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Florence House Hotel
Ranked #3 of 38 Hotels in Portsmouth
Certificate of Excellence
Shanklin, England, United Kingdom
1 review
“Impressed”
4 of 5 bubbles Reviewed October 18, 2013

Enjoyed a one night stay in Southsea. The room's decor was modern (with an old fashioned theme) and clean, the shower was very powerful, the breakfast was first class, as was the service throughout. Rooms were quiet We would definitely stay there again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, November 1, 2013
Thank you for your kind words. We're glad to know you enjoyed your stay and we are looking forward to your future stay!

Best wishes,
All at Stattons
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681 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
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English first
Melbourne, United Kingdom
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed October 16, 2013

Stayed recently for a night after the previous night in the sister hotel literally just over the road.

I got a great room on the top floor, really spacious and comfortable with a good bathroom (nice views from the shower!). Very clean, friendly staff and a good breakfast, all one could want from a hotel.

Really impressed with the quality of this small chain of hotels from my experience so far, looking forward to a return one day the next time work takes me that way. Parking is an issue in the area but I got something sorted no problem at all, and that was with a reasonable sized van.

Overall, very good indeed.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian_C96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, October 17, 2013
Dear Ian,

It's always nice to have you staying with The Mercer Collection. Thank you so much for your compliments! We are looking forward to your future visit!
Best wishes,
All at Florence
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Near Birmingham
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

Stayed here for 2 nights. Very comfortable rooms and beds, beautifully decorated, excellent shower, lovely fluffy towels. Staff were helpful and friendly. The hotel is a very short walk from the front and in a quiet location, we know this because our friends usually find some noise to keep them awake but even they said it was quiet. It is an easy walk into Portsmouth where there is a lot going on, an even shorter walk to Southsea High St where we found several nice looking restaurants to choose from to eat. The hotel does not do meals in the evening but you can have a complimentary taxi to go to the restaurant at the sister hotel. Taxis into Portsmouth are no more than £6.50 from the hotel. There are only 2 private parking spaces but the hotels has parking permits to allow you to park on the roads by the hotel. Good breakfast but needs to be set out
better. Definitely stay there again.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anitacott76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, October 17, 2013
Thank you so much for taking time to leave us a review. We are glad you enjoyed your stay and found the hotel comfortable and friendly. Please do not hesitate to contact us if you are planning on coming to Portsmouth - we would be happy to see you again and you can enjoy the lovely Soutshea area.
Many thanks!
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Canberra, Australia
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed October 11, 2013

I recently stayed and was impressed by the cleanliness of the rooms etc but I thought it was pretty much a standard B&B. The claim of free parking is slightly misleading as they simply give you a permit to park legally out on the street if you can find a spot near the hotel. I parked about fifty metres away and then lugged three bags up three flights of stairs. The best part of the stay was the lovely breakfast and the good location. Otherwise I can't really understand the rave reviews.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shenzencowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, November 3, 2013
Thank you for your review, we are pleased you found the hotel clean with a good breakfast and location.

I'm sorry to read you found the parking situation misleading. Unfortunately when you use a mass travel agent to book such as sites like Booking.com often information is not exact. This is due to the way the sites have mass options for hotels all over the world from youth hostels to 5 star resorts. As such while we select that we have free parking (as we do) we do not then have the option to clarify how this is situated - this is the same for all small properties.

I am disappointed to read you carried your bags up the stairs as this is always something staff will do for you as our guest.

We do hope you will return to us soon

All at Florence House
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Hereford, United Kingdom
2 reviews
5 of 5 bubbles Reviewed October 6, 2013

Fantastic hotel - great design - very nicely done - stylish decor - very comfortable.
Fabulous staff - very friendly and helpful - connected to people not just the process of booking people into rooms!! Can't wait to stay again.

Room Tip: All rooms are stylish and comfortable ... upgrade for some luxury :-)
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CathrynW123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, October 17, 2013
Thank you so much for a lovely review! We're happy to know you enjoyed your stay and found the staff friendly. Our aim is to make every guest feel special, so many thanks for your kind words.
We are looking forward to welcoming you again soon.
Best wishes
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1 review
5 of 5 bubbles Reviewed October 1, 2013

Great location, not even a 5 minute walk from the beach. Local shops, restaurants & pubs are also within walking distance. The hotel is beautiful! Every room is completely different, with various designs! Me & my boyfriend had the spa bath suite! The room was lovely! The staff are friendly & very helpful. They even sorted balloons as it was my boyfriends birthday at a small cost! Can't fault them at all! We will definitely come back! (:

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Georgina-Rose-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, October 3, 2013
Thank you for choosing Florence House Hotel for your boyfriend's bithday. It was nice to have you here and we hope to see you again soon! We are pleased to know we made your stay special.
Many thanks and Best regards from Florence House Hotel!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dorset, United Kingdom
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 25, 2013

We stayed here for our visit to Portsmouth docks, as it was more homely than the hotels there and only a 5-10 minute taxi ride away. It is near the sea front which was also nice. Though a little hard to find as it was tucked away on a side street, and the signage isn't completely clear so we'd actually passed by a couple of times.

On arrival the lobby and eating area looked really lovely, homely but contemporary.

However we was told that something had happened to our room so we had been upgraded to their sister hotel on the other side of the road. So although it looked lovely we didn't stay here. Staff seemed very friendly and helpful and showed us across the road.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Superjelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel, responded to this review, October 3, 2013
Thank you again for your review.
We are always happy to upgrade our guests so we are pleased you enjoyed your stay at Stattons Hotel. We are looking forward to welcoming you again at The Mercer Collection.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Florence House Hotel

Property: Florence House Hotel
Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Location: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Family Hotel in Portsmouth
#2 Business Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Florence House Hotel 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site A La Carte Restaurant The Kitchen Southsea and a Boutique Pub The Florence Arms. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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