group of girls went for a 21st celebration. we all booked expensive treatments each a good month or so in advance. our first impression when arriving was, what a beautiful place. Then after 10 mins of arriving a receptionist came over to greet us & bluntly told 2 out of 7 of us that our treatments wasnt going to be available & would we be able to come back another day!! we explained NO because we were there for somebodys birthday. she said we could stay & use the facilities e.g swimming pool, gym. but we couldnt have our treatment s (we already paid for!!) because one of the members of staff walked out on them that morning!! now i could sympathise that it would be difficuilt in those situations but the way we got treated was horrendous! we decided to stay there with our friends & use the pool as long as we got our money back, now they agreed. but within a hour later the same ladie said we have 2 people who has cancelled so we could have there appointments but they wasnt until 5.15pm we said that was fine we would stay later as we were ment to be leaving at 5. Anyway 5.15 came & the threapist only had 1 of us down not 2!! so only 1 of us could have a treatment.... we were disgusted the way we were treated. they didnt even care, they were just rude to us. throughout the day none of the staff would speak to you or acknowledge you. nobody came to see you to see if you were ok or needed anything. very poor...and as you looked around some of the things they had in there was lovely but overall the place itself was filthy. especially the toilets/changing rooms for pool. i wouldnt go back there again.
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