Below I have reviewed this restaurant as being excellent and "just like being in Italy". The service used to be excellent and all staff very attentive especially the owner. We visited the restaurant atleast once a month for a treat and there was never a discussion on where we were going, we both just wanted to go to O sole Mio. The staff were friendly with the our two year old daughter and we even held our birthday meal for 26 here.
HOWEVER the service started to drop, one waiter in particular was never very attentive. One time we visited he sat talking to a group of young girls, on the table next to us, whilst we waited for our bill, which he had gone to get 25 minutes before!
The same waiter then served us a following time and we asked to sit outside, which was all set up ready, and he told us to find ourselves a table and he'd be out shortly. 20 minutes later we recieved a menu and because we always ordered the same we told him we were ready to order straight away. He took our order and we waited for 40 minutes for one portion of cheese garlic bread to arrive to our table. We then had to call him over to remove our plate because he kept walking past our table and not paying any attention to the fact we had finished the starter about 15 minutes ago!
Our mains then took a further 25 minutes to arrive at the table, mine was only average this time. (carbonara) and my partner who ordered the pizza mama mia had undercooked pizza.
Our mains were never removed from the table once we had asked for the bill, but left sitting with us for 45 minutes. My partner went into the restaurant on several occaions to ask for the bill, but the waiter was no where to be found and on one occasion my partner asked the chef to fine him. Finally we were given the bill but 15 minutes later we had still not seen him again and we wanted to pay with card. My partner walked in to the retaurant one more time and no one was there again, so we left the restaurant without paying the bill!
It's very unfortunate that the standards dropped from excellent to terrible in only a year. The owner had a very good buisness but when he was not there (pressuming a deserved day off or at the other restaurant in cowplain) the staff let this place down massively.. for this the restaurant has lost our frequent buisness as we have not returned since.
I know I am reviewing quite a while after my visit, but i thought I best update my previous review so people have an up to date account of the restaurants they wish to visit.