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Portsmouth Marriott Hotel
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Reviews (1,331)
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829 - 834 of 1,331 reviews
Reviewed January 20, 2014

My mother booked this hotel for her 60th birthday to celebrate with all the family 7 adults and 11 children! - so it included 7 bedrooms book for dinner bed and breakfast.
On arrival the reception staff were helpful, the rooms were lovely, ours over looked the restaurant from the 1st floor. They were clean and well presented. All our rooms where down the same corridor which was nice.
The pool was a bit small for the size of the hotel but the children enjoyed it - other than being told off for the noise volume from the bar area - They are children playing in a pool. The echos were not the fault of the children having fun but the "miserable" people in the bar. I will add they were not actually that noisy!
The first nights meal was good but the saturday night was fantastic thenks to CAROLINE the waitress that went above and beyond her postiton making it a very enjoyable celebration... THEN Sunday evening was awful!!! The staff had informed us that they were going to be cover as they had their late christmas party.
The staff that covered didnt know the menu (which was there excuse for such poor service!) We had informed them when seating that a few of us would need to leave fairly promptly after eating. An hour after being seated our starters finally arrived with exception to my mothers who had been forgotten about! It then took then another half hour to clear the plates and bring out the main. At this point it was 8.30 (we booked the table for 6.30) and my family needed to leave to travel back. All we had from the lady "in charge" that night was she apologised but she was making the best out of the situation of covering an unfamiliar resturant!
I would like to thank the staff for their efforts but feel let down by the final nights experience

  • Stayed: January 2014, traveled with family
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Thank Joanna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PompeyGM, General Manager at Portsmouth Marriott Hotel, responded to this reviewResponded January 23, 2014

Dear Guest,

Thank you for staying at our hotel over the weekend and we will also be in contact with your mother soon. We just have to investigate one more thing from Sunday Night.
We apologise for the inconvenience and the disappointment this farewell dinner caused.
I heard you had a great weekend, but this was unfortunate. Caroline has been thanked for her great service the evening before.
The supervisor in charge that night used to work for us before and now works at the Meon Valley, she know our hotel well. Also 2 of our own chefs were in the kitchen and stayed behind to look after all the restaurant guests. That evening we organised our own Christmas party and received help from a sister hotel. We will review the evening as a team and see what happeded in details and what we could have done better.
Thank you again for your feedback and we will discuss the rest with your mother.

best regards,

BJ Schreuder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

Typical of a large hotel chain it has all the facilities that you may need on a short stay, but there is very little character i.e. large, clean and soulless. Good Location for central Portsmouth and its surrounding area. We were there just before Christmas and party season was in full swing with 2 parties the first night and 1 the second - if you want quiet night get a room as high as possible, and hopefully no drunk is banging doors etc at 2 am. (that's when the 'ballrooms' shut!). Do not expect fine dining in the restaurant, it is average but wholesome. The Bar is quaint, but as always pricey

  • Stayed: December 2013, traveled on business
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Thank Reggub321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PompeyGM, General Manager at Portsmouth Marriott Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

Thank you for staying with us and I am sorry for the noise from the Christmas parties. We try to keep the noise down and keep all the guests on the same floor, but sometimes the party guests are a bit loud and we can ask them to keep it down, when they go to sleep and we monitor the guest floors.
I am sorry you did not rate our food that well. We have received a one AA Rosette for the quality for our food the last 3 years and in general this is very well received.
We hope to see you again soon and perhaps you can give the restaurant another chance and perhaps then you can see the quality we serve.

Best regards,

BJ Schreuder
General Manager

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Reviewed January 14, 2014

Wonderful week end. Went to celebrate our anniversary. Dinner on second night very good. All went well except on the second night woken up at 2.20am due to fire alarm going off. Had to go down 6 flights of stairs to the lobby . It was a false alarm but had no sleep after it !.

  • Stayed: January 2014, traveled with family
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Thank t w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PompeyGM, General Manager at Portsmouth Marriott Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

Thank you for staying with us and we apologise for any inconvenience with the fire alarms. Unfortunately some younger guests thought if was funny to break the glass on fire alarms in the corridor. This has caused severe nuisance and is dangerous. We have contacted the organiser of that function to report back.

We hope to see you again soon.

Best regards,

BJ Schreuder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2014

For a large chain hotel with all the facilities you need its fine. So its a conference hotel really but I did not feel uncomfortable as a sole traveller. The pool and gym area are by the main bar and restaurant but screened off. The room was quite large and clean. There is plenty of parking.

  • Stayed: January 2014, traveled on business
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Thank Turnthepageover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PompeyGM, General Manager at Portsmouth Marriott Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

Thank you for your great comment and please come again soon !!

Best regards,

BJ Schreuder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

The rooms at this hotel are amazing and so comfy,really luxurious modern and fabulous breakfast.i have hosted our Christmas parties here for the last five years and they are truly excellent.julia is a great organiser and helps meet all your requirements.we had 100 guests in the heritage suite and were served a perfect meal followed by a band,the best place to hold your functions.i have also been to weddings and christenings here and again first class service and food.highly recommend this hotel.it also has a lovely pool and facilities.

  • Stayed: December 2013, traveled with friends
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Thank chatsworthpalace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PompeyGM, General Manager at Portsmouth Marriott Hotel, responded to this reviewResponded January 20, 2014

Dear Guest,

Wow, what great feedback, Thank Youand I am pleased that you enjoyed it again this year.
I will pass on your comments to Julia, she is a great asset to our company.

We hope to see you again soon,

Best regards,

BJ Schreuder
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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