We booked online for two rooms 3 days before getting there but on the morning itself , we checked price and it went whizzing down so we cancelled and re-booked the rooms (you can do that before 4pm) , saving us more than £75 each room. Prices are always more expensive during half term holidays and also whizzing up over weekend, so worth checking prices .
Well located, coming by train it is a short taxi ride from Portsmouth central (less than £4 taxi fare ) or walking around 15mn from Gunwharf Shopping Centre and also Ferry Terminal for Isle of Wight. The building itself is rather plain brick but large breakfast /diner room and Starbuck chain coffee shop on ground floor to reception.Rooms are small but comfy and modernised, very clean , coffee/tea facilities/flat screen TV but no fridge or safe.
Swimming pool is small with separate sauna and steam room - very adequate if visiting with family or winding down - It does accept membership from outside so could be busy at times.
Breakfast was good but very busy. Although I must say that on the 2 days I stayed there, the pastries were finished 45 mn before end of breakfast time and not replaced, the hot dishes such as scrambles, sausages, beans, there was always something missing or running out of ...needed to be refilled.
On the two occasions we had breakfast it was definitively understaffed as we waited over 10 mn for a table and there were 25 people in the queue. Staff in restaurant were polite and considerate , very busy but we did not have our tea served as requested after 25mn waiting at the table . We decided to have tea in our room. Clearly a serious management issue for allocating staff - why not using self service tea pot and tea bags/coffee ? All we need is hot water, a mug and tea bags !!! Same with the reception area, just in front the reception there could be room for some armchairs when awaiting for taxi or to get served on busy day ... I felt like loitering the reception area when it was busy , just standing there... People are standing there, are they going ? Are they queuing for reception ? Are they waiting for someone ?The Star bucks had tables too but there were at times full of dishes and breakfast clearing . The lifts also were pretty busy at times especially breakfast time - Only 2 people with luggage could fit in the two lifts . Car park seems to be very busy .
At the end, I did like the hotel and its location, the rooms were adequate but this hotel can't cope with being full. Management needs to improve and make some changes. If I find another hotel withing the same range of price, I would go elsewhere.
- Official Description (provided by the hotel):
- Located near the seafront in Portsmouth in the heart of Hampshire within easy access of the M27 MotorwayOnly a five minute walk from Old Portsmouth where you can spend a nautical day discovering the famous Historic Dockyard and ships HMS Victory, HMS Warrior and the Mary RoseThe leisure and shopping destination Gunwharf Quays near the Spinnaker Tower is set on the waterfront and minutes from the hotel with designer label stores, cinema, bowling alley, comedy club and numerous bars and restaurants. Port Solent is one of the south coast s most impressive marinas with shops, restaurants, bars and a cinemaThe hotel consists of 165 en-suite fully air conditioned bedrooms, Spirit Health Club, Academy Conference Centre, Restaurant, Bar and Lounge AreaThe excellent accommodation has all the comforts you would expect from a first class hotel including interactive TV's with movies and Play Station Games and high speed internet accessThe facilities include Restaurant, 24 hour Room Service, Lounge and Bar Area and complimentary use for residents of the Spirit Health Club with gym, indoor pool, Jacuzzi and sauna. The hotel has 9 conference and training rooms and can accommodate from 2-150 delegates in the fully air-conditioned Academy Conference Centre with wireless internet access and all day tea and Starbucks coffee. Accessible & Family Rooms available. Kids Stay & Eat Free (terms and conditions apply)The hotel has limited onsite parking but can supply permits for in house guest for the ample parking surrounding hotel. ... more less
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- Also Known As:
- Holiday Inn Portsmouth Hotel Portsmouth
- Portsmouth Holiday Inn