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“Great Value Beautiful Hotel - 5*” 5 of 5 bubbles
Review of Florence House Hotel

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Florence House Hotel
Ranked #3 of 38 Hotels in Portsmouth
Certificate of Excellence
London
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Value Beautiful Hotel - 5*”
5 of 5 bubbles Reviewed October 15, 2012

I only stayed here for one night at the end of September - but loved the place.

Arrived quite late, just after 10pm and staff were still happy to make us a quick dinner with wine and show us to our rooms. I was in the attic room which was gorgeous. Huge bed, lounge area, lovely bathroom with roll top bath, the whole room was furnished really nicely.

Would defintely recommend.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank topcat27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFlorencehouse, Manager at Florence House Hotel, responded to this review, November 8, 2012
Thank you for your review, I'm glad we were able to prepare dinner for you when arriving late and you found the hotel suited your needs and was comfortable.

Best wishes

All at Florence House Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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671 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Perth, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 12, 2012

Actually had booked the sister hotel "Statton's" but received a phone call to say that we would be moved to Florence House and asked if that would be ok. I was assured that the standard was the same and that we would be in an upgraded room so I agreed. Great communication! Very helpful and friendly staff and warm welcome.....helped with parking etc. The hotel was spotlessly clean and comfortable and we enjoyed our stay. We had a lovely continental breakfast included but decided to pay extra for cooked breakfasts. Excellent quality food (ie fresh tomatoes and mushrooms and real butchers sausages and bacon...and reasonably priced) beautifully cooked and well presented. Would definitely stay here again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFlorencehouse, Manager at Florence House Hotel, responded to this review, November 8, 2012
Thank you for taking the time to leave a review for us. I'm glad we could offer you a room at Florence House (sister property to Stattons Hotel) in an upgraded room. We are very pleased you found the food of excellent quality and well presented - we take great pride in our food service.

We'd love to welcome you back in the future,

Kind regards

All at Florence House Boutique Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 12, 2012

We recently stayed with my inlaws as we had a trip planned around Nelsons ship etc the next day. I cant say enough good things about the hotel it was excellent. Rooms are so comfortable and decorated to a very high standard. If i ever go back to Portsmouth i know where i will be staying. The staff made us feel very welcome and the place is an absolute joy. Dont hesitate just book.

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lenny147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFlorencehouse, Manager at Florence House Hotel, responded to this review, November 8, 2012
Thanks for such a lovely review! I'm pleased you found the hotel a joy and we hope to see you again on a return visit to Portsmouth.

Best wishes

All at Florence House Boutique Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

I cannot say enough good things about this hotel, and Somerset House adjacent to it.

We booked out both hotels for our wedding, which took place at the weekend - the idea being that the groom's family stayed in Florence, while my side stayed in Somerset.

The rooms are beautifully decorated in both hotels and especially our master suite in Somerset (room 2). It is amazing - loads of space, massive bath and monsoon-style shower. It was perfect for a bride, with lots of room for my dress, bridesmaids and mother running about! Plus the hair and makeup team when they arrived could make use of the nice landing space between the three rooms on our floor.

Ellie the manager is amazing and the whole team just can't do enough for you. The cooked breakfast choice is good and really delicious, and the tray of breakfast they prepared for me on the wedding day itself was fantastic too.

We would highly recommend this hotel group for wedding parties, but also romantic getaways. The attention to details is so high you just can't do wrong.

Room Tip: Splurge on Room 2 in Somerset House Hotel if you can! Or room 2 or 3 in Florence are stunning too.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank HealthAngel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFlorencehouse, Manager at Florence House Hotel, responded to this review, October 10, 2012
Thank you so much for leaving us your review. We are thrilled we helped make your wedding day so special and that you enjoyed the wedding room, breakfast and hotel set-up.

We really hope your friends and family found the hotel enjoyable too and we hope to welcome you back for your wedding anniversary next year.

Best wishes

All at Florence House.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 2, 2012

Staff were most welcoming and helpful. Our stay was relaxing and the environment quiet. The room was pleasant and quite luxurious. Breakfast offered a good variety of choices and staff service was excellent. Happily recommend this hotel to others.

Stayed September 2012
Helpful?
Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFlorencehouse, Manager at Florence House Hotel, responded to this review, October 10, 2012
Thank you for your reccommendation! We are always pleased to find people found the hotel relaxing as this is most important to us.

We hope to see you again,

Kind regards

Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
97 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

We spent one night here visiting our student son for his birthday. It was really very good. The staff are a brilliant asset. We had a small problem in our room that was fixed out of hours. The cooked breakfast was great (memo to chef: the grapefruit segments were a bit past it). We shall return during our son's four years of studying for his degree.

Room Tip: We were in number 5 which was lovely but had no bathtub. This might have been because we only stayed...
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BGPLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFlorencehouse, Manager at Florence House Hotel, responded to this review, October 10, 2012
Thank you for your reveiw - we are always pleased to get positive comments about our staff who are our greatest asset. We are very pleased you enjoyed your overall stay with us.

We look forward to seeing you again over the next few years!

All at Florence House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed September 23, 2012

My husband, 7 month old daughter and I stayed at Florence House on 21 Sept. We were impressed with the high level of cleanliness, the stylish decor and the staff who were all exceptionally helpful, friendly and patient. It's a child friendly hotel accommodating us with a travel cot and high chair when needed. We booked through booking.com and suggest that you're sure which building you're in (if you need to know) as there are two, the main with reception, dining area where breakfast is served (we also ate a delicious evening meal there) and small lounge area, and the other building across the road where there are just the larger rooms. With a baby it was important for us to stay in the main building so we could sit downstairs with monitor after she was put to bed. The staff moved us to the main building straight away when I explained the issue but we did lose out on a few pounds because of the lack of clarity on booking.com. The building we were in was very secure and it's in a nice road close to the seafront, restaurants, attractions and shopping centre. A particularly lovely staff member helped us find a hotel for the night when our ferry was cancelled and they were fully booked. Had no problem connecting to the hotel wifi which was free.

Would definitely stay again when in Portsmouth :-)

Room Tip: Larger rooms with luxury big bath etc are in the building across the road, main building with recept...
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LondonDavina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanielFlorencehouse, Manager at Florence House Hotel, responded to this review, October 10, 2012
Thank you for your review, we are pleased you enjoyed your stay with us and we were able to move your room to ensure you were in Florence House. We are pleased you enjoyed the meal at the hotel also - a new introduction for us!

Thank you also for your compliment regarding Lizzie, one of our team, we are pleased we could find you somewhere else after your trouble with the ferries.

With many thanks

Ellie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Florence House Hotel

Property: Florence House Hotel
Address: 2 Malvern Road, Portsmouth PO5 2NA, England
Location: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#2 Business Hotel in Portsmouth
#2 Family Hotel in Portsmouth
#3 Luxury Hotel in Portsmouth
#4 Romantic Hotel in Portsmouth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Florence House Hotel 4*
Number of rooms: 6
Official Description (provided by the hotel):
The Florence House Hotel, part of The Mercer Collection, is a unique boutique style hotel. The intimate arrangement creates a friendly atmosphere. The hotel is housed in an Edwardian residence that has been restored to create a beautiful blend of old and new. We have seven rooms ranging from doubles, to superior doubles and suites. All of our rooms are completely different in style, and offer something to suit everyone whether your taste is contemporary, antique, or vintage French! We have an on-site A La Carte Restaurant The Kitchen Southsea and a Boutique Pub The Florence Arms. ... more   less 
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Also Known As:
Florence Hotel Portsmouth

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