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“Wipe your feet on the way out!”
Review of Palm Hotel

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Palm Hotel
Dorset
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wipe your feet on the way out!”
Reviewed August 30, 2010

It was our own fault, we booked this place in a rush and with all other hotels fully booked, without reading the other reviews on this site...Big mistake!

How bad could it possibly be? The building itself was once a true beauty in a great location, but it has been left to fade into a tired if not ever so slightly run down exterior, it is crying out for investment on a grand scale to bring the interior as well as exterior back to its former glory.
On entering the reception we are greeted with the dirtiest carpet I have ever had the misfortune to walk on, The tacky reception 'desk' is manned by a sultry gentleman who demands payment (before you have the chance to see the room and run!), the central staircase which should be the gateway to the grand victorian interior is a chipped metal railing painted in mint green, our first floor rooms were found down two dark corridors with old metal beds leaning up against the stained walls. We had booked a family room for 2 adults and 2 children and were given a triple and a single room. The triple room on first impressions looks basic but adequate considering the cost, however the single room next door was horrific, there was a not unsubstantial science experiment taking place on the carpets which at a guess was once a pale beige but which is now so stained with dark brown marks of unknown origin, it is hard to make out the original colour. The bed was a tiny single with grubby looking sheets and the whole room smelt of something not yet dead, but close to it. We didn't dare sleep in this 'cell' of a room but instead all crammed into the larger triple room. This larger room was just that...Larger, that is all it had going for it. The walls were cracked, the ceiling stained along with the carpet in several places. the furniture is old and broken, there was graffiti left by a previous lucky resident over the bedside table. The wardrobe doors had broken handles, the bathroom door had been kicked in, the loo roll holder was hanging off the wall, and was stained with a very dubious dried brown smudge (I know...try not to think about it!), there was a wad of toilet paper stuffed behind the pedistal of the sink, which had been there for quite some time by the look of it, finally and reassuringly (!) the fire alarm/smoke detector had been covered over with a plastic bag- incase its being activated during a fire would disturb a good nights sleep???

What more could we possibly expect for just £55 a night? At very least i would expect a basic level of cleanliness, and a safe environment in which to sleep, neither of which are available at this hotel, and the guest is left, on checking out, with the overwhelming need to have a good wash!
Any plus sides to this hotel? Yes...Leaving!

  • Stayed August 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank ScoobyBaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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24 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Any
English first
Rocky Point, New York
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed July 26, 2010

When my parents came to stay I wanted them to have a wonderful stay. I checked the hotel room before I booked them in. The room they showed me looked acceptable. When my parents arrived the room they were given was horrible. There were no towels, I had to go and get them and they were shredded bleached and old. There were no cups in the bathroom and the bathroom light was broken. The chairs had very little upholstery and they did not bother to cover them with even a throw or blanket. It was a case of misrepresentation and my father repeatedly asked to settle the bill finally they did and forgot to charge a night. We thought atleast that's compensation for the amount of distress they went through to add to the terrible breakfast in the morning. Then my father gave them the keys, asking if there was anything else then went back to his room to get the luggage. Then a different reception said they still owed for a night, I said there is no way with that amount of stuff they pulled that we would pay it but myf ather insisted out of honesty even though they made the mistake and didn't clean the room once out of the four nights he stayed. I would warn anyone against even going near the reception let alone staying in this hotel.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank calphurnia7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Portsmouth hotels

Windsor, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 4, 2010

Hotel looks welcoming from the outside. When the doors are opened you are greeted by dirty carpets, (hadn't seen a hoover in months), rusted metal staircase, (similar to a very run down council estate building block) and delapitated reception desk, (which also doubled as a taxi call centre), a coffin sized run down lift to all floors and no one at reception to greet you on arrival. Corridors are dark and the wooden staircases leading to the rooms were falling apart and unsafe. There is a very strong smell of curry. Once inside the room, there were punched fist holes in the furniture, which gave a very unsafe atmosphere to the whole place. The on suite bathroom was filthy, (mouldy walls/tiles and bath surround and generally run down and dirty). However, the bedroom view was lovely! Unfortunately this wasn't enough to make us want to stay for the night and asked for a refund on our deposit. After alot of phone calls by the staff to someone speaking another language, a refund was made after 2 attempts with the card machine. We checked into a local premier inn, with relief.

  • Stayed July 2009, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LAdance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 8, 2009

This hotel in Southsea is actually pretty big and although the bar no longer opens it is very nice inside with some majestic looking furniture in the reception / bar area. The rooms are of a good size and although they are not tarted up to the max they are clean spacious and comfortable. It is a bit of a walk to the rides etc on the main stretch but that is also good as it is nice and quiet when you go to bed. There is sufficient parking to the front of the property and should you not find a space they will let you park out the back :) The breakfast was fantastic and we paid £55 for one room with double and single bed (our little ones top and tailed) along with full cooked breakfast which was delicious - I dont think you could find a fairer priced hotel than that on a Saturday night! The main stretch of Southsea clubs and pubs is a 10 minute walk away down the road and turn right so this is in good position for both families and clubbers alike. Well worth a visit!

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lipanage84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn NY
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 10, 2009

This hotel, frayed but still serviceable, is a good value in Plymouth. The location is pleasant, looking out on the park and harbor, and breakfast was tasty. But it is best for travelers with a car, since it is a distance from the central tourist attractions. We found it in easy walking distance from the theatre and the WWII museum.

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MCTWSF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palm Hotel

Property: Palm Hotel
Address: 38-39 Clarence Parade | Southsea, Portsmouth PO5 2ER, England (Formerly Saville Hotel)
Location: United Kingdom > England > Hampshire > Portsmouth
Hotel Style:
Ranked #9 of 13 Specialty Lodging in Portsmouth
Number of rooms: 44

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