Hotel was very nice and we had a lovely room. However there was NO BAR! I booked by telephone and told the receptionist that it was a birthday treat ( 23rd) for my partner and as he likes a pint I specifically asked if there was a bar and was told yes, I was not told it would be closed! We do not stay in hotels with no bar! This very much spoilt our stay as we love to roam an area and come back and forth to a hotel bar for drink, tea/ coffee relax etc etc. We were able to get a drink but had to ask the lady in reception, who got it for us.We didn't feel we could ask her for another so we went out when we didn't really want to. We paid a considerable amount for this stay were not even offered any reduction or compensated at all for wrong information or for the inconvenience.
Also the Wi Fi switched off at 11.30pm...and we were unable to reconnect until the following morning. Is this usual? If so we were not advised of this either!
Unlikely we will book here again as obviously staff are not honest with information when booking so we could not be certain that the next time we would get what we booked for!
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- Also Known As:
- Seacrest Hotel Portsmouth
- Minotel Portsmouth