We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“It was only a matter of time.” 1 of 5 bubbles
Review of Le Spa at Stratton Place - CLOSED

No photo provided
Got a photo?
Add it.
Le Spa at Stratton Place
Attraction details
Egham, United Kingdom
Level Contributor
47 reviews
common_n_attraction_reviews_1bd8 39 helpful votes
“It was only a matter of time.”
1 of 5 bubbles Reviewed July 2, 2012

A true shame.

Their service was terrible, they clearly lacked any management (or management that had any clue of how to run a high class establishment).

Such a shame as it had the perfect setting and opportunity to be something wow. You only have to drive down the road a few miles to Calcot Manor and see how it should be done.

I hope someone takes this place on and really gives it the love it deserves. The rooms were dirty, glasses broken and staff clearly demotivated.

I predicted it's closure in 2009 when you could see it deteriorating. Such a shame but a lesson that if you want a business to succeed you need to invest not just time and money but the RIGHT staff. SERVICE is the chalk to a blackboard!

Visited August 2011
Helpful?
Thank piglett81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

25 reviews from our community

Visitor rating
    2
    2
    2
    2
    17
Date | Rating
  • English first
  • Any
English first
Level Contributor
16 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
“Shocking”
2 of 5 bubbles Reviewed October 29, 2011

Not surprised it's closed down went in June the place was dirty you couldn't find anyone to serve drinks for breakfast dnner took hors to come much like the Marie celeste all needed renovation. One morning our room was left unlocked with the master keys in the door!another morning no hot water for showers or washing. staff seemed disinterested and equipment out of order everywhere! No way to run a business

Helpful?
1 Thank Elainefor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devon, United Kingdom
Level Contributor
151 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 111 helpful votes
“It's gone bust”
1 of 5 bubbles Reviewed August 9, 2011

Le Spa is no more, it is a dead Spa, rigourmortis has set in. It went into administration two months ago. Don't go.

Visited August 2011
Helpful?
3 Thank CotswoldsSpotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“.....have a tear in my eye”
3 of 5 bubbles Reviewed July 26, 2011

I have never been so sad about a building being closed down. It is such an utter shame. I am still in shock. It would have worked out so much better if there had have been even one new manager who completely dedicated themselves to getting Le Spa back on it's feet. The place had and still had so much potential. I really hope that someone with the financial backing and passion for the spa comes in at the right moment to restore Le Spa to it's former glory. It is still not too late to get the trust instilled back in their customers and turn over a new leaf. I am sure that all the members missed it so much and realise how fantastic it could be. Please bring Le Spa back x

Visited August 2010
Helpful?
2 Thank Star_123478956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norwich
1 review
common_n_attraction_reviews_1bd8 2 helpful votes
“dont stay there”
1 of 5 bubbles Reviewed July 6, 2011

booked to stay 2 nights, first night we were kept awake by a loud snoring noise coming from the room next door this went on untill 8.00 next morning.we complained at reception and were told no bedroom was next door to our room,on investigation it was a laundry room with a member of staff sleeping in there.we saw the person come out spoke to the receptionist who was very apologetic and agreed to a refund with no problem,she could not do this herself so we left expecting the refund to be sorted within a few days ,sadly after repeated phone calls and emails followed by a letter we still have not been reimbursed for our terrible nights stay ,on reflection the hotel was in need of serious leadership as no one seemed to have a clue what was going on .do not stay in this hotel

Visited May 2011
Helpful?
2 Thank NorwichChelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Le Spa at Stratton Place also viewed

Cirencester, Cotswolds
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing