I did not stay at the hotel, but visited the restaurant to see if the food selection was suitable for my aging parents. Because they have difficulty walking, they stayed in my car in the car park across the road while I reviewed the menu. On finding they did not have suitable food selections, I asked the barman for the code to exit the car park, which has a barrier to prevent cars leaving. He refused to give me the code unless I paid 2.50 pounds parking fee, or bought something from the bar. I politely explained that I had been in the car park for 5 minutes in order to check the restaurant menu, which was not suitable for my parents. He refused to give me the code unless I paid - basically keeping my car hostage! Rather than causing a scene (my parents were waiting) I purchased a beer as that was cheaper than paying 2.50. I got the code and left. Frankly, this was some of the worst customer relations I have ever seen.
- Official Description (provided by the hotel):
- The Unicorn is a beautiful Grade II listed building, in picturesque Stow- on-the-Wold which is famous for its charming honeyed stone buildings, antique shops and fine restaurants. Situated in the heart of the Cotswolds, the Unicorn has recently been fully refurbished with 9 large, Luxury Apart Hotel Suites, each with a kitchen with granite work tops and Bosch appliances, spacious living room and dining area. All bedrooms have ensuite bathrooms. The Unicorn's pub and restaurant are still under going refurbishment but our new apartsuites are ideal for your stay in the Cotswolds. The manager is available to provide cleaning and linen change throughout your stay. ... more less
- Reservation Options:
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- Also Known As:
- The Unicorn Hotel Stow-On-The-Wold, Cotswolds