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“It was just awful!”
Review of Las Iguanas

Las Iguanas
Ranked #33 of 697 Restaurants in Portsmouth
Certificate of Excellence
Price range: $7 - $22
Cuisines: Brazilian, South American, Central American
More restaurant details
Restaurant details
Good for: Large groups, Romantic, Bar scene, Families with children, Special occasions
Dining options: Dinner, Lunch, Late Night, Breakfast, Reservations
Reviewed June 9, 2013 via mobile

initial impressions were not good - walking to the door it was clear that the outside seating area had been well used during the earlier part of the day - the furniture was askew, the full ashtrays spilled onto the pools of beer still covering the tables and the ground was strews with an array of debris.

Inside, it was busy but not full by any means. Three people were working behind the bar none of whom seemed able to keep track of "who's next?" and so we were overlooked for about 10 minutes while others who'd come to the bar after us were served. We were struck by the number of loud drunks at the bar all of whom were jostling for position oblivious to the presence of other people.

Given the weather and the fact that there were lots of free tables I asked if we could be seated a little early (we were 20 minutes early) and was told that this wouldn't be possible and asked to come back at 9.

With no chairs free inside we put our coats back on and went out into the dirty outside area. It wasn't pleasant and again populated by those who'd clearly taken advantage of the cheap drinks being served throughout the day.

At 9 we went back inside and were led past the numerous still empty tables and seated at one nearest to the toilets. The table next to us was dirty.

We were ignored for about 20 minutes and then approached for our drinks order. Drinks took about 10 minutes to arrive and were
provided by a different member of staff to that who'd taken the order.
Throughout our evening service was sloppy and erratic. We must have had 3 or 4 different waiters and each course came missing something ordered.

At one point a member of staff came to clean the table next to us but gave up half way through and we were left with a still dirty table but with the addition of a dirty cloth and a bottle of detergent.
We'll never go back again.

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Thank Mustar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katrina60, Owner at Las Iguanas, responded to this reviewResponded June 11, 2013

Thank you for letting us know about your visit last weekend. It sounds as though we have let you down and I would like to assure you that this doesn't represent our usual standards as I'm sure you can see from our other reviews and the fact that we hold the TripAdvisor Certificate of Excellence award at Gunwharf Quays, putting us in the top 10% of all restaurants worldwide. I would really like to put you in touch with our area manager to discuss your visit further and I will send you a message to arrange contact details.
Lucy- Las Iguanas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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684 - 688 of 830 reviews

Reviewed June 6, 2013

Visited Las Iguanas when my friend came to stay a couple of weeks ago. Have been here before and find the Lunch time menu very good value. We opted for lunch and a glass of wine. Mine was a vegetarian dish, a kind of burger made of black bean paste and butternut squash in a bun. Delicious.The wine was a 175mil glass nicely chilled all for under ten pounds. We weren't hurried and enjoyed the lunch. Great for a good catch up place.

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Thank evelynenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2013

Addicting! Great drinks with a good happy hour prices. Definitely a place to meet friends and share some awesome tapas with a Central/South American twist. Great atmosphere and staff is friendly!

Thank parkerpr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

there was 5 of us that ate here and not one of us can say any thing wrong with what we had also there was a 2 for 1 on cocktails which is always enjoyable

Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 25, 2013

8pm table for 4 friends aged 30-50 on a Saturday night. Restaurant heaving, buzzing atmosphere, strong menu, even stronger cocktail list!, top tasty food, excellent attentive service from Sophie (A.K.A Rod...ask her...) and an excellent time was had by all! Highly recommend!

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Thank nataliastefanos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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