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“most uncomfortable stay”

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Hotel ibis budget Portsmouth
Ranked #19 of 38 Hotels in Portsmouth
GreenLeadersSilver level
Durham, United Kingdom
1 review
“most uncomfortable stay”
Reviewed October 11, 2013

booked for 2 days with my grown up family as my son was returning from deployment in the gulf and my family wanted to budget their money, for the price you pay you cant expect too much but hotel was very clean and staff were efficient however not the most welcoming. The hotel had most things you would expect for the price you pay however after a six hour drive all we wanted was a good nights sleep, unfortunatley the mattress was rock hard and the one pillow was very flat, it was impossible to get any sleep at all so we we were all dead on our feet the following morning and not in the best of spirits, If we had a comfortable bed which is what most people want I would of given a big thumbs up for the concept of Ibis budget Portsmouth, however feelilng very disappointed and would not recommend

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBudgetPortsmouth, Management Team at Hotel ibis budget Portsmouth, responded to this review, October 19, 2013
Thank you for taking the time to write a review.

It is unfortunate that the firmness of the mattress was not to your taste. Your comments have been noted and will be taken under advisement.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Woking
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 11, 2013

Good hotel, very handy for the train station, close to lots of restaurants and the town centre. The staff are very friendly, limited amenities, just a few bars of soap, take your own shampoo, no kettle in the rooms but refreshments available downstairs. Didn't make it downstairs in time for breakfast due to the late night, check out at noon is also a nice touch.

Stayed October 2013, traveled solo
Helpful?
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBudgetPortsmouth, Management Team at Hotel ibis budget Portsmouth, responded to this review, October 19, 2013
Thank you for taking the time to write a review.

We were pleased to read that your experience at the Ibis Budget Portsmouth was a positive one. We hope that you will stay with us again soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippenham
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 9, 2013

Generally very good in all respects - cleanliness, decor, shower, TV, free internet, room size, towels, etc but no tea/coffee in room (£1.50 a cup from reception), uncomfortable mattress and limited parking but plenty across the road in the B and Q car park (if you trust your car there overnight).

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Richard190801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBudgetPortsmouth, Management Team at Hotel ibis budget Portsmouth, responded to this review, October 10, 2013
Thank you for taking the time to write a review.

We are pleased to read that you found your stay to be a generally good experience and hope that you will stay with us again in future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Llanrhaeadr YC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2013

My son and I booked for two nights in a triple room. He had the double bed and I took the bunk bed. The rooms were spotless. Bedding nice and laundered and the shower lovely and hot. I particularly liked the fact that you can open the window, so many hotels these days are "sealed". The lady on reception (I think her name was Yvette) was brilliant. We wanted directions to a pub we were meeting friends in and she found out its location and even marked up a map for us.

This hotel is basic but I would recommend it if all you want is a bed and a shower. Good value for the money.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBudgetPortsmouth, Management Team at Hotel ibis budget Portsmouth, responded to this review, October 10, 2013
Thank you for taking the time to write a review.

We were pleased to read that you enjoyed your stay with us. I will pass your compliments to Yvette and thank you for your kind words on her behalf.

We hope to welcome you back again soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
58 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 4, 2013

Stayed there a couple of nights on our trip to Isle of Wight. My wife liked the hotel, because she likes firm bed mattress and it was perfectly that. The hotel was clean, very basic and compact room type but serves the purpose. The reception staff was really helpful, checkin took literally a couple of minutes. We also asked for extra pillow etc., which were made available immediately. The parking is also free, however there are only a limited number of spaces in the hotel car park but you can use the retail park just opposite the hotel. The shower was great, with excellent water pressure. However the air con did not work and it was blowing just hot air, and there was not much of a ventilation in the room, therefore it was hot even for a October night!
The buffet breakfast was with limited choice therefore did not try that, instead had Macdonalds breakfast which is just opposite the hotel, so overall good location. There is also a LIDL within the walking distance, so if you need anything other supermarket stuff, you have that!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ash K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisBudgetPortsmouth, Management Team at Hotel ibis budget Portsmouth, responded to this review, October 10, 2013
Thank you for taking the time to write a review.

We were pleased to read that your stay at the hotel left you satisfied and hope that you will stay with us again soon.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ibis budget Portsmouth

Property: Hotel ibis budget Portsmouth
Address: Unit 4 The Pompey Centre Fratton Way | Fratton Way, Portsmouth PO4 8SL, England (Formerly Etap Hotel Portsmouth)
Phone Number:
Location: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Business Center with Internet Access Free Parking
Hotel Style:
#2 Green Hotel in Portsmouth
#3 Best Value Hotel in Portsmouth
Price Range (Based on Average Rates): $
Hotel Class:2 star — Hotel ibis budget Portsmouth 2*
Number of rooms: 120
Official Description (provided by the hotel):
WAQAS BIN TAHIR, the manager of the Hotel ibis budget Portsmouth hotel, would like to welcome you. Hotel ibis budget Portsmouth is a low-cost hotel situated in Fratton, 5 minutes walking distance of Fratton Train Station, close to Pompey FC, Portsmouth City Centre. Great proximity to the beach, shopping and nightlife of the town. All 120 guest rooms are 100% non-smoking and has en-suite shower, air cooling as well as flat screen TV with Freeview. As much as you can eat continental breakfast buffet is served every morning at £5.50. Free Wi-Fi available for all guests. Free offsite parking at B&Q opposite the hotel (permit is required from reception). Limited onsite parking on first come first serve basis. Ferry Terminals, Gunwharf, Guildhall, Spinnaker Tower, D-Day Museum and Historic Dockyards are 10 minutes away by car or taxi for those who would like to explore beautiful Portsmouth. ... more   less 
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Also Known As:
Etap Portsmouth

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