstairs buffet section, we were instructed to take a seat at a table in the bar. We were not suprised as in the past we have also sat in the bar while someone has taken our drinks order and given us menus to peruse. There have always been delicious prawn crackers on the bar tables. Not so this time. We were left shivering in a freezing cold bar. Nobody approached us. Several groups were shown to the buffet (we had booked a la carte) and we just sat there. After a few minutes I managed to speak to the hostess between her trips upstairs. I asked if we could be shown to our table; a booth downstairs as offered at the time of booking. She said the a la carte area was full, and that she had no record of us being in a booth, although she did have our booking. To be fair she did offer us a table upstairs where we could be served a la carte, however we preferred the downstairs which was quieter (we have no problem with large groups being a bit loud but that's not we wanted on this evening). We left as this was supposed to be a special night out with friends and that clearly was not going to happen. I took the opportunity to use the ladies which is in sad need of attention. We took a taxi to the ever dependable Cowherds on Southampton Common where we had a warm welcome and great pub grub. The Royal Thai Pier is not the restaurant it once was and we shall not be returning.

  • Visited March 2013
    • Atmosphere
    • Service
Helpful?
1 Thank HappyCamper09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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704 reviews from our community

Visitor rating
    353
    187
    92
    43
    29
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Fareham, United Kingdom
Level Contributor
27 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 19 helpful votes
“Can't help but keep going back”
Reviewed March 1, 2013 via mobile

I've lost count of the times we've been back. Often go for the same dishes and never disappointed. On the other hand everything new that I try is amazing. Authentic food, attentive but un-intrusive service, always a smile.

Helpful?
Thank Twotalltel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southampton, United Kingdom
1 review
“great hospitality and food”
Reviewed February 27, 2013

I went here with a group of 7 for the evening buffet. The staff were extremely friendly and welcoming and the food was great. Huge selection of starters, main courses and a few puddings too. The main courses were the highlight, must have been 8-10 dishes in total so there was something for everyone.
Obviously it was dark when we went but can imagine the outside deck is lovely in the summer.
(The only downfall I can think of is that the majority of the hot starters are deep fried. There is a variety of salads etc which you can stick to if you wish, but I'd say maybe 7 out of the 8 hot starters available were straight from the deep fat fryer. Did not affect the meal on the whole one little bit, still had a fantastic time and would recommend to anyone!)

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank sscorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
27 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Great place for something different”
Reviewed February 14, 2013

I have taken colleagues here on a few occasions. The service, food and presentation is always very good. The restaurant upstairs with the views over the water is highly pleasant at both lunchtimes and evening.

Visited January 2013
Helpful?
Thank LM G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
122 reviews
90 restaurant reviews
common_n_restaurant_reviews_1bd8 86 helpful votes
“Very stylish and great food”
Reviewed February 14, 2013

We were taken here on Saturday by our friends that live in Eastleigh, who wanted to try it and waited until we visited to go. We all were very impressed with the service, decor and the food. We had a lovely round table in a booth that could easily have seated 6-8 although there was only 4 of us.
The food was presented really beautifully and was very tasty.
It was packed on Saturday night but even so the service was efficient and friendly. Can't understand previous reviews. Would definitely recommend to anyone.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank Jo A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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