A true shame.
Their service was terrible, they clearly lacked any management (or management that had any clue of how to run a high class establishment).
Such a shame as it had the perfect setting and opportunity to be something wow. You only have to drive down the road a few miles to Calcot Manor and see how it should be done.
I hope someone takes this place on and really gives it the love it deserves. The rooms were dirty, glasses broken and staff clearly demotivated.
I predicted it's closure in 2009 when you could see it deteriorating. Such a shame but a lesson that if you want a business to succeed you need to invest not just time and money but the RIGHT staff. SERVICE is the chalk to a blackboard!
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