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“The BEST place to stay in Portsmouth” 5 of 5 bubbles
Review of The Clarence Hotel

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The Clarence Hotel
Ranked #2 of 38 Hotels in Portsmouth
Certificate of Excellence
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“The BEST place to stay in Portsmouth”
5 of 5 bubbles Reviewed December 6, 2013 via mobile

I have stayed in lots of hotels in Portsmouth and this is the best in every aspect. Fabulous warm welcome and complimentary drink on arrival. Service is probably the best we have ever experienced and the breakfast, superb. A real little gem. If only more hotel's had the same manners and courtesy. Well done. We will be back soon!

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank SGRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeatTheClarence, Owner at The Clarence Hotel, responded to this review, December 8, 2013
Thank you for your lovely review and it was wonderful to hear that you found our hotel to be of a high standard. We strive to continue to offer our guests and future guests the very best of service and hospitality.

We hope to be able to welcome you back again next year.

Warmest wishes for the festive season

Jenny & Mark Brunning
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,071 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (258)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Portsmouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 2, 2013

Upon arrival the staff took our luggage to our room while we sat in the bar for our complimentary drink following our wedding day.
Andy the bar man/night porter was extremely friendly, infancy we chatted to him for a good hour or so which made us feel very welcome.
The room was gorgeous, better than expectated. Heated flooring in the bathroom and a free standing bath in the bedroom. The decor was very contempory yet classic and elegant. The only small improvement we would have liked was a mini bar fridge in the room but there was room service so not too much of an issue. Breakfast was of very high standard as was the service. A definite recommend for honeymooners on the wedding night and we will definitely be staying again in the future.
Also the staff, all of whom were very tentive and all knew we were the newly weds was a very warming touch. Overall we were very impressed that it was a b&b and not a mainstream hotel. You can see why The Clarence is top rated in Portsmouth.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jenna C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeatTheClarence, Owner at The Clarence Hotel, responded to this review, December 8, 2013
Dear Jenna,

Thank you for posting a lovely review and it was our pleasure to be able to welcome you to "The Clarence" on such a special day in both your lives. It was great that you enjoyed your stay with us and hopefully will be able to welcome you back for your 1st Anniversary.

Hope the dogs didn't miss you too much!

Have a great Christmas and New Year.

Jenny, Mark and All the staff at The Clarence
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 2, 2013

The staff are very welcoming and genuinely nice. It made for a relaxing break. The room was amazing and very clean. The hotel is located a walk away from town centre, sea front and museums. The staff were very helpful with helping us locate places on our first time to Portsmouth. Even providing a map of the area. Overall a perfect place to stay.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Adrian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeatTheClarence, Owner at The Clarence Hotel, responded to this review, December 8, 2013
Thank you for your recent glowing review of our beautiful hotel. All the staff work extremely hard and when they read reviews like yours it makes it all worthwhile.

Thank you once again and we all hope to be able to welcome you back again next year.

Merry Christmas from all at "The Clarence"

Jenny Brunning
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 1, 2013 via mobile

We have just returned from our short winter break at this hotel,having decided to stay there,after reading the excellent reviews from previous guests.We were not disappointed and will return again.We were welcomed by the lovely Lee,who took care of all our needs and took us to our beautiful room! Everything at The Clarence is of a high standard.The breakfast was so good we didn't eat all day! We had a wonderful day at the Christmas Market in the Historic Dockyard and although it is a good walk away,the Taxi's are reasonably priced.The Hotel is in a quiet area but within good walking distance of good restaurants.We ate at Sappranos as recommended and had an excellent meal,but you do need to book as it was very busy and they were turning people away!
We love Portsmouth and have visited it 3 times,but we still have lots more to see and hope to return to The Clarence.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeatTheClarence, Owner at The Clarence Hotel, responded to this review, December 8, 2013
Thank you for your lovely review and it was a pleasure looking after you whilst you were in Portsmouth enjoying the Festival of Christmas weekend. It is always great to hear that guests love to come back to Portsmouth as it has so much to offer.

We would love to be able to welcome you back again sometime in the future and in the meantime have a wonderful Christmas.

Warmest Wishes

Jenny Brunning
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed December 1, 2013

Lovely hotel with very good staff and service, only downer was our room was quite noisy and we lost out on our precious lay in as was woken by water noise and boiler type noise as well. We would still return but ask for a different room.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Minihexi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeatTheClarence, Owner at The Clarence Hotel, responded to this review, December 8, 2013
Thank you for your review and comments. Sorry that you experienced a little noise in the morning and hopefully this didn't spoil your overall experience.

We hope to welcome you back again soon.

Merry Christmas to you both.

Jenny Brunning
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

This beautiful hotel is literally on my doorstep being a Portsmouth resident! I was treated to a night in the Luella Cherry room as a birthday gift from my sister. The Clarence is truly truly stunning. Beautiful rooms - each individually decorated I believe - with a warm, friendly and attentive service. Our room had a huge spa bath which was a real treat and the complimentary drink on arrival was most welcome! Breakfast was outstanding - everything catered for and nothing is too much trouble. I would wholeheartedly recommend The Clarence as THE place to stay in Portsmouth. Jenny and Mark should be rightly proud of what they have created here. A wonderful stay and here's to many more stays there!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Suzanne Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeatTheClarence, General Manager at The Clarence Hotel, responded to this review, November 26, 2013
Dear Suzanne,
Thank you for your lovely review, I'm delighted you enjoyed your stay with us. Even though you're a local it's always nice to have a night away from home and a Birthday is a great excuse! We are looking forward to welcoming you back, maybe to try another one of our unique rooms?
Kind Regards,
Paula.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 23, 2013 via mobile

Great place to stay with really good customer service. Mentioned I prefer skimmed milk in tea and they had some for the next morning for me. Close to a wonderful restaurant as well. Definitely recommend.

Stayed November 2013, traveled with friends
Helpful?
1 Thank kentshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OfficeatTheClarence, General Manager at The Clarence Hotel, responded to this review, November 26, 2013
Thank you for your lovely review of your recent stay here at The Clarence. I am delighted you would recommend us, and we hope to be able to welcome you back again soon.
Kind Regards, Paula.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Clarence Hotel

Property: The Clarence Hotel
Address: Clarence Road, Portsmouth PO5 2LQ, England
Location: United Kingdom > England > Hampshire > Portsmouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
#1 Romantic Hotel in Portsmouth
#2 Luxury Hotel in Portsmouth
#3 Business Hotel in Portsmouth
#11 Family Hotel in Portsmouth
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Clarence Hotel 4*
Number of rooms: 8
Official Description (provided by the hotel):
The Clarence is Portsmouth and Southsea's multi award-winning adults only luxury boutique hotel. This Edwardian residence has been stylishly converted to offer well designed and individually styled rooms with luxury bathrooms. All rooms offer Air-conditioning, King-sized bed & Wi-Fi. Perfectly situated just 5 mins away from all major attractions and just a few hundred yards from the seafront, The Clarence is the ideal place to stay whether it be for Business or that well earned break. The Clarence also offers guests in-room health and beauty treatments ... more   less 
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Also Known As:
Clarence Hotel Portsmouth

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