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“Truly excellent”

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Florence House Hotel
Ranked #3 of 38 Hotels in Portsmouth
Certificate of Excellence
Haddington, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Truly excellent”
5 of 5 bubbles Reviewed May 12, 2014

Booked another 2 night stay at this hotel, stayed in an executive room. I was held up but the hotel allowed my partner to check in on my behalf. We ordered room service one day and ate in the restaurant the following evening and the food and service was excellent. Have already booked another two visits.

Room Tip: I have stayed in room 1 and room 5 and could not fault either.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank shnboardman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, July 11, 2014
Thank you for taking the time to leave our hotel a review. We are pleased you chose to dine in our restaurant and found the food and service to be excellent. It is wonderful to hear you will be staying with us again for a further two visits; we look forward to seeing you again and thank you for the lovely review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
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English first
1 review
5 of 5 bubbles Reviewed May 10, 2014

We stayed here last night, we had booked a twin room by mistake and telephoned about an hour before arriving to see if there was any chance we could change our booking. The staff could not have been more helpful and welcoming. We were upgraded to a double superior room and nothing was too much trouble. We were impressed with everything from the top class service to the friendly and helpful attitude of the staff, the beautiful room and lovely facilities, the breakfast was delicious too! Would def recomend this special hotel to my friends. Thank you for a great stay we are now looking for an excuse to return to southsea just so we can stay again :)

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rubyrose08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, May 13, 2014
Thank you for your review, we were happy to assist you with changing your booking and we are glad to hear that you were satisfied with your upgrade to a Superior room. We are delighted to find that you had an enjoyable stay and felt that “nothing was too much trouble”. It is also a huge compliment for our guests to recommend us – we really appreciate this. There is plenty of things to explore in Southsea so we hope to welcome you back for a second stay!
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Isle of Wight, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed May 1, 2014

I had booked two months in advance and was disappointed on arrival to find them overbooked and they had moved me to another of their properties. Whilst the room was pleasant enough we had chosen that particular hotel and did not get what we had booked. The hotels are nearby but despite telling them what time we were coming down for breakfast there were no tables and we had to walk outside and go back to the original hotel we had booked in order to get a breakfast.

Not quite the special stay I had hoped for.

Room Tip: I would ring and double check booking......wish I had.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JLF1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Titchfield, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 13, 2014

From the moment we arrived and Marie on reception wished me happy birthday I knew it was going to be great.There were 12 of us and they had given us the private dining room to all breakfast together, which was so thoughtful. All the rooms were beautifully furnished and detailed. The staff were fabulous throughout and made us all so welcome ( even when my cousin hit the car park wall ! )We stayed in the main Florence hotel and Florence Gardens ,parking was easy and the location ideal. The paved area, being finished, will give some nice outside space. But really the owner is to be congratulated on recruiting such good staff - they made the stay so enjoyable.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SEC1254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed April 12, 2014 via mobile

Stayed here for 1night during a shopping trip,we were originally staying in Somerset House on the top floor which was lovely but too warm for me so I went to reception to see if we could be moved.
I spoke to the receptionist who did look but informed me that they were fully booked, a lady then got on the phone and after a discussion offered us a room in Florence House literally across the road. We appreciated the time she took to accommodate us and the fact that she wanted us to be happy. The room was beautiful and exceeded our expectations, the staff were so friendly and helpful, the breakfast was lovely and I would definitely stay again and would highly recommend staying in any of the rooms which are so tastefully decorated as is all the hotel whilst keeping many of its original features.

Stayed April 2014, traveled as a couple
Helpful?
Thank Kim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, April 16, 2014
Thank you for your review. It is always our intention to make our guests happy and have an enjoyable stay, we will always do our best to accommodate guests so they have an excellent experience with us. It’s lovely to read that the room exceeded your expectations and that our staff were “friendly and helpful” which is something we aim for. We are also pleased you appreciated the décor of the hotels, thanks again for a lovely review and we look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, UK
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed April 10, 2014

We didn't want to stay in a featureless hotel, and chose Florence House because of its location (near the sea front, and close to the main pubs/restaurants in Southsea).
Nearby parking was not a problem - the hotel will give you a parking permit for the duration of your stay. The staff were very friendly, and there was a good overall atmosphere to the place.
The room (5) was very comfortable, with 2 easy chairs - a rarity these days. The only criticism we had was that the room had been refurbished, but there were already signs of paint flaking from the ceiling above the shower - not a mega issue, but detracted from what could have been 5*.
The breakfast was very good, and we had a good stay. Would we stay again... yes. Would we recommend it to friends...yes.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrahamL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugby, United Kingdom
Level Contributor
300 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 217 helpful votes
4 of 5 bubbles Reviewed April 9, 2014

Stayed here as a crash pad for a night on the lash....was messy.

Having stayed in a number of portsmouth/southsea hotels, the majority of which are dire to desparate especially the major chains this is pretty good. It is essentially a great b&b , rooms are nicely appointed and comfortable...shower pressure ropey, breakfast fantastic, staff delightful, location perfect...cost acceptable.
Would stay again if only for the breakfast.

Room Tip: Small double is good for one person...would just about do for a couple for 1 night.
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  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Neal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Florence House Hotel

Property: Florence House Hotel
Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Location: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Family Hotel in Portsmouth
#2 Business Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Florence House Hotel 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site A La Carte Restaurant The Kitchen Southsea and a Boutique Pub The Florence Arms. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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