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“The best boutique hotel in town”

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Florence House Hotel and Restaurant
Ranked #3 of 39 Hotels in Portsmouth
Certificate of Excellence
Reviewed August 3, 2013

This is a beautiful little hotel, easily one of the best I've ever stayed in; in fact, I stayed in that blue room in the picture! The beds are comfy, the rooms are beautifully decorated and are in immaculate order. The staff were friendly and extremely helpful with excellent knowledge of the local area and were more than happy to not only recommend a local, independent restaurant they arranged the cars to get there. Loved my stay there and can't wait to go back.

  • Stayed: July 2013, traveled with family
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Thank Fiona W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded August 30, 2013

Thank you so much for your kind words! We are pleased you enjoyed your stay and we are happy to be described as “one of the best hotels”. Please do not hesitate to contact us if you are planning on coming to Portsmouth and bring your family with you – we will accommodate you in one of our best rooms.

Best wishes,
All at Florence

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368 - 374 of 726 reviews

Reviewed August 2, 2013

This is one of the most beautiful hotels I have ever stayed in. The bed is really comfy, I was upgraded to a double when I had only paid for the single room which was a lovely surprise. The wifi is really fast, just like the internet at home. The bathroom is clean and again, very pretty. To be honest... I wish I was staying for more than one night!!

Room Tip: I was in room 7, a small but lovely room
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  • Stayed: August 2013, traveled on business
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Thank vintagerave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded August 30, 2013

Thank you for leaving us a review! We always try to upgrade our guests if it’s possible. We glad you enjoyed your stay, so please contact us again if you are planning on coming to Portsmouth.

All at Florence

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Reviewed July 3, 2013

We found the Florence House online (coming to the UK for the first time from the US) - and were very pleased with what we found upon arrival. We were NOT looking for a chain hotel, but an opportunity to meld into the surroundings rather like locals and explore on our own. The location was fabulous, right in the heart of Southsea and within walking distance of parks, the Solent, restaurants and stores. (Necessary for us as we had no car.)

The staff was very caring and accomodating and breakfast each morning was a delight. We would return here in a heart beat....and often if it weren't an ocean away!

  • Stayed: May 2013, traveled as a couple
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1  Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded August 30, 2013

Thank you very much for taking time to leave a review. It was nice to have you staying with us and we are looking forward to welcoming you again when you’re back to UK.

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Reviewed July 3, 2013

This is lovely hotel that is tastefully furnished. Found this hotel while looking for reasonably priced hotel as all the other major hotels were coming up expensive. I was able to get this fabulous hotel for £63 breakfast included for two while the Ibis which is nowhere near as nice was charging £61.

The room was lovely and tastefully decorated, the room we had a bit small, but for the price we paid it was more than adequate. There was a wardrobe in the room for storage, a kettle with lots of quality tea, coffee and hot chocolate options. The bathroom was also a delight with towels and l'occtaine toiletries.

Breakfast was good as well with lots to choose and the option of paying for a cooked breakfast.

The staff were extremely helpful and bent over to help us when our train was cancelled and we ended up arriving at the hotel well after check-in had closed. They made arrangements for a member of staff to let us in which just demonstrates the outstanding customer service they provide.

There is a shopping centre about 5 mins walk from the hotel. The pier is not too far as well - about 10 - 15 mins walk and if you are really keen on walking then you could easily walk to Gunwarf. There are maps at the reception area of the hotel.

Would definitely go back!!!

  • Stayed: June 2013, traveled as a couple
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Thank bepurple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded August 30, 2013

Thank you for such a comprehensive and thoughtful review, we really appreciate it. We always take care of our guests and it’s not a problem for us to stay later to check-in our guests. Do not hesitate to contact us next time you’re planning on coming to Portsmouth – it would be lovely to see you again!

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Reviewed June 27, 2013

This is a good little hotel on the Portsmouth coast, Southsea area. Chose to stay here while visiting Portsmouth based on the previous good reviews. Upon arrival we were shown to our room which was actually just across the street as the hotel is across two buildings. The room was pleasant and quite open. Being across in the other building is not a problem as was probably quieter as no staff and only a few other guests.

Parking can be a problem as the streets are narrow and full of residents and other hotel guests (plus other hotels). We had a space upon first arrival, though after going out in the evening, returned to find nowhere to park. The hotel did advise though that we could park in a next door car park, luckily there was one space left.

Breakfast in the morning was nice, continental was included but the cooked breakfast was at a supplement.

Overall the stay was good and we may visit the hotel again if returning to the area.

  • Stayed: June 2013, traveled as a couple
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Thank GazRoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded August 30, 2013

Thank you for taking a time to leave us a review. We are pleased you enjoyed your stay and found the hotel quiet and breakfast nice. We provide parking permits for our guests and we have a few off road parking spaces, so we glad you were able to park. Many thanks and we hope to see you again!

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Reviewed June 13, 2013

Had a lovely one night stay at The Florence House Hotel. Rooms are large, bright and decorated in a very tasteful style. Lots of well thought out little touches and a free, delicious Continental breakfast was included. Staff are very friendly and extremely accommodating. We will be back!

  • Stayed: June 2013
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Thank CNJ54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded August 30, 2013

Thank you very much for taking time to leave a review. It was nice to have you staying with us and we are looking forward to welcoming you again.
Many thanks and see you again!

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Reviewed June 9, 2013

As a frequent visitor to Southsea (we love it there) we now only stay at one of the Mercer Group of hotels. I believe Florence House was the first one they opened, and we stayed here last month. The staff across the four hotels all seem to be one big happy family, and all seem to genuinely want to do their very best for you. We never feel "awkward" asking for anything, and really appreciate the relaxed atmosphere.

If we arrive early on our first day – as we usually do – they always do their best to get our room ready as soon as possible (before the official check-in time). Of course, this can't always be done and they are always happy to store our luggage if we want to go back out again (perhaps after a nice cup of coffee!)

The rooms are comfortable and, importantly, quiet. The breakfast is delicious (particularly enjoy the smoked salmon with scrambled eggs on muffins) and there are a small selection of very good room service meals available in the evenings. There is also an option to dine at their restaurant located in one of their other hotels - we usually walk there, takes about 10 minutes along the sea-front, but I think they offer a free taxi ride if required. Again, great staff, very friendly, (and that includes the 2 chefs, who are very happy to "adapt" the menu to suit my fussy children and onion allergic wife!).

All in all, just like staying with family!

Room Tip: All of their rooms are different, and individually designed. Have a look around their website, and...
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  • Stayed: May 2013, traveled with family
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1  Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence House Hotel and Restaurant, responded to this reviewResponded November 3, 2013

Thank you for another lovely review of our hotel group! We will see you soon!

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Additional Information about Florence House Hotel and Restaurant

Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Location: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Business Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range: $88 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Florence House Hotel and Restaurant 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site Fine Dining Restaurant The Kitchen Southsea serving a stunning menu ideal for a special meal or a Boutique Gastro Pub The Florence Arms with a homecooked fresh menu, ales, ciders and fine wines. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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