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“Lovely Hotel - Home from Home” 4 of 5 bubbles
Review of The Fleece at Cirencester

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The Fleece at Cirencester
Ranked #4 of 8 Hotels in Cirencester
Manchester, United Kingdom
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Lovely Hotel - Home from Home”
4 of 5 bubbles Reviewed January 10, 2013

This is a great place for a stop over - I usually stop there on business and the overall experience is a good one. Although the food is great, the atmosphere is very personal and like being at home and the staff always happy to help all of the rooms whilst being well decorated and nicely done out, some of them are not very comfy, either the bed is not very inviting or there is too much outside noise and on my last stay too much noise from a couple of other rooms.

That said overall, I love this place and would stay again and on my last stay Chrissy who checked me in, showed me my room and then made me welcome for breakfast deserves a pat on the back, she is a great ambassador for the hotel, thanks Chrissy.

Room Tip: Rooms 5 and 6 were very noisy from outside and in the rooms at the top of the first flight of stairs...
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  • Stayed January 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChrisDoranPhoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Rebecca Smith - Manager at The Fleece at Cirencester, responded to this review, January 16, 2013
Thank you so much for your feedback, and I’m really pleased The Fleece offers a home from home for you, the team all work really hard to make sure our guests are well looked after, and I have given Chrissy the pat on the back she definitely deserves!
I hope we can welcome you back to The Fleece soon.

Best regards,
Rebecca Smith, Manager at The Fleece and all the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (148)
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English first
Auchterarder
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 bubbles Reviewed January 9, 2013

We stayed at The Fleece Christmas 2011 when plans were afoot to refurbish the Restaurant in 2012. It was with eager anticipation we returned again for two nights over Christmas only to find not only had the Hotel changed ownership during the year but the so called "Refurbishment" had totally trashed the place! Gone was the Reception desk, you now have to check in at the bar (once you have managed to find it). All the carpets have been ripped up in the lounge and bar area leaving it all floorboards, and every single possible bit of space has been crammed with table and chairs with the emphasis totally on serving food. The noise was horrendous from the amount of people crammed in and as a supposed guest at this Hotel there was absolutely nowhere for us to sit and enjoy a quiet drink.
We were shown to our room, the best in the house supposedly and we were regailed with the story that some King and his floosie had stayed in this actual room. Be warned.....if anyone shows you to Room 1 refuse it immediately. Yes it looks lovely and has been refurbished, which seems to translate these days to ripping up carpets and leaving just floor boards. But it is also directly over the Bar!! So no carpet....bare floor boards...the road outside and the bar below....all that and the people staying in the room above stumbling about the corridors at 3am and holding a party overhead....did we get any sleep....no we did not!! After complaining bitterly the next morning we were moved to another room, which whilst smaller was so much better and we managed to get some sleep. On check out we were offered a £12.00 reduction for the inconvenience....needless to say some discussion followed where upon it was reduced further. As I said previously the check-in/out is at the Bar so everyone can hear your conversation and if you have cause to complain then they will be party to that too. In fairness to the staff they were helpful when we complained and we were moved quickly. However we will not stay here again as there is no semblence of a Hotel atmosphere left....it is just a eating house with rooms now. Such a shame.

Room Tip: Do not under any circumstances stay in Room 1
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank lindascobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Rebecca Smith - Manager at The Fleece at Cirencester, responded to this review, January 17, 2013
Thank you for your review – but I am sorry to hear that you didn’t enjoy your return visit to us.
The Fleece was acquired by Thwaites in January 2011 – it had been for sale for some time and needed a substantial reinvestment in the property to become a viable business.
Our plan was always to restore the coaching inn feel of the property and offer our guests home-cooked food, award-winning ales and cosy, comfortable guest rooms and I’m sorry if somewhere along the way you were led to believe that we would continue to be a 3 star hotel offering. We’ve received many accolades since the development, including a 5 star inn recognition from the AA and an award for our food too.
On a more positive note, I was pleased to read that the team had been helpful throughout and able to organise the room change your requested.

Kind regards,
Rebecca Smith - Manager and all the team The Fleece at Cirencester
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 7, 2013

My wife and I spent a lovely weekend in Cirencester in December 2012. Our decision to stay at The Fleece was inspired - must have been on the good stuff when we made the booking!
We arrived to be greeted by friendly and helpful staff. Our room was relatively small, but very clean and comfortable - as well as being set up to accommodate our four-legged friend who accompanied us for the break. In fact, the hotel was very dog friendly, something which we both greatly appreciated. We ate in the hotel bar both evenings and I have to say that the food was great - as were the cooked breakfasts in the morning. We can't recommend The Fleece highly enough and we will certainly be back.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RayCalder01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Rebecca Smith - Manager at The Fleece at Cirencester, responded to this review, January 16, 2013
Thank you for your comments and feedback, and I’m glad all three of you enjoyed your stay with us! We would have a hotel dog if we could, so I know the team love to ‘adopt’ guest’s pets during their stay and make them very welcome!
The kitchen work hard to create fantastic food, from breakfast through to dinner, so I was pleased to hear you were well looked after.
We look forward to welcoming you all back to The Fleece sometime soon.

Best regards,
Rebecca Smith, Manager at The Fleece and all the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wiltshire
Level Contributor
62 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

Enjoyed a first rate Sunday lunch here today. Service was great, food delicious and the price is very reasonable. Lovely surroundings, clean and welcoming. Wouldn't hesitate. Have also enjoyed a work Christmas lunch here in recent months, again superb, staff make a real effort, seem genuinely happy to be working and very attentive but not overwhelming. Keep up the good work.

  • Stayed January 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JoandPeterWiltshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Rebecca Smith - Manager at The Fleece at Cirencester, responded to this review, January 16, 2013
It’s great to hear you have enjoyed The Fleece over the past few months. Our Sunday Roasts are really popular, with Beef on the menu every week, along with another roast, and the team work hard to make sure everyone is looked after. We look forward to welcoming you back again soon.

Best regards,
Rebecca Smith, Manager at The Fleece and all the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds UK
Level Contributor
134 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed January 4, 2013

Very warm and welcoming hotel, with very tasteful decor in the rooms and lots of attention to detail, e.g. a mini flask of real milk delivered to the room for your hot drink making, rather then the usual uht milk.

I paid just below £100 for the room for a night and though this was excellent value.

I would recommend this place to anyone, business or tourist travel.

The staff were great and gave a highly commited level of service, especially the very helpful receptionist. Would definitely stay here again.

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cirianon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Rebecca Smith - Manager at The Fleece at Cirencester, responded to this review, January 16, 2013
I was so pleased to read your feedback, and glad you enjoyed your stay with us here at The Fleece. I’m pleased you appreciated the fresh milk…it really does make a difference! We look forward to seeing you again sometime soon.

Best regards,
Rebecca Smith, Manager at The Fleece and all the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cannock, United Kingdom
Level Contributor
46 reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 bubbles Reviewed January 1, 2013

Went here 28th December Christmas present. What a great place. Good location in the centre of Cirencester downside hotel car park very small and not suitable for bigger vehicles, however plenty of public car parks nearby. Reception is in the busy bar of the inn but very helpful and quick. Room 6 on the third(top) floor very clean and warm great bathroom with plenty of towels. We had booked a table in the restaurant essential to book as restaurant is very busy. The standard of service by all staff in the restaurant was exceptional and quality of the food 1st class. After great meal up to bed for a very comfortable sleep.Breakfast served in the bar very nice table cloths however I did think that some of the staffs uniforms had seen better days. Quality of breakfast just OK included in the tarrif but being honest not the same standard of food we enjoyed in the restaurant. We will definitely stay here again and would recommend this place to anyone you won't be disappointed.

Room Tip: Lots of stairs to bedrooms ask if you need lower floor . Lots of stairs to room's no lifts...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Steve in staffs F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Rebecca Smith - Manager at The Fleece at Cirencester, responded to this review, January 16, 2013
Many thanks for your feedback following your stay with us. I was really pleased to hear you enjoyed all aspects of your stay, especially the food and comfy beds!
I really hope we’ll be welcoming you back to Cirencester and The Fleece soon.

Best regards,
Rebecca Smith, Manager at The Fleece and all the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed December 16, 2012

A really friendly, unique hotel. Food was excellent, accommodation clean and well maintained. Breakfast scrummy. Our room was a little 'cosy', but it was one of the less expensive and other rooms we saw were larger.

Room Tip: We were in Room 5. It was nice, but a little small. Room 6 next door was bigger. And also if you don...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dawn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inns_0f_Character, Rebecca Smith - Manager at The Fleece at Cirencester, responded to this review, January 16, 2013
Thank you for your feedback about your stay with us, which I was glad to hear you enjoyed. We too love the breakfasts our kitchen team create – they really do set you up for the day! I hope we can welcome you back sometime soon.

Best regards,
Rebecca Smith, Manager at The Fleece and all the team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Fleece at Cirencester

Property: The Fleece at Cirencester
Address: 41 Market Place | 41 Dyer Street, Cirencester GL7 2NZ, England (Formerly Jarvis Fleece Hotel)
Location: United Kingdom > England > Cotswolds > Cirencester
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
Ranked #4 of 8 Hotels in Cirencester
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Fleece at Cirencester 5*
Number of rooms: 28
Official Description (provided by the hotel):
Set in the busy market town of Cirencester, The Fleece is perfectly positioned to enjoy both town and country. However you spend your day, you'll be able to enjoy a relaxing night's sleep in our cosy and comfortable guest rooms. All 28 bedrooms are full of charm and character. Their decor and furnishings resemble a charming Cotswold style, yet the original, quirky features that you would expect a building from 1650 to have been maintained in our rooms. ... more   less 
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Also Known As:
The Fleece At Cirencester Hotel Cirencester
Hotel Jarvis Fleece

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