We received a cold welcome to this hotel. The lady on the reception was rude and made me feel very awkward upon arrival. The bedroom was small with stained carpets. Every noise could be heard from outside which resulted in a sleepless night. When checking out the lady was again very rude, with no manners and didn't ask about our stay at all. I have never felt so unwelcome. We couldn't wait to leave.
Overall: - Negatives - extremely poor customer service - noisy room.
Positives - good shower, nice breakfast, good location.
- Official Description (provided by the hotel):
- The Imperial Hotel is situated in the centre of the Cotswold town of Stroud amidst beautiful countryside views. Recently renovated with bright, modern furnishing, The Imperial Hotel was once a coaching inn and was built over 300 years ago. It still retains many period features throughout the hotel. All 23 rooms at The Imperial Hotel feature private en suite bathrooms, TVs, hairdryers, and tea and coffee-making facilities. Full English breakfasts are available to guests each morning. The Imperial Hotel Thai Royal Orchid Restaurant serves a traditional Thai menu. The hotel also offers a range of wines, real ales and single malt whiskies. A traditional afternoon tea is served every day from 12:00 until 5:00 pm. Pre-booking and pre-payment is essential. There is a spacious 3 bedroom apartment for hire in the premises. Stroud is situated in the Cotswolds surrounded by beautiful countryside, rivers, streams and wooded valleys. Stroud Railway Station is immediately next to The Imperial, and the nearby M4 motorway is easily accessible. ... more less
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- Also Known As:
- Imperial Hotel Stroud